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4.6 out of 5

"Excellent club lounge, although a better selection of vegetarian hot food would have been better my wife could only have the cold canopes " More

By a verified traveller on Mon 25 Mar 2019

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Premium Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Non Smoking, View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand Room, 2 Single Beds, Non Smoking, View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Sheraton Grand Krakow. During your stay, you're just a quick walk from Royal Road. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a meal at the theme restaurant or drinks at the sports bar
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and a sauna
  • Just a 5-minute walk from Smok Wawelski Statue and 5 minutes on foot from Planty Park
  • Airport pick-up, train station pick-up and train station drop-off shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Sheraton Grand Krakow ratings based on 31 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Krakow

Everyone (13) Couples (9) Family (4) Friends (1)
5 out of 5
Excellent club lounge, although a better selection of vegetarian hot food would have been better my wife could only have the cold canopes

Posted by on 25 Mar 2019

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Comment from Hotel Management

1 Apr 2019 by Angela Saliba

Dear Guest, Thank you for sharing your positive feedback. I am happy to hear that our Club Lounge seemed excellent. Your comment about the food offer has been noted and will be taken into consideration. We will be looking forward to welcoming you back in the future. Best regards, Angela Saliba General Manager Sheraton Grand Krakow

5 out of 5
Very good all round the pool area was very small however

Posted by , from Lanarkshire, Scotland on 5 Mar 2019

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5 out of 5
Brilliant hotel. Exceptional facilities and nice food.

Posted by on 24 Dec 2018

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5 out of 5

Lovely hotel in an ideal location

Pros: Staff, location, facilities and quality of fittings etc
Cons: Thought the breakfast was expensive so found a lovely little cafe round the corner
Location: Situated next to river, short walk to Castle, 10 minute walk to main square. Everything within walking distance or a short ride away.
Couldn't fault the Sheraton. Ideal location facing the river and a 10 minute walk to the central square. Staff helpful, pleasant and responded promptly to any request. Bedrooms spacious and accommodated an extra bed for my granddaughter without a problem. Would happily stay here again.

Posted by , from england on 6 Jul 2016

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5 out of 5

Posted by on 18 Dec 2023

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Comment from Hotel Management

29 Dec 2023 by Sheraton Grand Krakow Team

Dear Tom Peter,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are glad to see that you enjoyed your time spend at our hotel.We hope to host you again soon.Best regards,Sheraton Grand Krakow Team

5 out of 5
hôtel très bien situé à proximité du château, et très proche de la place des Halles. l'hôtel possède des équipements modernes et pratiques, salle de sport, piscine, sauna, postes informatiques...

Posted by on 5 Nov 2023

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Comment from Hotel Management

7 Nov 2023 by Sheraton Grand Krakow Team

Dear Stephane,thank you for choosing Sheraton Grand Krakow and for taking your time to share positive impressions about your stay.We are pleased to read that your stay met your expectations. It's great to read that you appreciate our amenities, which make your stay even more enjoyable.We hope that we will have the pleasure of hosting you again soon.Best regards,Sheraton Grand Krakow Team

5 out of 5
Rauhallinen tunnelma, kiva sijainti ja hyvä sänky!

Posted by on 11 Feb 2020

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4 out of 5
Hyvä ja siisti hotelli. Helppo saapua ja kulkea kaupungille.

Posted by on 8 Dec 2019

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5 out of 5
Super gute lage und gute infrastruktur. Empfehlenswert!

Posted by on 4 Nov 2019

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5 out of 5
Es war einfach perfekt von A-Z, wirklich empfehlenswert.

Posted by on 13 Oct 2019

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Property Features

Sheraton Grand Krakow offers its guests an indoor pool, a 24-hour health club, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. A rooftop terrace, spa services, and a library are also featured at the luxury Sheraton Grand Krakow. A shuttle from the airport to the hotel (available 24 hours), a train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available. This 5-star Kraków hotel is smoke free.

  • 1 building
  • 232 guestrooms or units
  • 5 levels
  • Conference rooms
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 2004
  • Terrace on the roof
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Kraków Łobzów Station (4.1 km / 2.5 mi)
  • Property shuttles: Airport pick-up and train station pick-up
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Grand Krakow offers 232 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries. This Kraków hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.

Anima – This theme restaurant serves breakfast, lunch and dinner.

SomePlace Else Sports Bar – Overlooking the garden, this sports bar serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Roof Top Terrace – This restaurant specialises in international cuisine and only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a sauna.

  • Golfing nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Sports massage
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Sheraton Grand Krakow offers transfers from the airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PLN 185.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: PLN 100.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 37 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Barclaycard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately PLN 122 for adults and from PLN 61 for children
  • Airport shuttle fee: PLN 160 per vehicle (maximum occupancy 3)
  • Self-parking fee: PLN 120 per night (in/out privileges)
  • Pet fee: PLN 100.00 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 185.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Krakow Sheraton
  • Hotel Sheraton Krakow
  • Krakow Hotel Sheraton
  • Krakow Sheraton Hotel
  • Sheraton Hotel Krakow
  • Sheraton Grand Krakow Hotel
  • Sheraton Grand Krakow Kraków
  • Sheraton Grand Krakow Hotel Kraków

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.