Grand Wailea Maui, A Waldorf Astoria Resort

5.0 star property

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Photo gallery for Grand Wailea Maui, A Waldorf Astoria Resort

2 bars/lounges, 2 poolside bars, swim-up bar
5 restaurants, breakfast served
Exterior
5 restaurants, breakfast served
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking available
  • Bar
  • Room service

Explore the area

Map
3850 Wailea Alanui Drive, Kihei, HI, 96753
  • Shops at Wailea
    ‪3 min walk‬
  • Wailea Beach
    ‪9 min walk‬
  • Ulua Beach Park
    ‪12 min walk‬
  • Kahului, HI (OGG)
    ‪28 min drive‬

Room options

Room, 1 King Bed, Accessible (3x3 Shower)

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible (3x3 Shower)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Garden View

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible, Ocean View (3x3 Shower)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible, Garden View (3x3 Shower)

  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Bathtub

  • 59 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed (Napua Hikina Suite With Family Den)

  • Sleeps 4
  • 1 King Bed

Grand Suite, Multiple Beds (Napua)

  • Sleeps 6
  • 2 King Beds

Room, 2 Queen Beds, Terrace

  • 59 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, Garden View

  • 59 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Ocean View

  • 59 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Club Room, 1 King Bed, Ocean View (Napua)

  • 66 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Bay View (3x3 Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Ocean View

  • 59 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Ocean View (Napua)

  • 66 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

  • 59 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Bathtub

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Honua Ula)

  • 119 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Napau Suite, 3x3 Shower)

  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Terrace

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Kitchenette (Napua Komohana Suite)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (Wailea)

  • 181 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Non Smoking (Napua)

  • 121 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Royal Suite, 1 King Bed with Sofa bed, Non Smoking (Napua)

  • 121 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Room, 2 Queen Beds, Accessible, Ocean View (Napua, Mobility)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Lagoon View, Ground Floor

  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Non Smoking (Napua)

  • 66 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Accessible (3x3 Shower)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Lagoon View, Ground Floor

  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Ocean View (3x3 Shower)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

  • 59 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Ocean View (Napua, Mobility)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Non Smoking (Napua Nani)

  • 121 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Room, 1 King Bed, Non Smoking (Napua)

  • 66 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Bay View (3x3 Shower)

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking (Molokini)

  • 181 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible, Ocean View (Roll-In Shower)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite, 1 King Bed with Sofa bed, Non Smoking

  • 181 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible, Ocean View (Roll-In Shower)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking, Garden View

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Non Smoking (Alii)

  • 121 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

About this property

Grand Wailea Maui, A Waldorf Astoria Resort

Luxury resort on the beach, with 9 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Wailea Maui, A Waldorf Astoria Resort's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants. Change of towels is available on request
Grand Wailea Maui, A Waldorf Astoria Resort offers 794 air-conditioned accommodations with a safe and coffee/tea makers. Rooms open to furnished lanais. Beds feature premium bedding. Televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, designer toiletries and complimentary toiletries.

This Kihei resort provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kilolani Spa has 14 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Grand Wailea Maui, A Waldorf Astoria Resort. During your stay, you're just a quick walk from Wailea Beach. Enjoy features like free WiFi in public areas, plus 9 outdoor pools and 5 restaurants.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • For dining with ocean views, stop by Olivine, one of the property's 5 restaurants and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Splash around at the waterslide or swim in the 9 outdoor pools
  • Indulge with facials, reflexology or hot stone massages at Kilolani Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • Just a 1-minute drive from Wailea Beach and 7 minutes from Kamaole Beach Park
  • Dogs welcome for a fee (restrictions apply)
Grand Wailea Maui, A Waldorf Astoria Resort offers its guests a full-service spa, 9 outdoor swimming pools, a waterslide, and Access to hot tub. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. WiFi is free in public spaces.

A business centre and 7 meeting rooms are available. Event space at this resort measures 28000 square feet (2601 square metres) and includes conference space. A children's pool, a fitness centre, and a sauna are also featured at the luxury Grand Wailea Maui, A Waldorf Astoria Resort. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Kihei resort.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Olivine – Overlooking the ocean, this restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Botero Lounge – Overlooking the ocean, this sushi bar only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Humuhumunukunukuapuaa – Overlooking the ocean, this seafood restaurant only serves dinner. Open daily.
Loulu – On-site coffee shop. Open daily.
'Ikena – This buffet restaurant only serves breakfast. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 65 per night; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 55 to 65 for adults and USD 45 to 65 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • 'Ikena
  • Botero Lounge
  • Humuhumunukunukuapuaa
  • Loulu
  • Olivine

Things to do

  • 18-hole adjacent golf course
  • 9 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Gym
  • Kayaking
  • Pilates classes
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Steam room
  • Stereo
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 28,000 square feet of conference space
  • 7 meeting rooms
  • Business centre

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch TV with premium digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 55 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • In-room coffee
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 55 to 65 for adults and USD 45 to 65 for children
  • Valet parking fee: USD 65.00 per night (in/out privileges)
  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - W58813782-01
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Wailea Waldorf Astoria Resort
Grand Waldorf Astoria Resort
Grand Wailea Waldorf Astoria
Grand Waldorf Astoria
Grand Wailea - a Waldorf Astoria Hotel Wailea
Grand Wailea Maui
Grand Wailea Resort Maui
Grand Wailea Hawaii
Grand Resort Wailea
Grand Wailea - A Waldorf Astoria Resort Maui
Grand Wailea A Waldorf Astoria Resort
Grand Wailea Maui Waldorf Astoria Resort
Grand Maui Waldorf Astoria Resort
Grand Wailea Maui Waldorf Astoria
Grand Maui Waldorf Astoria
Resort Grand Wailea Maui, A Waldorf Astoria Resort Kihei
Kihei Grand Wailea Maui, A Waldorf Astoria Resort Resort
Resort Grand Wailea Maui, A Waldorf Astoria Resort
Grand Wailea Maui, A Waldorf Astoria Resort Kihei
Grand Wailea A Waldorf Astoria Resort
Wailea Maui Waldorf Astoria
Wailea Maui, A Waldorf Astoria
Grand Wailea Maui, A Waldorf Astoria Resort Kihei
Grand Wailea Maui, A Waldorf Astoria Resort Resort
Grand Wailea Maui, A Waldorf Astoria Resort Resort Kihei

Grand Wailea Maui, A Waldorf Astoria Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 688 out of 1001 reviews
Rating 8 - Good. 147 out of 1001 reviews
Rating 6 - Okay. 93 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort.
Stayed 5 nights in Nov 2024

10/10 Excellent

Robyn

Stayed 2 nights in Nov 2024

4/10 Poor

Andra Baum, Lewisville

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property was quite a disappointment. Our room was so dusty, clearly not cleaned recently. The safe battery was out and the mini fridge did not work and had to be replaced. Our hand soap was never replaced. Our room was not cleaned until late afternoon which was frustrating. At the pool, cups with alcohol were everywhere around the pools and hot tubs. This is extreme negligence since there were kids everywhere. The staff was not friendly and we were not greeted with a lei or guava drink or any of the perks one would expect at a 5 star resort. I truly do not know how this resort is rated 5 stars. There were no included beach chairs which were advertised when we booked. Rather, they offered mere Tommy Bahama folding chairs which were all signed out before 9 am everyday. They had maybe 20 or so of these chairs on the beach which is insane based on how gigantic this resort is. I highly advise splurging the extra money for the Four Seasons, for that is a true 5 star resort. The best part was that the pools were heated and the location was great but besides that it is a very overrated resort.
Stayed 7 nights in Nov 2024

10/10 Excellent

Chelsea, ANOKA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well maintained, best pool on island.
Stayed 1 night in Nov 2024

10/10 Excellent

Gang, Sammamish

Great place to stay
Stayed 7 nights in Aug 2024

10/10 Excellent

Blake

loved it
Stayed 5 nights in Nov 2024

2/10 Terrible

Mansoureh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Danica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful resort. Great restaurants and shops close by. Will definitely have to visit again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Hayden

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place nicer than the pictures Shops and restaurants a little pricey but worth it
Stayed 3 nights in Nov 2024

10/10 Excellent

Catherine Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with a beautiful location. There is shopping quite close with a variety of things you may need. The only down side to the room was the choice of coffee makers . We would have loved to sit on our balcony and drink a cup of coffee in the morning but the fact that they decided to put a Nespresso machine in every room as opposed to a regular coffee maker made that impossible . Not everyone wants to have a "specialty coffee" first thing in the morning and the fact that the cups they provided were not even big enough to hold the coffee from one pod was interesting to say the least.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
25 year anniversary
The hotel location is perfect. The beach and neighboring properties, plus local restaurants and shops are plentiful and there are many great choices. The service in the hotel and food was excellent. We had an issue with an upgrade but the hotel responded with the utmost level of professionalism. The hotel also booked a sunset cruise for us which was perfect with great views transportation to the boat and appetizers/drinks. As with any hotel during off season there was construction to better the hotel but overall it didn’t effect our experience overall. We will definitely be back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Wailea was the perfect place for our honeymoon! They made it so special. We can’t wait to return.
Stayed 6 nights in Nov 2024

8/10 Good

Tiare

Liked: Cleanliness, amenities, property conditions & facilities
It was nice that the front desk agent found a room that was easy for me when I checked in early. However, I got to the room which was a trek from the front desk and my key didn’t work. When I communicated via the Hilton app it was like the people didn’t realize I had just checked in bc I was told to go back to the front desk to get a physical key. I had to advocate for myself and say the lock is broken bc no lights are flashing. And that the front desk was a long distance from my room and I didn’t want to cart my luggage back to the front desk. I asked for some staff member to come and look at the lock. After over 25 minutes I finally was able to get in the room because engineering came with a battery and a lock fix. This entire situation could have been avoided if the lock was checked before the room was approved for someone to check in. So I it was a rocky arrival experience.
Stayed 1 night in Nov 2024

10/10 Excellent

Paul Silas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I thoroughly enjoyed every moment I spent at the Hotel Wailea. The place was beautiful and the beach was only 3 minutes from my room. The land scaping was well thought out and it was a truly magical experience. I shall come again!
Stayed 3 nights in Oct 2024

10/10 Excellent

Rajiv

Stayed 5 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful trip. Construction throughout week w some restaurants (Grotto/pool rest) closed. Was asked about an upgrade which was misrepresented and ended up in an extra $6000 charge as was not represented as a ‘per night’ charge. The upgrade was more than the base price of the room we purchased. Quite disappointing that it was not clearly explained.
Stayed 2 nights in Oct 2024

10/10 Excellent

Agnieszka Monika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Vikas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Positives: Beautiful hotel and grounds with a great beach and many walkable shops and restaurants. Great cleaning staff. Negatives: Adults pool was not cleaned regularly. Remaining pools are all filled with kids. Rooms have a very small shower area sadly. Also, very, very cheap toilet paper. Patio furniture needs restaining and varnish (the stain transferred to our wet swim suits which we were trying to dry). Poor sound proofing to adjacent rooms. No fan in toilet area. They forgot our complimentary water bottles. You would expect a 5 star to not have these issues.
Stayed 6 nights in Oct 2024

10/10 Excellent

David H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful experience. Everything is right there for you to enjoy. All staff was courteous, polite, and very professional.
Stayed 7 nights in Oct 2024

10/10 Excellent

Tom Pablo

Stayed 9 nights in Sep 2024

4/10 Poor

Sean

Liked: Cleanliness, staff & service
Disliked: Amenities
AVOID THIS DAYCARE CHILD-RUN DISASTER of a hotel. This hotel is a child’s paradise with little Children running around everywhere. There is nothing luxurious or “5 star” about this hotel. The hotel itself has no true representation to suggest it is the Waldorf Astoria — despite charging almost $1000 USD per night. - hotel requires an update with several buildings appearing dilapidated and run down. - rooms are mediocre at best - no true room service; any room service you order is serviced by an “Uber eats” type experience —- where someone comes to your door with a brown paper bag with plastic utensils. No tray, no metal cutlery, no proper china. Oh but you’ll pay a massive service fee for the room service. - BEACH ACCESS requires a PAYMENT OF $75-97 FOR A LIMITED time. So not only will you pay $55 USD FOR YOUR DAILY RESORT FEE, you will be extra for beach access loungers AND get kicked off them at 3:30pm. This is NOT normal. People are paying to come to a beach front resort, yet you charge them AND kick them out during peak hours. There are no lounge chairs on the beach beyond 3:30pm offered. They will say “oh we have complimentary chairs” but every morning we requested them, they were unavailable of course. Nonsense! Neighboring hotels — such as the Four Seasons — does not do this nonsense (loungers are complimentary AND there is no time limit). - coffee maker pods provided overflowed and spilled on my clothing as the provided mugs were too small (how does the hotel overlook
Stayed 7 nights in Oct 2024

10/10 Excellent

Julie Ann

Liked: Cleanliness, staff & service, property conditions & facilities
It’s the best of the best

10/10 Excellent

David Insuk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
D
Stayed 5 nights in Oct 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Great location.
Stayed 6 nights in Oct 2024