2/10 Terrible
Kurt
Travelled with family
28 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this "resort" 0 stars, I would. For $150 a night, I expected at least basic cleanliness and functionality, but it fell far below even the lowest standards. The room was disgusting, with a missing toilet paper holder and floors and shower that appeared to have gone years without proper cleaning or mopping. I highly doubt the room was disinfected between guests. Bugs were everywhere, which might be expected in the area, but the lack of proper door sealing made it worse. Dead ants blew in under the door daily, and the bathroom was infested with large spiders. The resort offered only two free water bottles on the first night of the stay—after that, guests must purchase their drinks. The food was overpriced and inedible, with fish falsely advertised as mahi-mahi that turned out to be overcooked and unrecognizable. Drinks were watered down; I watched a bartender pour six ounces of alcohol into my drink, yet it had no effect, and I’m not even a regular drinker. The location was equally inconvenient. Without a rental car, there were no nearby restaurants within walking distance, and the nearest decent hotel was $500 a night. I was stuck for two extra days over Christmas while arranging transportation to leave. Though the staff offered a room upgrade for the inconvenience, I couldn’t trust that any room would be cleaner than the one I already had. To top it off, they refused to refund me for the days I left early. This was the worst hotel experience I’ve EVER had
Kurt
Stayed 7 nights in Dec 2024