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Waterloo Suites Hotel

2.5 star property

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Photo gallery for Waterloo Suites Hotel

Lobby
Premium bedding, pillow-top beds, in-room safe, desk
Exterior
Interior
Standard Apartment, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Living area | 42-inch LCD TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Room service
  • Bar

Explore the area

Map
547 King St N, Waterloo, ON, N2L5Z7
  • Conestoga Mall
    ‪6 min walk‬
  • St Jacobs Farmers Market
    ‪4 min drive‬
  • University of Waterloo
    ‪4 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Mobility Accessible, Non Smoking

Family Room, 1 King Bed, Mobility Accessible, Non Smoking | Living area | 42-inch LCD TV with cable channels, TV

Family Room, 1 King Bed, Mobility Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Mobility Accessible, Non Smoking

Deluxe Room, 1 King Bed, Mobility Accessible, Non Smoking | Living area | 42-inch LCD TV with cable channels, TV

Deluxe Room, 1 King Bed, Mobility Accessible, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking

  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed, Mobility Accessible, Non Smoking

Executive Room, 1 King Bed, Mobility Accessible, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk

Executive Room, 1 King Bed, Mobility Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 19 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

  • 19 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, City View

Deluxe Room, 2 Queen Beds, Non Smoking, City View | Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, City View

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Delta Hotels by Marriott Waterloo

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.6 out of 5, Wonderful, (1003)
The price is €243
for 1 room
includes taxes & fees
22 Apr - 23 Apr
Delta Hotels by Marriott Waterloo

About this property

Waterloo Suites Hotel

Hotel in Waterloo with fitness centre and 24-hour front desk
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and Access to hot tub are on-site.
Waterloo Suites Hotel offers 104 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Waterloo Suites Hotel , you're just a quick walk from Conestoga Mall. Free WiFi in public areas, an indoor pool and a restaurant are available.
  • Free WiFi
  • Enjoy American cuisine while dining at Off the Elevator
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 4-minute drive from St Jacobs Farmers Market and a few minutes from Wilfrid Laurier University
Waterloo Suites Hotel offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 398 square feet (37 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Waterloo Suites Hotel . Parking is available for a fee.

This Waterloo hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Off the Elevator – This restaurant specialises in American cuisine and serves breakfast and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (surcharge)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; CAD 9.99 for adults and CAD 7.99 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Off the Elevator

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 398 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 30.0 per night.
  • Cots (infant beds) are available for CAD 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 9.99 for adults and from CAD 7.99 for children
  • Crib (infant bed) fee: CAD 20.0 per night
  • Rollaway bed fee: CAD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Destination Inn Waterloo
Four Points Sheraton Kitchener Waterloo
Four Points Sheraton Waterloo
Destination Waterloo
Four Points Waterloo Kitchener
Sheraton Four Points Kitchener
Sheraton Four Points Waterloo
Sheraton Waterloo
Best Western Plus Waterloo
Waterloo Suites Hotel Hotel
Waterloo Suites Hotel Waterloo
Waterloo Suites Hotel Hotel Waterloo

Waterloo Suites Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 421 out of 1000 reviews
Rating 8 - Good. 370 out of 1000 reviews
Rating 6 - Okay. 109 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 45 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is housing Afghani refugees on the first two floors. Hotel patrons are on floors above that. Great breakfast!! One of the best I've ever seen. There was a self serve Nespresso coffee machine. The flat white I had was amazing.
Stayed 2 nights in Feb 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was super comfortable. Room was clean. Bathroom was nice. I believe this hotel is also being used to house new Canadians which meant you had to be extra cautious in the parking lot as kids were playing in the parking lot freely aswell as running up and down the halls. Our solid curtains didn’t close so we had the parking lot light shining into our room as we slept.
Stayed 1 night in Jan 2023

10/10 Excellent

M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite enjoyed it. Only thing I disliked was the walls seemed extremely thin. Excellent stay though and excellent service.
Stayed 2 nights in Jan 2023

4/10 Poor

dani

Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay - Room a bit Too Hot
Room was a bit hot even with the fan turned on all night, room was clean and comfortable otherwise. Service was great but restraunt was closed
Stayed 1 night in Dec 2022

4/10 Poor

Eraiba

Liked: Cleanliness, staff & service

2/10 Terrible

Shazad

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was our first time here and it was the worst hotel experience we have ever had. This was our engagement weekend. The second day there our fire alarm randomly started going off. We had no idea why and no staff even cared to find out why. We kept turning on the heat/fan and it would continue going off. We were told they would have someone come look at it and they never did. At 5am we got woken up to it going off yet again. We called down stairs and they shut it off. 5 mins later did it again 2 more times. When I went down stairs to find out what was going on I was told that it wasn't even showing down stairs. They attempted to turn it off and couldn't. Her solution was to wait till 9am for maintenance to start working. I asked her ti call a supervisor and when she did that supervisor told her you woke me up don't call me again. Yet I was woken up and given 0 solutions. I was offered a new room but I would have to then pay more for it. This was the worst experience I've ever had. I would never go here again. The staff that was working had 0 idea how to even do her job. She kept saying she would do something and then never did it. She kept trying to ignore and avoid me Save your money.

4/10 Poor

Dmitry

Stayed 1 night in Dec 2022

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and very clean.

2/10 Terrible

Tim

Travelled with family
Disliked: Amenities, property conditions & facilities
No rooms available booking not sent to them even though I had confirmation number
Stayed 1 night in Dec 2022

2/10 Terrible

Rachel

Travelled with family
Disliked: Staff & service
The hotel overbooked and cancelled our reservation without notice. They blamed it on hotels.com. This has never happened before. I read that it happened to someone else. I think the hotel just rented the room out to make more money. I was stuck trying to find another hotel last minute. Terrible service.
Stayed 1 night in Nov 2022

8/10 Good

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the hotel overall. I’ve stayed in a few in the area, this one was by far the most quiet. I did find the water in the room to be scalding right away, had to run for a bit to get a cooler temperature. The pool however was unpleasantly cold. Other than those couple things, it was great.
Stayed 2 nights in Nov 2022

2/10 Terrible

Stavroula

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was booked and paid in full through Expedia. At check-in, they could not find the reservation. They proceeded in charging for the room again without my authorization. They asked to take a deposit of $100 and then took full payment for the room, in effect getting a double payment. I wasted hours trying to get them to correct it, and still waiting for my double charge to be resolved. This was a horrible place, every employee had a different story, I don’t know who was being honest with me. At check-out, I was told that they explained that they had cancelled my reservation, never advising Expedia or me. Will never stay at a Best Western again. The overall hotel premises, the hallways were littered with food wrappers. Did not try the complimentary breakfast, it was too annoying to be on their premises. Strongly advise that you do not go to this place.
Stayed 2 nights in Nov 2022

2/10 Terrible

Scott

Disliked: Staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Novica

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great place. Friendly staff.

2/10 Terrible

Jeff

Liked: Cleanliness
Disliked: Property conditions & facilities
1. When I tried to check in there was no record of my reservation - luckily there was still a room available at the same rate. 2. Took at elevator to the 2nd floor with two pieces of heavy luggage, only to find I still had to negotiate a flight of stairs to get to my room 3. Got to the room but the key card didn't work. The Expedia emails didn't have a telephone number for the hotel. Had to get the number from 411, It rang for over three minutes and ...no answer. Finally got through - a front desk staff came with another key - it didn't work either. Got in with the master key. Then the staff reprogrammed the door - still didn't work, so ended up without a useable key, and told I could get someone from the front desk whenever I wanted in my room. Sheesh! 4. Notice the room was warm - 25 degrees. Tried to adjust, Set to cool and 22 degrees, temp went up to 27. The window would only crack open 2 inches. 5. There were kids running up and down the hall and a lot of garbage piled up in the hall. 6. The TV did not have all the TSN channels, so was unable to watch the Rugby World Cup match on TSN 5 between Canada and the USA. 7. Tried to upload 400 photos - the Internet download and upload speeds were only 5.0MB/s and 4.8MB/s respectivbely - and they call it high speed Internet! 8. The only good things about this stay was a got a parking space very close to the front doors, and it was convenient to Laurier University where I attended football game and a rugby match.
Stayed 1 night in Oct 2022

2/10 Terrible

Zijun

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2022

8/10 Good

Norman

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location on the north side of Waterloo made it easy to visit all those quaint villages like St Jacobs nearby. Easy to access Kitchener. BWP was good value for money (as usual).
Stayed 1 night in Oct 2022

8/10 Good

Dragan

Stayed 1 night in Oct 2022

8/10 Good

Adriana

Stayed 1 night in Oct 2022

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious Easy check in and check out Long wait for elevator as only one for cleaning staff and visitors
Stayed 1 night in Oct 2022

8/10 Good

jack

Liked: Cleanliness, staff & service
Property was well kept , rooms wher clean
Stayed 2 nights in Sep 2022

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Reception coffee was not available, station empty and dirty. Breakfast was almost 2 hours late and eggs were frozen
Stayed 1 night in Oct 2022

2/10 Terrible

Madelaine

Travelled with partner
Disliked: Staff & service, property conditions & facilities
When we went to check into our room at 11:30pm we were told that they were overbooked for the night and we didn’t have a room. Apparently someone was “supposed to call us” but never did. Huge disappointment as we had to book somewhere further last minute and pay over $120.00 more.
Stayed 1 night in Oct 2022

2/10 Terrible

Nancy

Liked: Cleanliness
Disliked: Staff & service
Not very considerate or accommodating
We got there at 3:15, I am a Hotels.com gold member so thought I'd get early check in. The gentleman at the counter said they didn't have any rooms ready and asked us to come back a little later, check in is at 4:00 so that wouldn't really make it an early check in. We asked about the pool and the hot tub, apparently the hot tub is being repaired which was very disappointing and the pool was very cool. This was one of the deciding factors for choosing this hotel so again very disappointing. If we had know this earlier, we would have chosen another hotel. This stuff should be disclosed earlier. We got back and they gave us a room so we went to check it out. I'm sure they gave us a disability room, and we didn't really require one. We noticed that there was no tub in the bathroom so before we brought our stuff down I went to the front desk to ask if they could switch our room to one with a tub. I explained to them that my husband is a vet and his way of dealing with stress is to "have a soak in a tub". They told us that they were sold out and were waiting for people to check in. I asked if we could switch it for my husband as it is a "health" issue with him and they were not willing to do it. I was very angry that they wouldn't consider a vet's needs but that's the type of establishment it seems to be. On leaving we also noticed that the "Best Western" flag was flying higher than the Canadian flag and mentioned that. Let's see if they rectify that. Same on them!!!
Stayed 1 night in Sep 2022