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DoubleTree by Hilton Kitchener

4.0 star property

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Photo gallery for DoubleTree by Hilton Kitchener

Lobby
Front of property – evening/night
Pillow-top beds, in-room safe, desk, blackout curtains
Pool
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
30 Fairway Rd S, Kitchener, ON, N2A2N2
  • Chicopee Ski and Summer Resort
    ‪15 min walk‬
  • Kitchener Memorial Auditorium Complex
    ‪4 min drive‬
  • Bingemans
    ‪8 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

42-inch TV with satellite channels, iPod dock, pay films

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Pillow-top beds, in-room safe, desk, blackout curtains

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Combined shower/bathtub, hydromassage showerhead, free toiletries

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Hearing)

Combined shower/bathtub, hydromassage showerhead, free toiletries

Room, 1 King Bed with Sofa bed, Accessible (Hearing)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Non Smoking

42-inch TV with satellite channels, iPod dock, pay films

Room, Multiple Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Crowne Plaza Kitchener-Waterloo by IHG

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1125)
The price is €118
for 1 room
includes taxes & fees
1 May - 2 May
Crowne Plaza Kitchener-Waterloo by IHG

About this property

DoubleTree by Hilton Kitchener

Art Deco hotel with 24-hour front desk and bar/lounge
Along with a bar/lounge, this smoke-free hotel has a conference centre and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
DoubleTree by Hilton Kitchener offers 75 air-conditioned accommodations with iPod docking stations and a safe. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton Kitchener. During your stay, you'll be within walking distance of Fairview Park. Enjoy features like free WiFi in public areas and free self-parking, plus a bar.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 11 minutes by car from Wilfrid Laurier University and 12 minutes from University of Waterloo
  • Dogs welcome for a fee
As a guest of DoubleTree by Hilton Kitchener, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly DoubleTree by Hilton Kitchener also features concierge services, a fireplace in the lobby, and laundry facilities. Self parking is free.

This 4-star Kitchener hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Room service (during limited hours) is available.

Languages

Arabic, English, Filipino, Hindi, Japanese, Polish, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CAD 18.95 for adults and CAD 11.95 for children
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference centre (10,000 square foot of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch TV with premium satellite channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 50 per pet, per stay, plus a deposit of CAD 50.00 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 4 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 18.95 for adults and from CAD 11.95 for children
  • Pet deposit: CAD 50.00 per stay
  • Pet fee: CAD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 4 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Kitchener-Waterloo
Holiday Inn Kitchener-Waterloo
Kitchener-Waterloo Holiday Inn
Holiday Inn Kitchener-Waterloo Hotel
Holiday Inn Kitchener Waterloo Conference Center
Holiday Inn Kitchener-Waterloo Conference Center Hotel
Holiday Inn Kitchener-Waterloo Conference Center Kitchener
Holiday Inn Kitchener-Waterloo Conference Center Hotel Kitchener
Sunbridge Kitchener
DoubleTree by Hilton Kitchener Hotel
DoubleTree by Hilton Kitchener Kitchener
DoubleTree by Hilton Kitchener Hotel Kitchener

DoubleTree by Hilton Kitchener Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 221 out of 433 reviews
Rating 8 - Good. 123 out of 433 reviews
Rating 6 - Okay. 40 out of 433 reviews
Rating 4 - Poor. 23 out of 433 reviews
Rating 2 - Terrible. 26 out of 433 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This was a great location for us to stay before our flight the next day. 10 min drive to the airport. There were wonderful restaurants we could just walk to.
Stayed 1 night in Dec 2024

8/10 Good

Tammy

Stayed 1 night in Jan 2025

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The washing machine area was extremely loud. Only one dryer was working. Front desk had no change. The gym only one Treadmill was working, I was there for over a week not fixed. Peloton bikes were not easy to use and front desk did not know anything.
Stayed 9 nights in Jan 2025

10/10 Excellent

Alen, Whitby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Noisy kids with no control; 1 hour with them playing along the corridor with no words from hotel staff. Pool on maintenance; I guess bad timing for us.
Stayed 1 night in Jan 2025

8/10 Good

Isaac

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good option to stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Tracy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Sajad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beyond my expectations didn’t had enough beds and wanted us to pay extra for the breakfast while i thought breakfast is included in every reservation plus room was in basement and they didn’t give me any options for changing the room.
Stayed 5 nights in Dec 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit disappointed that the breakfast buffet wasn’t offered
Stayed 1 night in Dec 2024

6/10 Okay

Dania

Travelled with pets
Liked: Cleanliness, property conditions & facilities
Clean and tidy
Stayed 2 nights in Dec 2024

10/10 Excellent

Barbara

Travelled with partner
Front desk staff extremely friendly. The warm cookies at check in are a nice added touch. The beds are like sleeping on a cloud and so are the pillows. We will definitely be back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mahrukh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly staff. Fair price!
Stayed 1 night in Dec 2024

10/10 Excellent

John

Stayed 1 night in Nov 2024

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The early check-in option was confirmed on the phone before making the reservation, but once I was there, no chance; after 1 hour of waiting there was a chance for early check-in paying an additional 50. There was no option to use any of the business areas to work while waiting, as it was inside the hotel. They barely let me use the lobby sofa to work while I waited. Pet-friendly, but there were no clear advertising cost conditions; there was an exception for service animals. Surprisingly, they didn't accept the scanned certificate; only the hard original was accepted.
Stayed 1 night in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, nice restaurant, great stay
Stayed 2 nights in Dec 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Dec 2024

10/10 Excellent

Benchakhanh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly
Great servive and good pet friendly hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Xiaofei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience is awesome. Location is close to the airport and it’s just several minutes walk to get car rental. Service is also good. My room got hot water issues, the hotel resolved quickly and offered free breakfast. It’s highly recommended!
Stayed 3 nights in Dec 2024

10/10 Excellent

Adonis

Liked: Staff & service, property conditions & facilities
The staff was amazing, friendly, professional and courteous. This made our stay very pleasant.
Stayed 1 night in Dec 2024

10/10 Excellent

Chanda

Liked: Cleanliness, staff & service, property conditions & facilities
Upon arrival front desk and service staff provided exceptional service. Thank you Double Tree by Hilton Kitchener for the gracious hospitality.
Stayed 1 night in Dec 2024

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Cinzia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 1 night in Nov 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Judy

Stayed 1 night in Nov 2024