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The Robertson Kuala Lumpur

3.5 star property

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Photo gallery for The Robertson Kuala Lumpur

Outdoor pool, open 9:00 AM to 5:00 PM, pool umbrellas, pool loungers
Premier Suite, 1 Queen Bed, Non Smoking | Individually decorated, individually furnished, blackout curtains
Premier Suite, 1 Queen Bed, Non Smoking | Living area | 42-inch flat-screen TV with cable channels, TV
Interior
Executive Suite, Multiple Beds, Non Smoking | Living area | 42-inch flat-screen TV with cable channels, TV

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking included
  • Pool
  • Washer
  • Outdoor space
  • Gym
  • Air conditioning

Explore the area

Map
No 2, Jalan Robertson, Kuala Lumpur, Federal Territory of Kuala Lumpur, 50150
  • Petaling Street
    ‪12 min walk‬
  • Pavilion Kuala Lumpur
    ‪16 min walk‬
  • Petronas Twin Towers
    ‪4 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪54 min drive‬

Room options

View all photos for Premier Suite, 1 Queen Bed, Non Smoking

Premier Suite, 1 Queen Bed, Non Smoking | Living area | 42-inch flat-screen TV with cable channels, TV

Premier Suite, 1 Queen Bed, Non Smoking

  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Bedrooms, Non Smoking

Deluxe Suite, 2 Bedrooms, Non Smoking | Living area | 42-inch flat-screen TV with cable channels, TV

Deluxe Suite, 2 Bedrooms, Non Smoking

  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Royal Suite, 3 Bedrooms, Non Smoking

Royal Suite, 3 Bedrooms, Non Smoking | Individually decorated, individually furnished, blackout curtains

Royal Suite, 3 Bedrooms, Non Smoking

  • 70 sq m
  • 3 bedrooms
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Executive Suite, Multiple Beds, Non Smoking

Executive Suite, Multiple Beds, Non Smoking | Living area | 42-inch flat-screen TV with cable channels, TV

Executive Suite, Multiple Beds, Non Smoking

  • 70 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier Suite, 2 Queen Beds, Non Smoking

Premier Suite, 2 Queen Beds, Non Smoking | Living area | 42-inch flat-screen TV with cable channels, TV

Premier Suite, 2 Queen Beds, Non Smoking

  • 60 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Robertson Kuala Lumpur

Family-friendly aparthotel connected to a shopping centre in Kuala Lumpur with free parking
Along with an outdoor pool, this aparthotel has a restaurant and a fitness centre. Self parking is free. Additionally, a sauna, a rooftop terrace and a coffee shop/cafe are on-site. Each apartment provides a flat-screen TV with cable channels, plus a kitchenette with a fridge, a stovetop and a microwave. Guests can appreciate conveniences, such as a washing machine and a dining area, and other amenities include free WiFi and a sitting area.
The Robertson Kuala Lumpur offers 90 air-conditioned accommodations with complimentary slippers and a hairdryer. This individually decorated and furnished accommodation has separate sitting areas. Accommodation at this 3.5-star aparthotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. 42-inch flat-screen televisions come with cable channels. Additionally, rooms include an iron/ironing board and blackout curtains.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at The Robertson Kuala Lumpur, you're connected to a shopping centre and just a quick walk from Jalan Alor. You'll find features such as free self-parking, plus an outdoor pool and a restaurant. Built in 2018, this comfortable aparthotel has 90 apartments over 46 floors. Each apartment includes amenities such as free WiFi and a kitchenette.
  • Each apartment offers a kitchenette, a washing machine and a dining area
  • Free WiFi
  • Free self-parking
  • Dining options include a coffee shop and a restaurant
  • Take a swim in the outdoor pool
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • 12 minutes by foot from Petaling Street and a 3-minute drive from Merdeka Square
  • Airport shuttle service available for a fee
Along with a restaurant, there's a coffee shop/cafe on site. The Robertson Kuala Lumpur offers its guests a kids' pool, an outdoor pool, a sauna, and a fitness centre. A rooftop terrace, a vending machine, and multilingual staff are also featured at the family-friendly The Robertson Kuala Lumpur. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Kuala Lumpur aparthotel.

The Robertson Kuala Lumpur has a restaurant on site.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, Malay

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers
  • Pool umbrellas
  • Sauna
  • Steam room

Internet

  • Available in the apartment: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured self parking on site

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Playground

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Paper towels

Dining

  • A coffee shop/cafe
  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV with cable channels

Outdoor areas

  • Garden
  • Outdoor furniture
  • Rooftop terrace

Laundry

  • Laundry detergent
  • Washing machine

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Vending machine

Location highlights

  • Connected to a shopping centre
  • In a shopping district
  • In the city centre
  • Near a hospital
  • Near a train station

Things to do

  • Children's pool
  • Gym
  • Shopping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 46 floors
  • 90 units
  • Built in 2018
  • Garden
  • Gated community
  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 2:00 AM
The check-in location differs from the property location; go to: [The Robertson Residence South Tower’s lobby]
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at The Robertson Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: MYR 150 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property is professionally cleaned
The front desk at this property is open daily from 8:00 AM - 2:00 AM.
The check-in location differs from the property location. To check in, guests will need to go to The Robertson Residence South Tower’s lobby
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 5:00 PM
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Robertson Kuala Lumpur Apartment
Robertson Kuala Lumpur
The Robertson Kuala Lumpur Aparthotel
The Robertson Kuala Lumpur Kuala Lumpur
The Robertson Kuala Lumpur Aparthotel Kuala Lumpur

The Robertson Kuala Lumpur Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 21 out of 63 reviews
Rating 8 - Good. 15 out of 63 reviews
Rating 6 - Okay. 11 out of 63 reviews
Rating 4 - Poor. 6 out of 63 reviews
Rating 2 - Terrible. 10 out of 63 reviews

6.6/10

Cleanliness

10/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Adam Hamza

Disliked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Teng Teck

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

No flexibility for early check-in. They seem to only let everyone check-in at 3pm so a queue of people waiting. Suddenly at 3pm all rooms are ready.
Stayed 3 nights in Jul 2024

2/10 Terrible

Gulraj, Jonesboro

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

WISSAM

Stayed 1 night in Dec 2023

8/10 Good

Alaeldin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything is perfect. Beds sheets could be cleaned better.
Stayed 4 nights in Nov 2023

4/10 Poor

Sabrina

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
My dad who’s fairly fit, sat down on a chair in the apartment and it gave way, hurting his back. We checked the other chairs and turns out a lot of the screws were loose. The shower pipe was also leaking. Otherwise, it would have been a good stay.
Stayed 3 nights in Sep 2023

8/10 Good

Lily

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Stay was good with good view during my stay. Overall good vibes.
Stayed 3 nights in Nov 2023

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness
Unsatisfactory Stay
The Robertson, KL is disappointing place to stay in. 1) Hygiene - Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere. 2) Amenities/Houskeeping - Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed. 3) Air-con - Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c. 4) Customer Service - Service was slow in reply and not helpful.
Stayed 3 nights in Oct 2023

2/10 Terrible

Bashir

Disliked: Cleanliness, amenities, property conditions & facilities
Save yourself the headache and money and book elsewhere. Where do I start… Firstly there was no bathroom towels, the sofas smelled and was covered by a sheet. The floor hasn’t been mopped. Bathroom smelled like urine, which wasn’t a pleasant smell. I spoke to a few of the other guests and they mentioned the same issues. I asked the front reception for a refund and was informed me that I needed to contact customer service. So I asked to change rooms and the same issue.
Stayed 3 nights in Sep 2023

6/10 Okay

le

Travelled with group
Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.
Stayed 6 nights in Sep 2023

4/10 Poor

le

Travelled with group
Liked: Amenities
Disliked: Cleanliness
The room has beautiful views, rooms set up good. Cleanness is very poor. There are so much of very tiny(smaller than poppy seeds)found claw around the drainage area in the bathroom , every where and on dinner table. Front desk service is good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rob

Travelled with group
OK
Stayed 2 nights in Sep 2023

8/10 Good

GILLIAN

Travelled with family
Stayed 13 nights in Aug 2023

6/10 Okay

ken

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Bed was filled with hair n sofa was half broken But room was big n relatively clean for the price
Stayed 2 nights in Aug 2023

2/10 Terrible

Ezarat

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Hygiene is appalling. No pillow casing. Toilet smelt like the sewers. Power source have exposed wires. Very unsafe for children. Aircon not working properly. Management unhelpful to resolve issue.
Stayed 6 nights in Aug 2023

6/10 Okay

Eugene

Travelled with family
Liked: Cleanliness, room comfort
ITS OKAY
We arrived for check in at 245pm, we were told our room wasnt ready until about 4pm. We told the cleaners its ok as we are going out all night. We arrived back into our apartment at 10pm and bathroom towels were missing and it took 1 hr to get towels. A limit of 1 towel per person for shower, gym and swim. No extra towels are handed out they will only exchange 1 for 1. So i doubt people will wait 1 hour to swap towels so u can figure out the hygiene level when it comes to that. But i used a floor towel for gym n lucky i had washing powder so i just did my own washing. Hot water is limited so if u shower at peak times youll freeze. A lil misleading as its a serviced apartment but only if u stay more then 4 nights as we were told. For the price of $50 aud per night its bearable but i wouldnt pay more then that. Would i come back? Yes i would coz u can sort those nitty gritty problems urself. Just bring ur own towels security is good, and gym pool is very clean. Rooms are clean just customer service and communication is very poor.
Stayed 3 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Wonderful staff Nice area Great hot water Good wifi
Stayed 28 nights in May 2023

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, property conditions & facilities
People are very rude I stayed 10 days place is very filthy and old furniture never again
Stayed 10 nights in Jun 2023

10/10 Excellent

Celia

Liked: Cleanliness, amenities
Stayed 4 nights in May 2023

2/10 Terrible

anupbhai

Stayed 7 nights in May 2023

10/10 Excellent

Syima

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean, reception give fast response to our query..
Stayed 1 night in Apr 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The flat was comfortable and cosy. Easy to relay messages through whatsapp. Price is reasonable.
Stayed 3 nights in Mar 2023

10/10 Excellent

Kah

Business traveller
Liked: Cleanliness, room comfort
Reasonable price for the location free parking
Great
Stayed 2 nights in Mar 2023