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Novum House

4.0 star property

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Photo gallery for Novum House

Studio Suite | In-room safe, desk, free WiFi, bed sheets
Exterior
Suite, 2 Bedrooms | In-room safe, desk, free WiFi, bed sheets
Studio Suite | Balcony view
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
24 Straszewskiego St., Kraków, Lesser Poland, 31-113
  • Main Market Square
    ‪6 min walk‬
  • St. Mary's Basilica
    ‪8 min walk‬
  • Wawel Castle
    ‪12 min walk‬
  • Kraków (KRK-John Paul II - Balice)
    ‪22 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, free WiFi, bed sheets

Standard Double Room

  • 16 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, desk, free WiFi, bed sheets

Deluxe Double Room

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio Suite

Studio Suite | In-room safe, desk, free WiFi, bed sheets

Studio Suite

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, free WiFi, bed sheets

Suite, 1 Bedroom

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | In-room safe, desk, free WiFi, bed sheets

Suite, 2 Bedrooms

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Novum House

Family-friendly guesthouse in Kraków
This smoke-free guesthouse features coffee/tea in a common area, concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, a free food/drink shopping service and express check-in are on-site.
Novum House offers 7 accommodations with a safe and complimentary slippers. LED televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Novum House, you're just a quick walk from Main Market Square. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Steps from Jagiellonian University and 5 minutes on foot from Muzeum Kata
  • Airport, train station pick-up and shopping centre shuttle service available for a fee
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Novum House offers its guests multilingual staff, tour/ticket assistance, and coffee/tea in common area. WiFi is free in public spaces. An airport shuttle (available 24 hours) and a theme park shuttle are available for a fee. The family-friendly Novum House also features concierge services, laundry facilities, and dry cleaning/laundry services.

This 4-star Kraków guest house is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 8 AM to 11:30 AM.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Languages

English, Polish, Russian, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (PLN 60 per day)
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 8 AM to 11:30 AM for a fee: PLN 39 per person
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: PLN 80
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Private entrance

Pets

  • Pets: PLN 60 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately PLN 39 per person
  • Airport shuttle fee: PLN 90 per vehicle (one way)
  • Nearby parking fee: PLN 60 per day(1969 ft away; open 24 hours)
  • Pet fee: PLN 60 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: PLN 80 (subject to availability)
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Novum House offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Guests can access their accommodation through a private entrance.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Novum House
Novum House Krakow
Novum Krakow
Novum House Guesthouse Krakow
Novum House Guesthouse
Novum House Kraków
Novum House Guesthouse
Novum House Guesthouse Kraków

Novum House Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 118 out of 258 reviews
Rating 8 - Good. 107 out of 258 reviews
Rating 6 - Okay. 22 out of 258 reviews
Rating 4 - Poor. 7 out of 258 reviews
Rating 2 - Terrible. 4 out of 258 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Sophie

Travelled with group
Liked: Staff & service
Disappointing
Our stay was very disappointing. It is very confusing getting into the building when you first arrive to check in. The hallway / stairs on the way up to the 3rd floor in which the apartments are on smells awful. We’ve had every day minus 1 where our door wouldn’t lock ( it was on an automated system not a normal door key) . This was worrying as we were out most of the days on planned trips. We had to call up the reception number every day to get them to fix it for us through an app on their phone. There were quite a few signs of wear in the apartment , however it was very modern and generally clean. The balcony is a nice touch however it is shared with 2 more apartments which you can walk across which is a little bit scary at night. All in all we enjoyed our stay in krakow because we love the city and it was close to the main square . However we will not be returning to these apartments. There are much nicer apartments close by and even next door which we have stayed in before.
Stayed 5 nights in Nov 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit the Salt Mines
Stayed 4 nights in Nov 2024

6/10 Okay

Halyna

Stayed 1 night in Sep 2024

8/10 Good

Teona

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, next to the old town. There are lots of restaurants, cafes, shops, pharmacies, etc. in the area as well as multiple tram and bus stops nearby. The place was clean and comfortable. There is no reception, so be prepared to have to call for the check-in/out instructions.
Stayed 4 nights in Sep 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend. After arriving early in the morning they very kindly let me check in 3 hours prior to standard check in which was very much appreciated. Thanks
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice two room apartment
Good location, tram station just round the corner. Was a nice two room apartment with kitchen area. Few issues getting into building as was self-check-in and hotels.com caused issues with the lack of information on when to expect details. Only other issue was TV in bedroom was internet only and the WiFi didn’t reach that room a lot of the time.
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice, once you can check in...
I arrived 5 minutes after the staffed check-in time of 5pm, but I don't think it'd matter, I didn't see anyone at their reception my entire stay. If you're unlucky enough to miss reception, like I was, you'll need to call to a local Krakow number to get instructions over the phone. I'm not sure how this would work if you don't speak either Polish or English. The street it is on has a fair bit of noise, their phone lines are terrible, and it is incredibly difficult to hear/understand their directions. All of the instructions given could have been provided via email ahead of arrival and reduced the stress of check-in by an order of magnitude. I would hate to attempt check in late in the evening. I saw another review complains about the floor boards and thought they might be exaggerating... Nope. Not only do you hear your every step but anyone in a nearby rooms, too. All of that said; it's a very convenient location, well priced, with nice facilities in the room (desk, air-conditioning, clothes racks, etc). There's near by cheap places to eat breakfast as well as all your usual tourist attractions.
Stayed 4 nights in Sep 2023

10/10 Excellent

Martyna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, very clean tidy and spacious. Also a prime location of krakow.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kasia

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and clean
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Chloe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was lovely and clean, the shower pressure is amazing, it is conveniently located so close to Old Town with transport close by and we even had a balcony. You didn’t really see any staff but it was all safe. My only negatives would be 1. So many stairs, 2. The pillows are short instead of long but I don’t know if this is a polish thing, 3. If you are a light sleeper you can hear the trams going by outside throughout the night. My suggestion would be to get a table and chairs for the balcony but honestly it was a great stay and would definitely stay again!
Stayed 2 nights in Apr 2023

8/10 Good

Mark

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

4/10 Poor

Elsy, Jacksonville

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
If you are looking for hotel like accommodations, this is not the place for you. This was more like a flat/apartment. We did not see the reception personnel once. We tried calling using the phone they had in the “lobby” and it would not connect. We did not have any coffee pods for day 2 and fortunately we saw a housekeeper and were able to get some. The pillows were horrible. It had no elevator, which we knew would be the case, but it was a challenge getting our luggage up since we had to go up five flights of stairs. They mentioned there was a continental breakfast but we could not find it. Overall, we were disappointed and expected much more. Now, as far as location goes, this place was great. Very close to everything. We walked nearly everywhere.
Stayed 3 nights in Jun 2022

8/10 Good

Patrycja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, really close to the old town. Self-check in was easy. It was rather loud in the apartament due to tram tracks right outside of our windows but I believe that is the cost of staying in the city centre. Decent Smart TV was a nice touch. Comfortable bathroom and kitchenette. My only complaint would be that at the time of booking I wasn’t aware that they will want to pre-approve the payment a week before our arrival, especially with free cancellation as our chosen option (and before our time to cancel the booking has passed). I could not find that information in any of the confirmation emails I received after booking or in the place’s policies. The way it was worded when I was booking the apartments I was led to believe that I will pay at the check in. Only found out about the need for pre-approved payment when they couldn’t secure money from my account and I received an email that if it is not resolved I will loose my reservation (at that point the same rooms were at twice the price of my booking). That caused some stressful moments but thankfully was resolved easily. I understand that the physical reception was closed due to covid-19 but I think information about pre-approved payment should be made clear to customers at the time of booking. Overall I would definitely recommend this place if you’re staying in Krakow for couple of days.
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to leave the hotel after Poland was put on lockdown due to coronavirus, the staff were more than happy to assist us in instructions on how to leave the country. All this aside, we were in love with the place almost instantly, we felt right at home, rooms were spacious to stay they were small rooms and could not fault them in any way. Clean and lots of personal touches added to the rooms, we will be returning later on in the year to this exact accommodation once again as we could not imagine staying anywhere else, great location!!
Stayed 2 nights in Mar 2020

8/10 Good

GK, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good stay. Clean and convenient though fairly basic. Staff was helpful. Bed not the most comfortable.
Stayed 3 nights in Feb 2020

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Nice apartments style rooms with a very clean modern kitchen with all facilities. We left a big box of English tea bags and milk for other guests but stick a few essentials in your case to save having to buy when your there. Perfect location
Stayed 2 nights in Jan 2020

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location - good for the price
It’s not a fancy place but it’s good for the money. And also quite conveniently located.
Stayed 1 night in Oct 2019

8/10 Good

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, convenient, convenient.
Immaculately clean, attention to details, fantastic location just outside of Old Town. Everything within walking distance. Front desk extremely helpful and nice when we had questions about the surrounding area. Compact space with plenty of hot water and good water pressure in the shower. Bed was comfortable, I wasn't a fan of the pillows, my wife didn't mind them (personal preferences). Construction on the exterior of the building right by our window was the only thing keeping me from giving this place a perfect score. We were instructed to not turn on the A/C due to the construction, and it was quite warm in the small room while my wife was blow drying and flat ironing her hair (and to be fair, I think it was a bit warmer than usual for this time of year here). We did open the windows, but they were soon taped shut so we could not open them any more. Construction begins at 7am, which put any ideas of sleeping in "to rest." No construction on the weekend. For those light sleepers, like myself, the local train runs all night and our room fronted the road in which the train ran, though less often after midnight. Earplugs were provided (one of the many "attention to details."), which don't do me any good Overall a fantastic stay, I just could've done with less noise as I am a VERY light sleeper.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellant, walking distance to main sq. market and castle. Safe area opposite the universuty abd park.
Stayed 4 nights in Jul 2019

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although we knew there was no elevator it should be made clearer that the hotel rooms are only on the top two floors. We climbed 72 stairs several times each day. Unfortunately the city decided to work on the tram tracts outside our side of the building each night we were there. The noise was deafening and we were awake all night for both nights. The room was lovely and the staff very courteous but the experience was not positive.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

6/10 Okay

Jason

Travelled with partner
Liked: Cleanliness, amenities
Pros: Good location. All main attractions within walking distance. Good size room. Kitchen area and daily maid service. Modern clean bathroom. Air conditioning unit. Cons: Our room was next to main road, and trams run all night, you literally feel the building vibrate as they pass, hence not suitable for light sleepers. No lift and unsuitable for any person who struggles with stairs, especially when carrying luggage. Television did not work, informed reception but they did not resolve. No maid service on last day of stay, had to ask reception for clean towels, luckily caught them before they close reception at 5pm. Wood block flooring in room was all loose underfoot and squeaking when walked on, however clean so not really an issue.
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Room very clean and higher standard. Staff were more than happy to help with any requests. Would definitely stay here again
Stayed 2 nights in Mar 2019