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Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel

Exterior
Indoor pool
Individually decorated, individually furnished, desk, laptop workspace
Free daily buffet breakfast
Restaurant

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
6324 Papermill Dr, Knoxville, TN, 37919
  • Bearden Antique Mall
    2 min drive
  • West Town Mall
    3 min drive
  • University of Tennessee
    6 min drive
  • Knoxville, TN (TYS-McGhee Tyson)
    21 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Mobility, Access Tub)

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Communications, Mobility, Access Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Mobility, Accessible Tub)

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 Bedroom

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property

Holiday Inn Knoxville-West, I-40 & I-75, an IHG Hotel

Pool
Hot tub
Pet-friendly
Kids pool
4.2 out of 5, Very good, (1022)
The price is €97
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Holiday Inn Knoxville-West, I-40 & I-75, an IHG Hotel

About this property

Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel

Suburban Knoxville hotel in Bearden with free breakfast
Along with an indoor pool, this smoke-free hotel has a 24-hour fitness centre and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning and laundry facilities.
Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel offers 90 accommodations with free newspapers and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel. During your stay, you'll be close to University of Tennessee. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • 6 minutes by car from University of Tennessee and 6 minutes from Knoxville Convention Center
Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness centre. Public spaces have free WiFi. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. Event space at this hotel measures 1064 square feet (96 square metres) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel. Free self parking is available.

This Knoxville hotel is smoke free.

Guests are served a free buffet breakfast daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,064 square feet of conference space
  • 24-hour business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Papermill Hotel
Holiday Inn Express Hotel Papermill Hotel Knoxville West
Holiday Inn Express Hotel Papermill
Holiday Inn Express Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill

Holiday Inn Express Hotel & Suites Knoxville West -Papermill, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 389 out of 652 reviews" "
Rating 8 - Good. 174 out of 652 reviews" "
Rating 6 - Okay. 50 out of 652 reviews" "
Rating 4 - Poor. 25 out of 652 reviews" "
Rating 2 - Terrible. 14 out of 652 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ginnie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in May 2024

6/10 Okay

Joey

Liked: Staff & service
My original room had been smoked in, smell awfully of room spray and stale smoke - the front desk was apologetic and quickly moved us to another room. Their service was great. The room itself is a little tired - comfy bed but the auxiliary furniture is beat up and the sofa in the room was horrible. Additionally the windows need to be replaced - my room faced the road and was very noisy. I was sure the window was open and went to close it but it was closed an latched but just in need of a new seal. Breakfast was good. Staff was lovely.
Stayed 3 nights in Aug 2024

10/10 Excellent

Antwone

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the best Hotel ever. The room is so clean have not issue at all. The staff are very friendly and respectful. I’m very picking about the hotel room but have no problem at all. Hoilday INN papermill rd. Is the Champion. Keep up the great team. God bless you all.
Stayed 1 night in Aug 2024

10/10 Excellent

Montana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful, was an Excellent option while waiting on apartment to be ready.
Stayed 1 night in Aug 2024

6/10 Okay

faith

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lemon room
The bed was not sturdy. The coffee pot had black stuff where you put your water. With the air set on 69 it was still hot and sticky muggy feeling.
Stayed 2 nights in Jul 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Clean and perfect after a day in the road.
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a last minute place to sleep on our way to our vacation destination. This was a perfect place. Clean, comfortable, good breakfast, and close to the highway.
Stayed 1 night in Jul 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were super clean and the breakfast was the best I have ever had! I would recommend this facility to everyone.
Stayed 1 night in Jul 2024

10/10 Excellent

Ericka, Anaheim

Stayed 1 night in Jul 2024

8/10 Good

Charlene, Grove

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel. Staff at check in was pleasant and efficient. Complimentary breakfast in the morning was good - the usual fare with eggs bacon biscuits and gravy and pastries. Property was well maintained. Only down side was the A/C in the room was extremely loud and had a hard time cooling the room below 73. So if you like a cool quiet room you might be disappointed
Stayed 1 night in Jul 2024

10/10 Excellent

KARL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had da nice restful stay.
Stayed 1 night in Jul 2024

6/10 Okay

Rhonda

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Steven

Business traveller
Liked: Staff & service
Decent Experience
Decent for the price. Easy access to the highway.
Stayed 1 night in Jun 2024

8/10 Good

Jason

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

CYNTHIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great hotel with friendly staff
Stayed 2 nights in May 2024

10/10 Excellent

Indira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and well kept hotel. Breakfast is good and served hot. Only thing wish the towels were a bit more soft, but besides that this is an excellent hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Anthony, Carol Stream

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 2 nights in May 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
We had an awesome experience at this hotel, everyone was friendly and welcoming, the hotel and room was clean and very close to the event we was there to attend. The breakfast was great, We would definitely stay again and recommend this hotel to anyone.
Stayed 1 night in May 2024

10/10 Excellent

Jacob, Brandon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady was so nice and helpful! Very nice hotel.
Stayed 1 night in May 2024

6/10 Okay

Joe

Travelled with family
Liked: Staff & service
Pillows felt cheap. Mattress was extremely soft. Property felt a little dated.
Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest holiday inn I’ve been to
Stayed 1 night in Apr 2024

8/10 Good

Hye J

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024