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Pullman Kuala Lumpur City Centre Hotel & Residences

5.0 star property

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Photo gallery for Pullman Kuala Lumpur City Centre Hotel & Residences

Interior
Outdoor pool, pool loungers
Apartment, 3 Bedrooms (2 King beds and 2 Single beds) | Private kitchen | Coffee/tea maker, eco-friendly cleaning products
Prestige Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking included

Explore the area

Map
No. 4 Jalan Conlay, Kuala Lumpur, 50450
  • Pavilion Kuala Lumpur
    ‪5 min walk‬
  • KLCC Park
    ‪11 min walk‬
  • Petronas Twin Towers
    ‪15 min walk‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪46 min drive‬

Room options

View all photos for Club Room, 2 Single Beds, Club lounge access

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds, Club lounge access

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Prestige Room, 1 King Bed

Prestige Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Prestige Room, 1 King Bed

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Club lounge access

Club Suite, 1 King Bed, Club lounge access | Hypo-allergenic bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed, Club lounge access

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 3 Bedrooms (2 King beds and 2 Single beds)

Apartment, 3 Bedrooms (2 King beds and 2 Single beds) | Hypo-allergenic bedding, minibar, in-room safe, desk

Apartment, 3 Bedrooms (2 King beds and 2 Single beds)

  • 201 sq m
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Premium Apartment, 1 Bedroom (1 King Bed)

Premium Apartment, 1 Bedroom (1 King Bed) | Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Apartment, 1 Bedroom (1 King Bed)

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Club lounge access

Executive Suite, 1 King Bed, Club lounge access | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Club lounge access

  • 108 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Regency Suite, 1 King Bed, Club Lounge Access

Regency Suite, 1 King Bed, Club Lounge Access | Hypo-allergenic bedding, minibar, in-room safe, desk

Regency Suite, 1 King Bed, Club Lounge Access

  • Sleeps 3
  • 1 King Bed

View all photos for Governor Suite Club Lounge Access, 1 King Size Bed

Governor Suite Club Lounge Access, 1 King Size Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Governor Suite Club Lounge Access, 1 King Size Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 2 Single Beds

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, 1 Bedroom (1 King bed and 1 Bunk bed)

Family Apartment, 1 Bedroom (1 King bed and 1 Bunk bed) | Hypo-allergenic bedding, minibar, in-room safe, desk

Family Apartment, 1 Bedroom (1 King bed and 1 Bunk bed)

  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 1 King Bed, Club lounge access

Club Room, 1 King Bed, Club lounge access | Hypo-allergenic bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Club lounge access

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Penthouse, 1 King Bed, Club lounge access

Club Penthouse, 1 King Bed, Club lounge access | Hypo-allergenic bedding, minibar, in-room safe, desk

Club Penthouse, 1 King Bed, Club lounge access

  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms (1 King bed and 2 Single beds)

Apartment, 2 Bedrooms (1 King bed and 2 Single beds) | Hypo-allergenic bedding, minibar, in-room safe, desk

Apartment, 2 Bedrooms (1 King bed and 2 Single beds)

  • 97 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Apartment, 1 Bedroom (1 King bed)

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Apartment, 1 Bedroom (1 King bed)

  • 59 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Pullman Kuala Lumpur City Centre Hotel & Residences

Luxury hotel with 4 restaurants and full-service spa
This hotel features 4 restaurants, a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking and a free shopping centre shuttle are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar. Housekeeping is available on request.
Pullman Kuala Lumpur City Centre Hotel & Residences offers 607 air-conditioned accommodations with minibars and a safe. 32-inch LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Vibes Spa has massage/treatment rooms. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Pullman Kuala Lumpur City Centre Hotel & Residences. During your stay, you're just a quick walk from Pavilion Kuala Lumpur. Features include free WiFi in public areas, free self-parking and a free shopping centre shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine at Sedap, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to aromatherapy, facials or body scrubs at Vibes Spa
  • Services include supervised childcare, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a sauna and bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Steps from Pavilion Kuala Lumpur and 11 minutes on foot from KLCC Park
  • Free shopping centre shuttle service
Pullman Kuala Lumpur City Centre Hotel & Residences offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and meeting rooms are available. A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury Pullman Kuala Lumpur City Centre Hotel & Residences. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Sedap – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Red – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
Enju – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open selected days.
Blu Bar – On-site bar. Open daily.
Terrace Poolside Grill – On-site bar. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site
  • Valet parking on site (MYR 30 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 91.80 for adults and MYR 45.90 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar

Restaurants on site

  • Blu Bar
  • Enju
  • Red
  • Sedap
  • Terrace Poolside Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pullman Kuala Lumpur City Centre Hotel & Residences

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 91.80 for adults and from MYR 45.90 for children
  • Airport shuttle fee: MYR 300 per vehicle (one way)
  • Valet parking fee: MYR 30 per day
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Prince Kuala Lumpur
Kuala Lumpur Hotel Prince
Kuala Lumpur Prince
Kuala Lumpur Prince Hotel
Prince Hotel
Prince Hotel Kuala Lumpur
Prince Kuala Lumpur
Prince Kuala Lumpur Hotel
Pullman Kuala Lumpur City Centre Hotel
Pullman Kuala Lumpur City Centre
Pullman Kuala Lumpur City Centre Hotel Residences
Pullman Kuala Lumpur City Centre Hotel & Residences Hotel
Pullman Kuala Lumpur City Centre Hotel & Residences Kuala Lumpur

Pullman Kuala Lumpur City Centre Hotel & Residences Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 487 out of 1003 reviews
Rating 8 - Good. 333 out of 1003 reviews
Rating 6 - Okay. 101 out of 1003 reviews
Rating 4 - Poor. 58 out of 1003 reviews
Rating 2 - Terrible. 24 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

WIDI HERMAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Matt., Campbellfield

We arrived at hotel, no one attended to help with our luggage, we carried them in up to check in, only one staff serving and there are 2 other persons waiting in line to check in, second staff finally arrived to check us in. There were no bottled water and no bath gowns. When I called for some water, I was told there is filtered water in the room which had almost white colour water running from it and faucet was ready to come off the bench. I had to take medication so I needed water quickly, after 15 minutes I called again still no water, went to lobby asking for water, still had to wait another 10 minutes before we got some water. I travel a lot and I must say this has been an unpleasant experience for us.
Stayed 4 nights in Dec 2024

10/10 Excellent

Muhammad

Travelled with family
Liked: Amenities
Great facilities. Food at breakfast an be warmed up a little bit. Quiet and near the shopping mall.
Stayed 3 nights in Dec 2024

6/10 Okay

Richard

Stayed 5 nights in Nov 2024

6/10 Okay

Mun Fatt David

Liked: Cleanliness, property conditions & facilities
Overall the property is clean. There are two things about the property. First it is the food. Some of the dishes offered for breakfast are salty. Lastly I am surprised that the property does not return the customer the security deposit slip upon check out. The deposit is meant to offset any expenses incurred during the stay. As I am cleared by the counter staff at check out, there should not be any charge to the customer and the deposit slip has to be returned. This is how other hotels are doing upon check out.
Stayed 3 nights in Dec 2024

10/10 Excellent

Russul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location close to everything with good service and facilities
Stayed 10 nights in Nov 2024

10/10 Excellent

David

Stayed 2 nights in Nov 2024

4/10 Poor

Nicholas

Disliked: Staff & service, property conditions & facilities, room comfort
Room had a very heavy perfume smell the moment you open the room door. Told receptionist about it and asked for them to get rid of smell but it didn’t happen. On two occasions , whole reception was left unattended with no one at the desk at all
Stayed 3 nights in Nov 2024

8/10 Good

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except check in and check out very slow. Only one person attending.
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Guillermo

Travelled with family, Business traveller
.
Stayed 3 nights in Oct 2024

6/10 Okay

Famiza

Travelled with family
Disliked: Staff & service, property conditions & facilities
The property is situated in a great location, but the two-bedroom apartment definitely needs some updating. I noticed a strong smell of smoke in my room, despite requesting a non-smoking option. A word of caution: double-check your room charges at checkout. The staff charged me for an additional night, even though I had already paid for my entire stay in advance. The reception team seemed unaware of this charge and couldn't resolve the issue. I was running late for my flight, but they insisted I wait for their finance team to address the extra charges. Overall, this left me with a less-than-positive impression of the hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Zubaidah, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience and easy assessable to shopping and eatery
Stayed 3 nights in Sep 2024

8/10 Good

Lian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is great. The only issue is that the detergent used for hallway carpet smells very strong and unpleasant.
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Eamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for five nights. Good hotel, great service. But they are renovating some rooms and it can be noisey up to 530pm.
Stayed 5 nights in Sep 2024

10/10 Excellent

Te

Liked: Cleanliness, staff & service, property conditions & facilities
Best concierge service with Sheriff. Extremely helpful and honest. Always available and smiles. It makes a big difference.
Stayed 1 night in Sep 2024

8/10 Good

Fahed

Travelled with family
Liked: Cleanliness, staff & service
Central location
Central location , very good service and restaurants . however , it is outdated
Stayed 2 nights in Sep 2024

4/10 Poor

Beena

Stayed 3 nights in Aug 2024

10/10 Excellent

Te

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and dining options. Great shopping opportunities.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sitti Nurliza, Kota Bharu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, cleaness hotel, good staff, in room dining very good
Stayed 2 nights in Aug 2024