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Hotel H15 Francuski Old Town - Destigo Hotels

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel H15 Francuski Old Town - Destigo Hotels

Snack bar
View from room
Front of property
Deluxe Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Exterior

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Room service

Explore the area

Map
Ul. Pijarska 13, Kraków, 31-015
  • Royal Road
    3 min walk
  • Kraków Barbican
    3 min walk
  • Main Market Square
    4 min walk
  • Kraków (KRK-John Paul II - Balice)
    26 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Apartment

Apartment | Living room | 32-inch TV with cable channels

Apartment

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed

View all photos for Deluxe Room

Deluxe Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Single Room

Comfort Single Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Single Room

  • 16 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Double Room

Comfort Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Double Room

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premium Double Room

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Comfort Twin Room

Comfort Twin Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Twin Room

  • 20 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Twin Room

Premium Twin Room | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premium Twin Room

  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

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About this property

Hotel H15 Francuski Old Town - Destigo Hotels

Luxury Kraków hotel in Kraków Old Town with a 24-hour front desk
This hotel features a restaurant, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, valet parking, a business centre and concierge services are on-site.
Hotel H15 Francuski Old Town - Destigo Hotels offers 42 air-conditioned accommodations with minibars and a safe. Each accommodation is individually decorated. Cable televisions are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us that they can't get enough of the helpful staff at Hotel H15 Francuski Old Town - Destigo Hotels. During your stay, you're just a quick walk from Royal Road. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 3-minute walk from Royal Road and 4 minutes on foot from Main Market Square
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

A computer station is on site and WiFi is free in public spaces. The luxury Hotel H15 Francuski Old Town - Destigo Hotels also features tour/ticket assistance, concierge services, and laundry facilities. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Kraków hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Hotel H15 Francuski Old Town - Destigo Hotels has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (PLN 100 per day)
  • 24-hour return airport shuttle on request for a surcharge
  • Secured, uncovered valet parking on site (PLN 100 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: PLN 99 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 44 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 150.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 99 per person
  • Airport shuttle fee: PLN 130 per vehicle (one-way, maximum occupancy 3)
  • Valet parking fee: PLN 100 per day (in/out privileges)
  • Nearby parking fee: PLN 100 per day(492 ft away; open 24 hours)
  • Pet fee: PLN 100 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system
Hotel H15 Francuski Old Town - Destigo Hotels offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Francuski
Francuski Hotel
Francuski Krakow
Hotel Francuski
Hotel Francuski Krakow
Krakow Orbis Francuski Hotel
Orbis Francuski Hotel Krakow
Orbis Francuski Krakow Hotel Krakow
Orbis Francuski Krakow Hotel
Francuski Hotel Krakow
Francuski Hotel
Francuski Krakow
Francuski
Hotel Francuski Hotel Krakow
Krakow Francuski Hotel Hotel
Hotel Francuski Hotel
Francuski Hotel Krakow
Hotel Francuski

Hotel H15 Francuski Old Town - Destigo Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 227 out of 294 reviews" "
Rating 8 - Good. 53 out of 294 reviews" "
Rating 6 - Okay. 12 out of 294 reviews" "
Rating 4 - Poor. 2 out of 294 reviews" "
Rating 2 - Terrible. 0 out of 294 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Glen

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Aug 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even better than the website suggested. Great staff. Lovely rooms, terrific breakfast.
Stayed 3 nights in Aug 2024

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was wonderful. Location is perfect and located closely near town Square. We had a great trip and would stay here again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to be near the business of Old Town but quietly near the edge. Staff was always kind and friendly. Would recommend!
Stayed 4 nights in Jul 2024

10/10 Excellent

Wieslaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the convenient location of this hotel and the pleasantness of its staff. The housekeeping was very efficient.
Stayed 4 nights in Jun 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable staff, everything close to the Square and lots of options available. Very nice stay, great job, thank you.
Stayed 3 nights in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Krakow
Wonderful hotel and great service.
Stayed 4 nights in Jun 2024

6/10 Okay

Emanuel

Travelled with family
Liked: Cleanliness, staff & service
What happened is that the air conditioner was extremely hot, that is the only negative part of the review. Aside from that everything was excellent but you need to have COLD AIR CONDITIONERS. Thanks
Stayed 2 nights in Jun 2024

10/10 Excellent

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Krakow location
We stayed here as tourists, visiting Krakow and Auschwitz. Look no further than this wonderful hotel which is perfectly located to access central Krakow on foot. We chose breakfast to be included, which was great for a few days.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a top choice for the old city
This was a classy hotel on the edge of the old city and was perfect. They provided a 15% discount on dinner at two very nice restaurants that we ate at that were excellent. They shuttled our car back and forth from a parking spot and provided outstanding suggestions on things to do. The rooms were spacious, clean and well maintained. We'd highly recommend
Stayed 4 nights in Jun 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Jun 2024

8/10 Good

Andre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Jeane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We loved the hotel and the staff. The room was lovely and the breakfast very good. The only problem was the initial lack of a bathtub mat. The bathtub surface was very slick and the first day I slipped getting out and hit my head very hard. Fortunately I only got a large bump and no concussion, but it was still a dangerous situation. We requested a mat and got one within a few hours, so there were no further problems. Still, future guests should make sure they have a mat before they attempt to shower .
Stayed 6 nights in May 2024

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and perfect location in Old Town.
Stayed 4 nights in May 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the nicest places we’ve stayed at in Europe. We have traveled here extensively and we found the service impeccable. Everyone from the front desk to the service staff were amazing. Should we be back in Krakow, we will definitely stay here
Stayed 4 nights in Apr 2024

10/10 Excellent

Mattia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Old Town Krakow
Hotel H15 Francuski is a beautiful olde world classic hotel, beautifully decorated and well situated with access to all parts of Krakow Old Town. The good service was very good, the mediocre service was, well, mediocre, and unfortunately it was a mix of both. To ensure credit is delivered where credit is due, Kristoff and the young lady who checked us in were wonderful, Kristoff in particular was so very helpful. Likewise the two young men who checked us out, especially the chap who helped retrieve our car from parking, were terrific. Housekeeping was below average, and responses to requests for items missed by housekeeping were slow. In the interests of ecology I hung my towels on the towel rails for daily reuse however they were removed each day and not even replaced by housekeeping. Coffee replenishment was adhoc.
Stayed 3 nights in May 2024

8/10 Good

Elizabeth, Kirkland

Stayed 3 nights in May 2024

10/10 Excellent

ELIE, wareham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel decor, the spacious rooms.the staff and very good breakfast.
Stayed 2 nights in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, excellent value for money and profeStaff
Stayed 3 nights in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Old Town Krakow
Love this hotel in old town Krakow. Close to the main square, quiet, safe, comfortable room, excellent restaurant, friendly staff.
Stayed 4 nights in Apr 2024