4/10 Poor
Gee Yung
Travelled with family
8 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
This is not a 5 star hotel, not sure who claim this as a 5 star. The service level is not 5 star, the staff barely spoke English fluently. It is not clean, the room is tiny, there’s only one restaurant and one bar in the entire building, super inconvenient location literally nothing’s around, you had to Uber a taxi yourself as there is no taxi station, the hallway smells like sewage for the last two nights I stayed there on 9th floor, they didn’t even clean my room when I clearly turn the indication light to green for cleaning. I am particularly upset with them not cleaning my room when I requested it to be clean, they left a postcard at my door saying it has passed the cleaning time and they will clean it for tomorrow. Who’s cleaning time? I left before noon, you saw my light turned green request for cleaning, so instead of cleaning it as it supposed to be since you pride yourself as a 5 star hotel, you decided to not clean it and left a postcard telling me that you are not cleaning it…that tells me the staffs are pretty lazy here. And when I made the complaint to the front desk, they tried to call back at 11pm and argue with me…no, there’s nothing to argue about, your staff didn’t do their job and that’s that. Nothing about this place is 5 star standard. The material and amenities they chose to use for the construction of this hotel is not 5star standard as well. Max 3 star. I tell you what is 5 star standard, Lotte Seoul is a true 5 star, rosewood in Hong Kong is a true 6.
Gee Yung
Stayed 10 nights in Nov 2024
