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Art Hotel KOKURA New Tagawa

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Art Hotel KOKURA New Tagawa

Garden
3 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Lobby sitting area
Point of interest
Garden view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Parking available
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
3-46 Furusenbamachi Kita-ku, Kokura-shi, Kitakyushu, Fukuoka, 802-0082
  • Tanga Market
    4 min walk
  • eau dining
    1 min walk
  • Tanga Station
    3 min walk
  • Kitakyushu (KKJ)
    39 min drive

Room options

View all photos for Deluxe King with Sofa Bed (Max 3 adults), Non Smoking

Deluxe King with Sofa Bed (Max 3 adults), Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe King with Sofa Bed (Max 3 adults), Non Smoking

  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premier King with Sofa Bed (Max 3 adults), Non Smoking

Premier King with Sofa Bed (Max 3 adults), Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Premier King with Sofa Bed (Max 3 adults), Non Smoking

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Semi Double Room, Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Semi Double Room, Smoking

  • Sleeps 2
  • 1 Large Single Bed

View all photos for Standard Semi Double Room, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Semi Double Room, Non Smoking

  • Sleeps 2
  • 1 Large Single Bed

View all photos for Standard Semi Double Japanese Garden Side Smoking

Garden view

Standard Semi Double Japanese Garden Side Smoking

  • Sleeps 2
  • 1 Large Single Bed

View all photos for Standard Semi Double Japanese Garden Side Non Smoking

Garden view

Standard Semi Double Japanese Garden Side Non Smoking

  • Sleeps 2
  • 1 Large Single Bed

View all photos for Superior Twin Smoking Japanese Garden Side Non Smoking Eco Plan - No Linen Services

Garden view

Superior Twin Smoking Japanese Garden Side Non Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Triple Room, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Superior Triple Room, Non Smoking

  • 27 sq m
  • Sleeps 5
  • 3 Single Beds

View all photos for Superior Twin Smoking Japanese Garden Side Smoking Eco Plan - No Linen Services

Garden view

Superior Twin Smoking Japanese Garden Side Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese VIP Room, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Japanese VIP Room, Non Smoking

  • 67 sq m
  • Sleeps 6
  • 6 Single Futons

View all photos for Royal Suite Room, Non Smoking, 3 Adults

Desk, iron/ironing board, free WiFi, bed sheets

Royal Suite Room, Non Smoking, 3 Adults

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Room, Non Smoking, 3 Adults

Desk, iron/ironing board, free WiFi, bed sheets

Suite Room, Non Smoking, 3 Adults

  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior King Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Superior King Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Non Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Non Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior King Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Superior King Smoking

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Superior King Non Smoking

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Semi Double Japanese Garden Side Non Smoking Eco Plan - No Linen Services

Garden view

Standard Semi Double Japanese Garden Side Non Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 1 Large Single Bed

View all photos for Superior Twin Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Smoking

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Semi Double Japanese Garden Side Smoking Eco Plan - No Linen Services

Garden view

Standard Semi Double Japanese Garden Side Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 1 Large Single Bed

View all photos for Superior Twin Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Non Smoking

  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior King Non Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Superior King Non Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Semi Double Non Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Standard Semi Double Non Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 1 Large Single Bed

View all photos for Japanese Room A (29sqm) , Non-Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Japanese Room A (29sqm) , Non-Smoking

  • 29 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Semi Double Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Standard Semi Double Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 1 Large Single Bed

View all photos for Japanese Vip Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Japanese Vip Smoking Eco Plan - No Linen Services

  • 67 sq m
  • Sleeps 6
  • 6 Single Futons

View all photos for Family Room Non Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Family Room Non Smoking Eco Plan - No Linen Services

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Deluxe Fourth Non Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Fourth Non Smoking Eco Plan - No Linen Services

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Japanese A Non Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Japanese A Non Smoking Eco Plan - No Linen Services

  • 29 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese Traditional Room B (44sqm), Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Japanese Traditional Room B (44sqm), Non Smoking

  • 44 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese A Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Japanese A Smoking Eco Plan - No Linen Services

  • 29 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese B Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Japanese B Smoking Eco Plan - No Linen Services

  • 44 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Suite Room Non Smoking Eco Plan - No Linen Services, 3 Adults

Desk, iron/ironing board, free WiFi, bed sheets

Suite Room Non Smoking Eco Plan - No Linen Services, 3 Adults

  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Royal Suite Non Smoking Eco Plan - No Linen Services, 3 Adults

Desk, iron/ironing board, free WiFi, bed sheets

Royal Suite Non Smoking Eco Plan - No Linen Services, 3 Adults

  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Family Room, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Family Room, Non Smoking

  • 49 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Superior Triple Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Superior Triple Smoking Eco Plan - No Linen Services

  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Quadruple Room, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Quadruple Room, Non Smoking

  • Sleeps 6
  • 2 Large Single Beds and 2 Single Futons

View all photos for Superior Triple Non Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Superior Triple Non Smoking Eco Plan - No Linen Services

  • Sleeps 3
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for Superior Twin Smoking Japanese Garden Side Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Smoking Japanese Garden Side Smoking

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Smoking Japanese Garden Side Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Smoking Japanese Garden Side Non Smoking

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Non Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Non Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Twin Smoking Eco Plan - No Linen Services

Desk, iron/ironing board, free WiFi, bed sheets

Superior Twin Smoking Eco Plan - No Linen Services

  • Sleeps 2
  • 2 Single Beds

View all photos for Kiku Japanese Room

Combined shower/bathtub, free toiletries, hair dryer, slippers

Kiku Japanese Room

  • Sleeps 8
  • 8 Single Futons

View all photos for Deluxe King with Sofa Bed Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Deluxe King with Sofa Bed Non Smoking

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

Standard Semi Double Room-Non-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Premier King with Sofa Bed Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Premier King with Sofa Bed Non Smoking

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Superior Twin Room Japanese Garden Side-Non-Smoking

View from property

Superior Twin Room Japanese Garden Side-Non-Smoking

  • Sleeps 2
  • 2 Single Beds

Superior Triple Room-Smoking

  • Sleeps 3
  • 3 Single Beds

Superior Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Japanese Style Room (10 Tatami Mats) Non-smoking

Dining | 3 restaurants, breakfast, lunch, dinner served; Japanese cuisine

Japanese Style Room (10 Tatami Mats) Non-smoking

  • Sleeps 4
  • 4 Single Futons

View all photos for Superior Twin Room Japanese Garden Side-Smoking

View from property

Superior Twin Room Japanese Garden Side-Smoking

  • Sleeps 2
  • 2 Single Beds

Superior Triple Room-Non-Smoking

  • Sleeps 3
  • 3 Single Beds

Standard Semi Double Room-Smoking

  • Sleeps 2
  • 1 Double Bed

Standard Semi Double Room Japanese Garden Side-Non-Smoking

  • Sleeps 2
  • 1 Double Bed

Superior King Room-Non-Smoking

  • Sleeps 2
  • 1 Queen Bed

Superior King Room-Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Sugao Japanese Room

Combined shower/bathtub, free toiletries, hair dryer, slippers

Sugao Japanese Room

  • Sleeps 4
  • 8 Single Futons

Japanese Style Room (8 Tatami Mats)-Non-Smoking

  • Sleeps 4
  • 4 Single Futons

View all photos for Family Room-Nonsmoking

Desk, iron/ironing board, free WiFi, bed sheets

Family Room-Nonsmoking

  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Royal Suite Non-Smoking

Living area | 32-inch LCD TV with digital channels, TV

Royal Suite Non-Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Suite Non-Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Suite Non-Smoking

  • Sleeps 3
  • 1 King Bed

Standard Semi Double Room Japanese Garden Side-Smoking

  • Sleeps 2
  • 1 Double Bed

Superior Twin Room-Smoking

  • Sleeps 2
  • 2 Single Beds

Japanese Style Room (12+4.5 Tatami Mats)

  • Sleeps 6
  • 6 Single Futons

View all photos for Genkai Japanese Room

Combined shower/bathtub, free toiletries, hair dryer, slippers

Genkai Japanese Room

  • Sleeps 4
  • 8 Single Futons

Similar properties

Exterior

RIHGA Royal Hotel Kokura

Pool
Hot tub
Spa
Free WiFi
4.5 out of 5, Wonderful, (1012)
The price is €90
for 1 night
includes taxes & fees
5 Jan - 6 Jan
RIHGA Royal Hotel Kokura

About this property

Art Hotel KOKURA New Tagawa

Hotel with 3 restaurants, near Riverwalk Kitakyushu
This hotel features 3 restaurants, a coffee shop/cafe and self parking. WiFi in public areas is free. Additionally, a microwave in a common area, conference space and dry cleaning are on-site.
Art Hotel KOKURA New Tagawa offers 89 air-conditioned accommodations with complimentary slippers and a hairdryer. 32-inch LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they enjoy the helpful staff at Art Hotel KOKURA New Tagawa. During your stay, you're just a quick walk from Tanga Market. Features include free WiFi in public areas, plus 3 restaurants and a coffee shop/cafe.
  • Free WiFi
  • For dining with garden views, stop by All Day Dining Shizuku, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Within a 15-minute walk of Riverwalk Kitakyushu and Seicho Matsumoto Memorial
There are 3 restaurants on site, along with a coffee shop/cafΘ. WiFi is free in public spaces. Art Hotel KOKURA New Tagawa also features a vending machine, a garden, and dry cleaning/laundry services. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Kitakyushu hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
All Day Dining Shizuku – Overlooking the garden, this buffet restaurant serves breakfast, lunch and dinner.
鉄板焼「桜」 – This restaurant serves lunch and dinner. Open daily.
隠れ家 つつじ – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
ラウンジ「アゼリア」 – This lobby lounge overlooks the garden. Open daily.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (JPY 1,500 per night)

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 1,900 for adults and JPY 1,050 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • All Day Dining Shizuku
  • ラウンジ「アゼリア」
  • 鉄板焼「桜」
  • 隠れ家 つつじ

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Conference space

Outdoors

  • Garden

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
Guests must be at least 20 years to stay in a smoking room.
Breakfast is not included in the breakfast rate plans for children ages 4-6, and can be requested on-site for the listed child breakfast fee.
Dinner is not included in the half board rate plans for children ages 4-6, and can be requested on-site for a surcharge. The dinner fee for children ages 4-6 is JPY 1300.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax will be collected at the property. The city tax ranges from JPY 200–500 per person, per night based on the nightly room rate. Please note that further exemptions may apply.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 1900 for adults and from JPY 1050 for children
  • Self-parking fee: JPY 1500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 8:00 AM - 10:00 PM.
Front desk staff will greet guests on arrival.
Property Registration Number M133333454

We should mention

  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Tagawa
New Tagawa KOKURA
New Tagawa
Art Hotel KOKURA New Tagawa Kitakyushu
Art Hotel KOKURA New Tagawa
Art KOKURA New Tagawa Kitakyushu
Art KOKURA New Tagawa
Hotel New Tagawa KOKURA
Art Hotel KOKURA New Tagawa
Art Kokura Tagawa Kitakyushu
Art Hotel KOKURA New Tagawa Hotel
Art Hotel KOKURA New Tagawa Kitakyushu
Art Hotel KOKURA New Tagawa Hotel Kitakyushu

Art Hotel KOKURA New Tagawa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 293 out of 660 reviews" "
Rating 8 - Good. 228 out of 660 reviews" "
Rating 6 - Okay. 87 out of 660 reviews" "
Rating 4 - Poor. 35 out of 660 reviews" "
Rating 2 - Terrible. 17 out of 660 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Great stay! The staff is really what made it very pleasant there! Thanks!
Stayed 1 night in Sep 2024

8/10 Good

Sungjae

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Great hospitality.
Good location, Great hospitality. But there is surely a problem of sound protection. Noise from the neighboring room sounds too big. Probably renovation of wall structure is needed. Or bed location should be rearranged. When I complained, the response from the staff was quite proper.
Stayed 2 nights in Aug 2024

6/10 Okay

Selasi

Stayed 2 nights in Aug 2024

10/10 Excellent

JOHANNA MARIE

Liked: Staff & service, property conditions & facilities
The garden was very pretty. And peaceful
Stayed 1 night in Aug 2024

10/10 Excellent

HIROYOSHI

Liked: Staff & service, amenities
We enjoyed the view from our Japanese style room and had a good rest on tatami mat. If only they keep maintenance of the room more.
Stayed 1 night in Aug 2024

8/10 Good

Nelson, Lompoc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and easy check in. The building is showing its age a bit, but the amenities and room were clean and well taken care of. Easy access to parking, as well as dining options on or off site. Well worth the stay.
Stayed 2 nights in Jun 2024

8/10 Good

Ingar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms in good central location and good value for money.
Stayed 3 nights in Jun 2024

10/10 Excellent

TIMOTHY, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a large Japanese Garden and excellent dining facilities. Close to Tenba monorail station and the Tenba Market and only a 12 minute walk from Kokura Station.
Stayed 3 nights in May 2024

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Sufficient
The room was expectedly tiny. Smallest hotel room we’ve ever stayed in. The room was clean but there were stains on the carpet and the bathroom marble- and chipped paint on the bathroom door. I’d say the parts that were hard to deal with was that I think the toilet was supposed to automatically flush but it didn’t and the manual flush was hard to reach under the sink/counter. Also the mini fridge was making weird noises so we had to unplug it in order to sleep. Good location. Good staff.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kwan Ja

Stayed 2 nights in Dec 2023

6/10 Okay

Rowan

Travelled with partner
Liked: Cleanliness, staff & service
Grand reception area but dated rooms that needed some fresh paint and minor maintenance. Nothing wrong, though, for a reasonable stay for a reasonable price in a city that is definitely not a must-see
Stayed 1 night in Nov 2023

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Gardens and location
I was at this hotel (different management) 40 years ago for extended stay. The gardens are as lovely as ever. Another comfortable stay at the hotel.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Disappointing
It was disappointing to say the least. The front looks like a high quality hotel but the room itself is of a shabby motel quality. There is no parking available, only those public ones surrounding it. During check out they seemed to have parking vouchers available but they failed to indicate for which parking area is supported and only mentioned that parking is not supported. Even though I've asked about parking during check in. They charge tax twice it seems? They made me pay a "deposit" during check in despite having paid everything through Hotels.com and during check out they said its tax. The cleanliness of the room was questionable when I found used empty medicine foil on the floor.
Stayed 1 night in Jul 2023

2/10 Terrible

Reuben

Stayed 2 nights in Jul 2023

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023

4/10 Poor

Eric

Disliked: Cleanliness
Stayed 1 night in May 2023

4/10 Poor

Eiko

Travelled with family
Disliked: Staff & service, property conditions & facilities
The elevator sensor not working so hit by the door so many times. Futon was so thin and uncomfortable. Pillows collapsed to nothing so neck hurts. Only one room card key provided. Staff was not happy when we asked for extra keys. The extra card keys were not working. Only three breakfast tickets provided even though we booked for four people. Demanded to pay accommodation tax upon check-in (not the time of check-out) but a receipt was not available until check-out. No curtains in the room. Not paying attention to guests. No hospitality.
Stayed 1 night in May 2023

10/10 Excellent

Thomas

Stayed 3 nights in Apr 2023

4/10 Poor

Yat Pang

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful. However, it could not make up for the obsolete conditions of the hotel. To my astonishment, the bedsheet had the blood stain and I could smell the unbearable odors of sewages. Moreover, there is no onsite parking. It definitely needs to be renovated. The breakfast was alright though.
Stayed 1 night in Mar 2023

10/10 Excellent

Glenn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location for much shopping
Stayed 9 nights in Jan 2023

6/10 Okay

Miyori, Setagaya-ku

Travelled with partner
Liked: Cleanliness, staff & service
The room was a lot smaller than expected and the walls were thin, so we could hear the neighbors. But overall, it was a good experience!
Stayed 3 nights in Oct 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Need for improvement for non-Japanese guests
Friendly staff doing their best but none speak English. No English translations anywhere. I couldn’t use the Japanese only alarm clock, and I lived in Japan and speak a fair bit of Japanese. About 5 Japanese only tv channels on the small, old tv and the remote channel would be impossible for many foreigners to use. Thin towels and toilet paper. They cater to weddings not foreigners. I stayed at 3 hotels on this trip to Japan and the other 2 had helpful translations for the tv, the breakfast, the air conditioning and so on. You should stay at one of the hotels near Kokura station.
Stayed 6 nights in May 2022

8/10 Good

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities
The rooms have a quaint European feel to them. Our blow dryer's cable was broken, and I had a bad lychee at the breakfast buffet. However, the overall atmosphere of the hotel was very nice, and we had a comfortable stay.
Stayed 2 nights in Apr 2022

6/10 Okay

Kenta

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Average level
Stayed 8 nights in Apr 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022