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"Good layout but cleanliness in apartment could have been a lot better, booking was for three but room wasn't ready for three people " More
29 May 2019 by Zuzanna Pałka, Assistant Manager
Thank you for choosing to stay with us and writing this feedback. We always pay big attention to any remarks made by our guests. We are sorry for this shortcoming, as we aim to keep apartment cleanliness on the highest level. We hope to see you again in Lux Aparthotel
15 May 2019 by Zuzanna Pałka- Assistant Manager
Thank you for your review. It is very important to us. We are very happy that you enjoyed your stay in our aparthotel.
28 Mar 2019 by Zuzanna Pałka- Assistant Manager
Thank you for choosing to stay with us and writing this feedback. We always pay big attention to any remarks made by our guests. We are sorry for this shortcoming. In case of noisy neighbours you should call us (we answer calls also at night) and we would solve that problem.
29 Aug 2018 by Magdalena Noga - Assistant Manager
Dear Claudia, we appreciate your feedback and are delighted to read that you spent a nice time in Kraków and that we also contributed to this fantastic experience of yours. Our employees do their best in order for the guests to feel comfortable and serve any help whenever possible. We are sorry to hear that you did not feel comfort regarding our beds, yet, of course, we are aware of the fact that the tastes of our guests vary and we understand how inconvenient it might have been for you. However, our customers’ preferences are our priority and we will take your constructive opinion and we will try to implement an appropriate solution. You are more than welcome to stay at Lux Aparthotel if you ever happen to visit the city again!
19 May 2018 by Matylda Czapor - Assistant Manager
It has been a real pleasure to read your feedback! Thank you for appreciating our location and standards. It is amazing to learn that we deserve your recognition and the highest note. You are more than welcome to stay at Lux Aparthotel again!
4 May 2018 by Paulina Noga, Reception Manager
Thank you for taking your time to share your opinion about the experience you had during your stay at Lux Aparthotel - it was a pleasure to host you. We are pleased that our standards and location lived up to your expectations. We would also like to thank you for recognition of the work of our staff – we appreciate the highest note from you! You are more than welcome to stay at Lux Aparthotel again!
10 Apr 2018 by Matylda Czapor - Assistant Manager
Dear Lochlan, thank you for leaving your feedback concerning your recent stay at Lux Aparthotel. We are pleased that you enjoyed the standard, location and cleanliness of our apartments. We also appreciate all your kind words about our staff – the receptionists are very attentive and try to provide the highest quality services so that the guests could relax and have a great time in Kraków. The highest note from you is the best reward for our efforts. We would undoubtedly be happy to host you again!
25 Feb 2018 by Magdalena Noga - Assistant Manager
Thank you for taking your time to write about the experience you had during your stay at Lux Aparthotel - it was a pleasure to host you! We are delighted to read that you appreciate our standards and location. Thank you for the highest rate – we work extremely hard in order for our guests to feel relaxed and comfortable. It is also delightful to learn that the work of our staff made such an amazing impression on you – thank you for your recognition. You are more than welcome to stay at Lux Aparthotel again if you happen to visit Kraków in the future!
13 Dec 2017 by Matylda Czapor, Assistant Manager
Thank you for your feedback. The highest rate is the best reward for our work. Our staff do their best so that our guests were able to have the best time in Kraków. We are proud that we managed to live up to your expectations and that our standards met your requirements. If you ever happen to visit our city again, you are more than welcome to stay at Lux Aparthotel again.
16 Nov 2017 by Magdalena Noga - Assistant Manager
Dear Kirsty, thank you very much for choosing to stay in Lux Aparthotel and for writing this fantastic review. We always pay a lot of attention to any remarks made by our guests, therefore we are really sorry for any shortcomings. On the other hand, it is delightful to hear that our standard made such an amazing impression on you – thank you for your recognition. You are more than welcome to visit us again!
Along with a restaurant, there's a coffee shop/cafe on site. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at Lux Aparthotel. This 3.5-star Kraków aparthotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking (limited spaces)
Lux Aparthotel offers 18 air-conditioned accommodations with washers/dryers and free minibar items. Accommodation at this 3.5-star aparthotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers. This Kraków aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 9:00 AM.
Lux Aparthotel has a restaurant on site.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 10:00 AM - 8:00 PM. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11 PM, please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. The front desk is staffed during limited hours.
Lux Aparthotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 10:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and on-site parking
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds and on-site parking. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
