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Sheraton Hong Kong Hotel & Towers

5.0 star property

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Photo gallery for Sheraton Hong Kong Hotel & Towers

Suite, 1 Bedroom | Living room | 40-inch flat-screen TV with cable channels, TV, pay films
Exterior
Lobby
View from property
Premium bedding, in-room safe, laptop workspace, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Bar
  • Parking available
  • Room service

Explore the area

Map
20 Nathan Road, Tsim Sha Tsui, Kowloon
  • Hong Kong Museum of Art
    ‪3 min walk‬
  • Harbour City
    ‪6 min walk‬
  • Central Plaza
    ‪6 min drive‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪31 min drive‬

Room options

View all photos for Suite, 1 Bedroom

Premium bedding, in-room safe, laptop workspace, blackout curtains

Suite, 1 Bedroom

  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, laptop workspace, blackout curtains

Club Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 2 Single Beds, Non Smoking

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Harbour View

View from room

Room, 1 King Bed, Harbour View

  • 30 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Harbour View

View from room

Club Room, 2 Single Beds, Harbour View

  • 35 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, laptop workspace, blackout curtains

Room, 1 Double Bed, Non Smoking

  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Larger Room, 1 King Bed, Harbour View

View from room

Larger Room, 1 King Bed, Harbour View

  • 35 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | View from property

Suite, 1 Bedroom

  • 73 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom, Harbour View

View from room

Club Suite, 1 Bedroom, Harbour View

  • 53 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Harbour View

View from room

Room, 2 Single Beds, Harbour View

  • 30 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Suite, 1 Bedroom

View from room

Club Suite, 1 Bedroom

  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Premium bedding, in-room safe, laptop workspace, blackout curtains

Club Suite, 1 Bedroom

  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom | Premium bedding, in-room safe, laptop workspace, blackout curtains

Junior Suite, 1 Bedroom

  • 38 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 2 Single Beds, Harbour View

View from room

Room, 2 Single Beds, Harbour View

  • 35 sq m
  • Harbour view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed, Harbour View

View from room

Club Room, 1 King Bed, Harbour View

  • 30 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, City View

City view

Room, 2 Single Beds, Non Smoking, City View

  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

City view

Room, 1 King Bed, Non Smoking, City View

  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sheraton Hong Kong Hotel & Towers

Central Kowloon hotel connected to a shopping centre, steps from Hong Kong Museum of Art
Along with 6 restaurants, this smoke-free hotel has an outdoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a fitness centre, a sauna and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton Hong Kong Hotel & Towers offers 782 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Microwaves and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Sheraton Hong Kong Hotel & Towers's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Tsim Sha Tsui Star Ferry Pier. Enjoy features like free WiFi in public areas, plus 6 restaurants and 2 bars.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 6 restaurants, a coffee shop and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and yoga classes
  • Guests have great things to say about the helpful staff and the location
  • Steps from Hong Kong Museum of Art and 12 minutes on foot from Victoria Harbour
As a guest of Sheraton Hong Kong Hotel & Towers, you'll find an outdoor pool, Access to hot tub, a sauna, and a fitness centre. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre, a meeting room, and limo/town car service. Event space at this hotel measures 15043 square feet (1398 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at Sheraton Hong Kong Hotel & Towers. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Kowloon hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11 AM.
Celestial Court – This restaurant serves lunch and dinner. Reservations are required.
Unkai – This restaurant serves lunch and dinner. Reservations are required. Open daily.
Oyster & Wine Bar – This seafood restaurant overlooks the ocean. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
The Café – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Sky Lounge – On-site bar. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Valet parking on site (HKD 1,920 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; HKD 275 for adults and HKD 138 for children
  • 2 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Celestial Court
  • Oyster & Wine Bar
  • Sky Lounge
  • The Café
  • Unkai

Things to do

  • Fitness classes
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Spa tub
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15,043 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities or services will be unavailable from February 3 2025 to February 14 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for HKD 300.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 1000.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately HKD 275.00 for adults and from HKD 138.00 for children
  • Valet parking fee: HKD 1920 per day
  • Rollaway bed fee: HKD 300.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Alipay, Apple Pay and WeChat Pay
Safety features at this property include a deadlock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Hong Kong Hotel & Towers
Sheraton Hong Kong Towers
Sheraton Hotel Hong Kong Towers
Sheraton Hong Kong Hotel Towers Kowloon
Sheraton Hong Kong Hotel Towers
Sheraton Hong Kong Towers Kowloon
Sheraton Hong Kong & Towers
Sheraton Hong Kong Hotel & Towers Hotel
Sheraton Hong Kong Hotel & Towers Kowloon
Sheraton Hong Kong Hotel & Towers Hotel Kowloon

Sheraton Hong Kong Hotel & Towers Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 536 out of 1004 reviews
Rating 8 - Good. 297 out of 1004 reviews
Rating 6 - Okay. 100 out of 1004 reviews
Rating 4 - Poor. 43 out of 1004 reviews
Rating 2 - Terrible. 28 out of 1004 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful facility, friendly staff, good restaurants. Could not have wanted more from a big city hotel.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ng Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Serina

The worst international brand hotel
Absolutely the worst international brand hotel I have had the unfortunate pleasure to stay in！！！！
Stayed 1 night in Nov 2024

8/10 Good

Ye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

William

Stayed 5 nights in Oct 2024

10/10 Excellent

Jia Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

MIN JE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

4/10 Poor

seung mi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Roommaid removed the lid, not the one she threw away. And Roommaid removed the toothbrush and toothpaste I used, and didn't put a new one. So I felt uncomfortable. Also, I took out the charger wire I plugged into the outlet but roomade rolled it up as she wanted.
Stayed 2 nights in Oct 2024

10/10 Excellent

seung mi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend trip to HK
Rooms have been refurbished which are nice. Great proximity to sights and food.
Stayed 2 nights in Oct 2024

6/10 Okay

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A very expensive place to stay for a very small room.
Stayed 5 nights in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walking distance to shopping, dining
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Hiromi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Md Jamal

Liked: Property conditions & facilities
Good hospitality
Stayed 2 nights in Oct 2024

2/10 Terrible

J

Stayed 1 night in Oct 2024

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Xia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location, easy to go everywhere.
Stayed 3 nights in Oct 2024

8/10 Good

DOYUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

MYUNGSOO

Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Not impressive
Not as good as expectation. Location is good, convenient for shopping. Hotel access is no screening safety because every outside people can get through the elevator and access to every guest’s room floors with no need to pass the lobby or tap the room key first.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience!
it was great service with cozy room conditions.
Stayed 4 nights in Oct 2024

10/10 Excellent

toru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Nancy, Scarborough

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not as desired
The hotel was short-staffed and slow. We waited from 3 to 5 o'clock but still could not provide the sea view room we booked that worth $3,000 . We booked two sea view rooms, but could not link together or on same floor level, and our family was five floors apart. We paid but did not get the corresponding experience.
Stayed 1 night in Sep 2024