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4.6 out of 5

"Excellent hotel and conveniently located. Staff were great and provided lots of information and advice. " More

By a verified traveller on Mon 25 Nov 2019

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Room, Accessible

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Vienna House by Wyndham Andel's Cracow's great location gets high marks from our customers. During your stay, you're just a quick walk from Royal Road. Free WiFi in public areas, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.

  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy a bite to eat at Restauracja Mevericks, a theme restaurant that serves Californian cuisine
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a sauna and complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Kraków Barbican and 10 minutes on foot from Main Market Square
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls

Vienna House by Wyndham Andel's Cracow ratings based on 16 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Vienna House by Wyndham Andel's Cracow

Everyone (10) Couples (2) Family (3)
5 out of 5
Excellent hotel and conveniently located. Staff were great and provided lots of information and advice.

Posted by on 25 Nov 2019

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Comment from Hotel Management

1 Dec 2019 by TP

Dear Guest, We are glad you have spent with us such a good time. Impatiently looking forward to your return visit in the future. Kind regards from the beautiful city of Kraków, Tomasz Piórkowski Regional Director Kraków & Katowice

4 out of 5

Good hotel

Good hotel, been staying here for years and a bit disappointed that they had overbooked and tried to move us to another hotel. Otherwise great location and clean well maintained hotel.

Posted by on 9 Dec 2016

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Comment from Hotel Management

23 Dec 2016 by JD

Dear Guest, Let us to thank you for choosing the andel’s by Vienna House Cracow for your stay and for sharing your experiences with us. We take all comments from our guests very seriously, negative or positive, because this is the best way how we can improve our services. We are really sorry to hear that because of our system issues we were not able to fulfill your expectation and we hope we will be able to welcome you at our hotel soon again in order to reassure you about the quality of the andel‘s by Vienna House Cracow. With kind regards, Best regards, Joanna Domańska Operations Manager

5 out of 5
Mukava ja siisti hotelli hyvällä sijainnilla juna-aseman ja vanhan kaupungin vieressä. Maistuva aamiainen.

Posted by on 26 Aug 2024

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Comment from Hotel Management

28 Aug 2024 by Hubert Cholocinski, Manager

Arvoisa vieraamme KalleKiitos paljon positiivisesta arviostanne.Hienoa kuulla, että nautitte hotellimme siisteydestä, erinomaisesta sijainnista juna-aseman ja vanhakaupungin läheisyydessä sekä maukkaasta aamiaisestamme. Meillä on ilo tarjota vieraillemme viihtyisät äänieristetyt huoneet, jotka on varustettu moderneilla mukavuuksilla, kuten LCD-TV:llä ja ilmaisella WiFi-yhteydellä. Ammattitaitoinen henkilökuntamme on aina valmiina varmistamaan, että jokainen vierailu on unohtumaton.Parhain terveisin ja pikaisin näkemisin,Hubert Cholocinski, Manager

4 out of 5

Posted by on 31 Mar 2024

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Comment from Hotel Management

22 Apr 2024 by Hubert Cholocinski, Manager

Dear Hannu,Thank you for such a great review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again soon.Best regards,Hubert Cholocinski, Manager

5 out of 5
Sauna sekä tilava ja siisti huone, jossa oli myös amme.

Posted by on 7 Jan 2020

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Comment from Hotel Management

25 Jan 2020 by TP

Dear Guest, Glad to hear from you after your visit to Vienna House Andel's Cracow! We much appreciate your highest rate and will be happy to greet you here again soon. Best regards, Tomasz Piórkowski Regional Director Kraków & Katowice

5 out of 5

Posted by on 29 Aug 2019

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Comment from Hotel Management

30 Aug 2019 by TP

Dear Guest, Thank you for your feedback and the highest rate. We look forward for your next visit. See you soon! Tomasz Piórkowski Regional Director Kraków & Katowice

4 out of 5
Aamupala erittäin hyvä ja monipuolinen. Patja oli hieman liian kova meidän makuun. Hotellin sijainti oli hyvä.

Posted by on 22 Aug 2019

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Comment from Hotel Management

30 Aug 2019 by TP

Dear Lasse, Thank you for your opinion. We look forward to your next stay. See you soon! Tomasz Piórkowski Regional Director Kraków & Katowice

5 out of 5
Erinomainen sijainti ja tasokas majoitus. Hotelli on aivan päärautatieaseman ja ison ostoskeskuksen (Galeria Krakowska) vieressä ja vanhaan kaupunkiin on parin minuutin kävelymatka alikulkukäytävän ja puiston läpi. Respassa oli hyvä palvelu. Saimme jättää matkatavarat hotelliin säilytykseen tulopäivänä, kun saavuimme jo aikaisin aamupäivällä. Matkatavaroiden säilytys oli hoidettu asianmukaisesti, eikä vain huoneessa johon pääsevät muutkin asiakkaat kuten joissakin hotelleissa. Ainoa pieni miinus palvelusta siitä, että siivoojat pihistelivät toistuvasti vessapaperin kanssa. Paperia jaettiin niukasti ja yhtenä päivänä ei ollenkaan vaikka rullasta oli jäljellä vain pohjat, jolloin jouduin pyytämään lisää soittamalla.

Posted by on 30 Jul 2019

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Comment from Hotel Management

2 Aug 2019 by AT

Dear Guest, Thank you for the review. We are glad you have enjoyed the stay with us and we look forward to your future visits. With regards, Andrzej Tenczynski Rooms Division Manager

5 out of 5
The hotel is located perfectly. Very close to the old town and other attractions. The hotel is very modern, beautiful and the staff is very friendly and helpful in all ways. Would definitly recommend this hotel.

Posted by on 15 Jul 2019

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Comment from Hotel Management

17 Jul 2019 by TP

Dear Guest, I am glad you enjoyed your stay and thank you for your highest rating. We are very happy to hear that you had positive experience, as this is what we always strive for with each of our Guests. We hope you will visit us again. With kind regards, Tomasz Piórkowski Regional Director Kraków & Katowice

5 out of 5
Loistava sijaint ja todella paljon valikoimaa aamupallalla. Huoneet siistejä ja tilavia

Posted by on 11 Jul 2019

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Comment from Hotel Management

17 Jul 2019 by TP

Dear Guest, Glad to hear from you after your visit to Vienna House Andel's Cracow! We much appreciate your highest rate and will be happy to greet you here again soon. Best regards, Tomasz Piórkowski Regional Director Kraków & Katowice

About the Vienna House Andel's Cracow

Location Ul. Pawia 3, Kraków, Lesser Poland 31-154

Property Features

Vienna House by Wyndham Andel's Cracow offers its guests a sauna, a fitness centre, and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business centre, 6 meeting rooms, and limo/town car service are available. Event space at this hotel measures 4736 square feet (440 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the business-friendly Vienna House by Wyndham Andel's Cracow. An area shuttle within 100 metres and an airport shuttle (available 24 hours) are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Kraków hotel is smoke free.

  • 159 guestrooms or units
  • 5 levels
  • Conference rooms
  • 4736 sq ft of conference space
  • 440 sq. m of conference space
  • Deli
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Kraków Główny Station (1.9 km / 1.2 mi)
  • Property shuttles: Airport shuttle and area shuttle within 100 metres available for a surcharge
  • Parking: Self parking available for a surcharge

Room Amenities

Vienna House by Wyndham Andel's Cracow offers 159 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with satellite channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers. This Kraków hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Films for purchase
  • Luxury bedding
  • Shower
  • Cots (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

Restauracja Mevericks – This theme restaurant specialises in Californian cuisine and serves breakfast and dinner.

Bar Smok – On-site bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna, a fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Free bicycles on site
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Braille or raised signage
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 16

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Vienna House by Wyndham Andel's Cracow offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PLN 250 per day.
  • Cots (infant beds) are available for PLN 250 per day.

Pet Policy

  • Pets: PLN 90 per accommodation, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

This property uses wind energy, plus eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses wind energy, plus eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • One child stays free
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Security system
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 7
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Renewable energy source - wind

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 80 for adults and from PLN 80 for children
  • Airport shuttle fee: PLN 150 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: PLN 120 per day
  • Pet fee: PLN 90 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: PLN 250 per day
  • Rollaway bed fee: PLN 250 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Vienna House Andel's Cracow Krakow
  • andel's Vienna House Cracow Hotel Krakow
  • andel's Vienna House Cracow Hotel
  • andel's Vienna House Cracow Krakow
  • andel's Vienna House Cracow
  • andel's by Vienna House Cracow
  • Vienna House Andel's Cracow Hotel Krakow
  • Vienna House Andel's Cracow Hotel
  • Vienna House Andel’s Cracow

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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