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Mercure Kuala Lumpur Shaw Parade

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Kuala Lumpur Shaw Parade

Outdoor pool
In-room safe, desk, iron/ironing board, free cots/infant beds
Bar (on property)
Front of property
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available

Explore the area

Map
No. 152, Jalan Changkat Thambi Dollah, Kuala Lumpur, Selangor, 55100
  • Berjaya Times Square
    7 min walk
  • Sungei Wang Plaza
    7 min walk
  • Lot 10 Shopping Centre
    10 min walk
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    45 min drive

Room options

View all photos for Privilege, Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Privilege, Room, 1 Queen Bed

  • 26.4 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds | In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 2 Single Beds

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Classic Room, 1 Queen Bed

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed (Privilege Luxe)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 Queen Bed (Privilege Luxe)

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds (Classic)

In-room safe, desk, iron/ironing board, free cots/infant beds

Superior Room, 2 Single Beds (Classic)

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed (Classic)

In-room safe, desk, iron/ironing board, free cots/infant beds

Superior Room, 1 Queen Bed (Classic)

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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for 1 night
includes taxes & fees
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About this property

Mercure Kuala Lumpur Shaw Parade

Central hotel connected to a shopping centre in Kuala Lumpur with a fitness centre
An outdoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a poolside bar, a coffee shop/cafe and self parking. Change of towels is available on request
Mercure Kuala Lumpur Shaw Parade offers 213 air-conditioned accommodations with a safe and complimentary slippers. 45-inch LED televisions come with satellite channels. Bathrooms include bidets, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Mercure Kuala Lumpur Shaw Parade. During your stay, you'll be connected to a shopping centre and just a quick walk from Berjaya Times Square. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at Chorak
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Within a 15-minute walk of Berjaya Times Square and Pavilion Kuala Lumpur
Mercure Kuala Lumpur Shaw Parade offers its guests a kids' pool, an outdoor pool, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the pool bar. Public spaces have free WiFi.

A business centre and meeting rooms are available. The business-friendly Mercure Kuala Lumpur Shaw Parade also features a terrace, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Kuala Lumpur hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:30 AM.
Chorak – This restaurant specialises in international cuisine and only serves breakfast.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MYR 10 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: MYR 63 per person
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Chorak

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 45-inch LED TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 130.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MYR 63 per person
  • Self-parking fee: MYR 10.00 per night
  • Rollaway bed fee: MYR 130.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mercure Kuala Lumpur Shaw Parade Hotel
Mercure Shaw Parade Hotel
Mercure Shaw Parade
Mercure Kuala Lumpur Shaw Parade (opening January 2017)
Mercure Kuala Lumpur Shaw Parade Hotel
Mercure Kuala Lumpur Shaw Parade Kuala Lumpur
Mercure Kuala Lumpur Shaw Parade Hotel Kuala Lumpur

Mercure Kuala Lumpur Shaw Parade Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 414 out of 820 reviews" "
Rating 8 - Good. 323 out of 820 reviews" "
Rating 6 - Okay. 69 out of 820 reviews" "
Rating 4 - Poor. 8 out of 820 reviews" "
Rating 2 - Terrible. 6 out of 820 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Worn out rooms, faulty amenities. Average stay.
Being part of the Accor group and also the Mercure brand, we had expected the same standards from this hotel. However, we were very disappointed during our stay. Check-in was slow and the staff was constantly on the computer without telling us what they were doing. We had spent almost close to 30 mins checking in. The room was a letdown. Upon going into my room after check-in, the minibar drawer still has trash and opened packets of sugar and coffee, and I had to call housekeeping again to clean up. I had even caught a roach in the evening after I came back from my dinner. The down light and the light on the toilet mirror was faulty, making the toilet so dimly litted. There are also cracks on the walls and dirt on the carpet, even after housekeeping was done. Overall, the room looks and feels dirty even after cleaning. Perhaps a refurbishment will do them good. This is definitely not what I expect from a 4-star hotel and also from a renowned hotel group. I will definitely reconsider going back to this hotel when I'm back in KL in the future.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aceess to the main attractions
Stayed 8 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did pay for tourist tax but didn’t rec the receipt fm the staff when we check in
Stayed 2 nights in Aug 2024

8/10 Good

Farzana

Liked: Cleanliness, staff & service, property conditions & facilities
Very hard to get taxi around
Stayed 3 nights in Aug 2024

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for a 4 stars Hotel. Room is quite big with sofa and area to put luggage. Toilet is big also with seperate bathroom and big vanity top. The room fridge has some stain inside. Swimming pool has a nice view of the City. Staffs were friendly and able to understand English. Surrounding area has many food option and short walking distance to Berjaya Time Square and Lalaport, a new and big shopping mall. Just have to be careful when crossing the road to Bejaya Time Square.
Stayed 1 night in Aug 2024

10/10 Excellent

Aloysius

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2024

10/10 Excellent

Bandana, auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great. Nice clean and service very good
Stayed 2 nights in Jul 2024

10/10 Excellent

Piotrek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Katharina

Liked: Cleanliness, staff & service
Pleasant enough stay for 4 nights. However some things that made the stay not enjoyable, completely filthy under the bed, I’m talking crayons, plastic and all sorts. Did not feel safe standing outside all the time for a cigarette. On the last night there was a ‘party’ with a huge obnoxious group. Meant I could not enjoy the skyline one last time, have a drink at the bar, or smoke as they surrounded me, all drunk and uncomfortably close. Also the air con in the room is hard to regulate, either too hot or too cold. I will say that all the staff were fantastic and very helpful during my stay, so 5 stars to them! Easy enough to jump in a grab to get to main tourist attractions.
Stayed 4 nights in May 2024

10/10 Excellent

stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel. In a downtown area with some nice places to eat local food at cheap prices / the hotel. Has an odd traffic situation around it and can be hard to get to some days via grab / rooms are very nice and well appointed with nice shower gel / breakfast was good not sure about peas for breakfast but other wise 3/5 for that.
Stayed 3 nights in May 2024

10/10 Excellent

RAMDIAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was allowed to check in earlier than 3 pm. Very helpful & friendly staff.
Stayed 7 nights in May 2024

10/10 Excellent

RYOSUKE

Liked: Cleanliness, staff & service, property conditions & facilities
Very near to the center of KL
Stayed 2 nights in May 2024

6/10 Okay

Lloyd

Travelled with group
Liked: Cleanliness
Upon arrival it was pouring with rain, the hotel blocks their entrance with a no parking sign, so guests get drenched getting out of the taxi and fetching their suitcases from the boot of the car. No one offers to help make light work of the situation either. The rain fall off from the overhang of course drenches one even further before getting inside. So not a good start to any check-in. The rooms are not well sound proofed either, you can hear people coming and going from their rooms, talking, and cleaners outside working. I have travelled for over 24 years globally, there are better choices out there. So, would I stay again, sadly no. Overall the staff though are very friendly, polite and try hard.
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent, staff were friendly & the view from the elevator lobby on the top floor was absolutely spectacular. Would definitely use this hotel again in the future.
Stayed 8 nights in Apr 2024

8/10 Good

Raymond, Pasadena

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Berjaya Times Square mall made it convient for food and shopping. Great deals in this mall. Also it is huge.
Stayed 1 night in Mar 2024

10/10 Excellent

Mehfooz Ali

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Hotel Shaw Parade
Good location to stay and value for money. Breakfast selection could have been better.
Stayed 1 night in Mar 2024

10/10 Excellent

Sahar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff we always stay there since this hotel opens
Stayed 5 nights in Jan 2024

10/10 Excellent

HALIM

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Mercure Kuala Lumpur , and I must say it was an absolutely delightful experience from start to finish . thanks to all staff .
Stayed 5 nights in Jan 2024

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Hafiz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Yik Kuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Starbucks outlet at the lobby is nice !
Stayed 2 nights in Dec 2023

8/10 Good

CHOP CHANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy accessible to Lalaport, Berjaya Time Square and many local eateries around the Hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Betty san san

Stayed 5 nights in Oct 2023