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"The hotel had double booked and had no room for us when we arrived. They sent us to the local Ibis hotel, which was not what we had booked or paid for ... " More

By a verified traveller on Wed 27 Dec 2017

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Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Twin Room, 1 Bedroom

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Twin Room, 1 Bedroom, Balcony

Bed Count 1 Twin Bed Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room, 2 Bedrooms, Balcony

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hotel Description

With your stay at Sidra Pristine Hotel & Portico Halls, you'll be connected to the convention centre and within walking distance of Janardhanaswamy Temple. Features include free WiFi in public areas and free valet parking, plus a restaurant.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine while dining at Eatopia
  • Continental breakfast served daily for a fee
  • Extended parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 5-minute drive from Marine Drive and 6 minutes from Durbar Hall Art Gallery
  • Airport and local-area shuttle service available for a fee

Sidra Pristine Hotel & Portico Halls ratings based on 2 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Sidra Pristine Hotel & Portico Halls

Everyone (2)
1 out of 5

Absolutely shocking service

Booked into this hotel for 8 days. Location of the hotel is nothing special. Not much around. Taxi and Uber drivers struggle to find it for some reason even though it’s clearly marked on the street. Upon checking in we were told we had been given an upgrade to a room with a balcony. The balcony basically overlooked a whole lot of rubbish and waste on the neighbouring property. Not what I could call an upgrade! When we got to the room we immediately noticed there was no fridge in the room. This is a problem because I am diabetic and need my insulin to be kept cool so a fridge in the room is a must. The next morning we asked the hotel if they have one and the manager told us that there is a charge of 200 rupees per day to use the fridge! Couldn’t believe it as I have stayed in worse hotels/motels than this one all over the world and even the most crappy cheap accommodation usually provides a fridge in the room as standard. Especially in hot countries. We explained to the manager the situation and advised why we needed it. We didn’t care about keeping drinks cool, we needed it for Insulin. A valid medical reason! The manager said the best he could do was to charge us 100 rupees per day instead of 200. Absolutely absurd we thought! We requested that they give the fridge for free to us but the manager refused. We argued that all basic hotels worse than this include a fridge in the room rate, yet Sidra does not and want to make more money off us by charging for it. The manager

Posted by , from UK on 4 Jan 2018

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3 out of 5

Double Booked

Pros: Modern, clean.
Cons: They could learn to respect bookings they have accepted.
Location: In a backstreet with a couple of small shops, and near the North Ernakulam railway station, but a bit away from the action on the waterfront & M.G. Rd
The hotel had double booked and had no room for us when we arrived. They sent us to the local Ibis hotel, which was not what we had booked or paid for. The duty manager told us there was a wedding party that had not reserved enough rooms so they had none to spare, and that they had also suffered a computer glitch involving bookings. They are clearly not competent at taking bookings, which is one of the core tasks a hotel should be able to do. They also chose to offer rooms to people who had not booked because they were part of a large and lucrative party, and sent a family who had booked a room months in advance to a mediocre chain hotel across town.

Posted by , from Norfolk, UK on 27 Dec 2017

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About the Sidra Pristine Hotel & Portico Halls

Location No. 65/4496 Sivarama Menon Road, Kanayannur, Kerala 682018

Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 6000 square feet (557 square metres) and includes a conference centre. An area shuttle within 2.00 km and an airport shuttle (available 24 hours) are available for a fee. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Sidra Pristine Hotel & Portico Halls. The hotel can provide concierge services and wedding services. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 3-star Kanayannur hotel.

  • 64 guestrooms or units
  • 3 levels
  • Conference rooms
  • 6000 sq ft of conference space
  • 557 sq. m of conference space
  • Built in 2017
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free valet parking

Transport

  • Train station: Kaloor Station (1.1 km / 0.7 mi)
  • Metro station: Lissie Metro Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle and area shuttle within 2.00 km available for a surcharge
  • Parking: Free valet parking and self parking; extended parking available for a surcharge

Room Amenities

Sidra Pristine Hotel & Portico Halls offers 64 air-conditioned accommodations with fireplaces and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 32-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead. This Kanayannur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Fireplace
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 10:30 AM.

Eatopia – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Sidra Pristine Hotel & Portico Halls offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for INR 800.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Sidra Pristine Hotel & Portico Halls

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately INR 350 per person
  • Airport shuttle fee: INR 2000 per vehicle (one way)
  • Extended parking fee: INR 200 per day
  • Rollaway bed fee: INR 800.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sidra Pristine Hotel Portico Halls Cochin
  • Sidra Pristine Hotel Portico Halls
  • Sidra Pristine Portico Halls Cochin
  • Sidra Pristine Hotel Portico Halls Kochi
  • Sidra Pristine Hotel Portico Halls
  • Sidra Pristine Portico Halls Kochi
  • Sidra Pristine Portico Halls
  • Kochi Sidra Pristine Hotel & Portico Halls Hotel
  • Hotel Sidra Pristine Hotel & Portico Halls
  • Sidra Pristine Hotel & Portico Halls Kochi
  • Hotel Sidra Pristine Hotel & Portico Halls Kochi
  • Sidra Pristine Portico Halls
  • Sidra Pristine & Portico Halls
  • Sidra Pristine Hotel Portico Halls
  • Sidra Pristine Hotel & Portico Halls Hotel
  • Sidra Pristine Hotel & Portico Halls Kanayannur
  • Sidra Pristine Hotel & Portico Halls Hotel Kanayannur

You should know

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Sidra Pristine Hotel & Portico Halls.
  • Set meals are served in guestrooms only (no menus or public dining).
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