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4.3 out of 5

"Marvellous hotel. Minutes away from the Old Town but quiet and secure. Easy to find, 10 minutes walk from the train station. Pleasant and courteous st ... " More

By a verified traveller on Thu 06 Jun 2024

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Family Apartment

Bed Count 1 Full Bed Maximum Occupancy 8 Max

Deluxe Room, 1 Bedroom, City View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

City Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Apartment, 1 Bedroom

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Room, City View (with parking)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Basic Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Pollera. During your stay, you're just a quick walk from Royal Road. You'll find features such as free WiFi in public areas, plus breakfast (surcharge) and laundry facilities.

  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, laundry facilities and a lift
  • Guests have great things to say about the location and the helpful staff
  • Steps from Royal Road and 4 minutes on foot from Main Market Square

Pollera ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pollera

Everyone (3) Couples (1) Family (1)
5 out of 5
Marvellous hotel. Minutes away from the Old Town but quiet and secure. Easy to find, 10 minutes walk from the train station. Pleasant and courteous staff on the reception. Were I to visit Krakau again I would definitely this wold be my first choice of accomodation.

Posted by on 6 Jun 2024

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5 out of 5
This historical hotel may not have all the modern effects, but every single member of the staff is absolutely great - very friendly, helpful and genuinely kind! The location is supreme, the price is best value, and the customer service is amazing. Highly recommended!

Posted by on 21 Jul 2023

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Comment from Hotel Management

30 Jul 2023 by Hotel Pollera

Dear Urs Michael, Thank you very much for your opinion. As a team, we do our best to make our Guests feel special. We are happy that we can exceed your expectations. Looking forward to welcoming you next time in our hotel.Best regards, Reception, Hotel Pollera

5 out of 5
Ein altehrwürdiges Hotel an bester Lage

Posted by on 30 Aug 2023

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Comment from Hotel Management

29 Sep 2023 by reception

Dear Stephan, We are pleased that you appreciated our location and historic building. We invite you again. Best Regards, Reception, Hotel Pollera

5 out of 5
Très bien placé, bon rapport qualité prix.

Posted by on 13 Feb 2022

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Comment from Hotel Management

18 Feb 2022 by reception

Dear Pamela, Thank you very much for Your opinion. We look forward to see you again. Best regards, Reception, Hotel Pollera

3 out of 5
Perfekte Lage in der Altstadt. Zimmer sind sehr klein und das Mobiliar ist abgenutzt. Im winzigen Badezimmer gibt es keinerlei Ausstattung, keinen Haartrockner. Aber alles ist sehr sauber.

Posted by on 1 Dec 2019

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Comment from Hotel Management

6 Dec 2019 by Justyna Kresak

Dear Guest, Thank you for taking the time to share you experience with us. Whilst I was pleased to hear you enjoyed our location, however I was disappointed to learn that some aspects of you visit did not exceed you expectations. I am looking forward to the opportunity of welcoming you back to Pollera Hotel. Best regards, Justyna Kresak Manager

2 out of 5
Sijainti loistava, huoneessa todi epämiellyttävä tunkkaisuus

Posted by on 28 Oct 2019

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Comment from Hotel Management

21 Nov 2019 by Justyna Kresak

Dear Guest, Thank you for the hotel review. We look forward for your next visit. Best Regards Justyna Kresak Manager

4 out of 5
Kaunis vanhanaikainen hotelli. Vessa/pesuhuone oli tosi pieni.

Posted by on 21 Oct 2019

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Comment from Hotel Management

21 Nov 2019 by Justyna Kresak

Dear Guest, Thank you for staying in our hotel and for the feedback. It was great to host you in Hotel Pollera. We look forward for your next stay. With kind regards, Justyna Kresak

5 out of 5
Idéalement situé à 5 minutes à pieds de la place principale de Cracovie. Calme et propre

Posted by on 9 Sep 2019

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Property Features

Pollera offers its guests a vending machine, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. Pollera also features a front desk safe and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Kraków hotel is smoke free.

  • 42 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kraków Główny Station (2.6 km / 1.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pollera offers 42 accommodations with complimentary bottles of water. 55-inch Smart televisions come with premium satellite channels. Bathrooms include baths or showers with a rainfall showerhead. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Smart television
  • Satellite channels
  • Premium channels
  • Bath or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Telephone
  • Heating
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 7:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.

The front desk at this property is open daily from 7:00 AM - 7:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Front desk opens daily at 7:00 AM
  • Social distancing measures are in place
  • Front desk closes daily at 7:00 PM
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 80 for adults and from PLN 80 for children
  • Self-parking fee: PLN 100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pollera Hotel
  • Pollera Kraków
  • Pollera Hotel Kraków
  • Pollera Hotel
  • Pollera Kraków
  • Pollera Hotel Kraków
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