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Hotel Los Lagos Spa & Resort

3.5 star property
VIP Access

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Photo gallery for Hotel Los Lagos Spa & Resort

Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Villa, 2 Bedrooms, Mountain View | Private kitchenette
Exterior
Garden
Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool

Explore the area

Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007
  • Los Lagos Hot Springs
    ‪2 min walk‬
  • Baldi Hot Springs
    ‪12 min walk‬
  • Arenal Volcano
    ‪16 min drive‬
  • La Fortuna (FON-Arenal)
    ‪10 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, Mountain View

Superior Room, Mountain View | In-room safe, free WiFi, bed sheets

Superior Room, Mountain View

  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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The price is €330
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About this property

Hotel Los Lagos Spa & Resort

Family-friendly hotel with 11 outdoor pools and full-service spa
This smoke-free hotel features 11 outdoor pools, a full-service spa and an indoor pool. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a nightclub and a bar/lounge. Housekeeping is available on request.
Hotel Los Lagos Spa & Resort offers 96 air-conditioned accommodations with a safe and a hairdryer. Plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

11 outdoor swimming pools are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide and Access to hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.
Our customers tell us that they can't get enough of the free breakfast at Hotel Los Lagos Spa & Resort. During your stay, you're just a quick walk from Los Lagos Hot Springs. Free WiFi in public areas, free self-parking and 11 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Enjoy international cuisine while dining at Las Palmas
  • Splash around at the waterslide or swim in the indoor and 11 outdoor pools
  • Indulge with hot stone massages, body wraps or manicures and pedicures at Fangus
  • Amenities include a front desk safe, a business centre and 2 meeting rooms
  • On-site recreation includes hot springs, horse riding/rentals and hiking/biking trails
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Just a 1-minute drive from Baldi Hot Springs and 7 minutes from Arenal Volcano National Park
  • Airport and local-area shuttle service available for a fee
As a guest of Hotel Los Lagos Spa & Resort, you'll find a full-service spa, hot springs, and 11 outdoor swimming pools. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. An indoor pool, a children's pool, and a nightclub are also featured at the family-friendly Hotel Los Lagos Spa & Resort. A round-trip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

This 3.5-star La Fortuna hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 9:30 AM.
Las Palmas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No lift
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 6:00 AM - 10 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 909 out of 1123 reviews
Rating 8 - Good. 151 out of 1123 reviews
Rating 6 - Okay. 33 out of 1123 reviews
Rating 4 - Poor. 19 out of 1123 reviews
Rating 2 - Terrible. 11 out of 1123 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property!! My young adult kids and I enjoyed the variety of pools and waterslide. Quick taxi ride from town. Overall great place to stay and would stay there again.
Stayed 2 nights in Jan 2025

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service
Good not great. Could use a facelift.
Nice grounds and pools. Large rooms but somewhat stark. All tile floors. Smelled like cleaning products. Cabinets were rickety. Seems like built in the 70s and never upgraded. Could hear people easily in adjacent rooms and our neighbors below complained to us that we sounded like construction workers through their ceiling. Restaurant was reasonable with good food.
Stayed 2 nights in Jan 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
This is wonderful!!
Stayed 3 nights in Jan 2025

8/10 Good

Ramil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean. The natural spring water does not taste salty at all, which is weird and suspicious. There are two areas with views. I wish they had some trails at the lake area
Stayed 1 night in Dec 2024

10/10 Excellent

dlovan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids had a blast. Beautiful view of the Arenal volcano, the pools are amazing.
Stayed 2 nights in Dec 2024

10/10 Excellent

Vadym

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with Arenal views. Room was large and well equipped, with daily cleaning. Facilities are amazing and well worth the price. I would come back to this resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jose Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place!
Stayed 2 nights in Oct 2024

6/10 Okay

Jake

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and great service. Did not receive any vip perks mentioned
Stayed 3 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many pools to choose from! And the swim up bar was very nice
Stayed 2 nights in Dec 2024

4/10 Poor

Murali

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Can hear the people next door loud and clear, phone didn’t work. I had to spend $10 on international call to call front desk multiple times. The rooms are very far from pools so there is a shuttle provided. With phone not working, it was challenging to get shuttle. Our key cards didn’t work either and we spent time waiting to get that fixed.
Stayed 1 night in Dec 2024

4/10 Poor

Scott

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We liked the waterways and the natural springs. The hotel is what it is with regard to the design and layout. It's fairly outdated and inconvenient to have to wait for shuttles to pick you up and drop you off at various areas of interest across the property. The level of service and cleanliness is not adequate though. Only stayed there for one night but that was long enough to experience long delays when it comes to shuttle service and for the washrooms to stop working completely. My family wanted to use the washrooms when leaving the pool/springs area and the washrooms in multiple locations had the water turned off. You can only imagine what the toilets looked like with people unable to flush for hours. And when I brought this up, they were aware of the problem but no solution was given. The staff themselves seem nice with warm smiles but a note to management. Please give the employees the tools they need to make the customers stay more comfortable. For instance many times we asked for a slight alteration to how the eggs were prepared, or if we wanted a specific item with room service, we were politely told it was not possible. If travelling on the cheap and your expectations are very low I would say you may not notice these shortcomings but if you value, well value... Stay somewhere else.
Stayed 1 night in Dec 2024

8/10 Good

Lawrence

Stayed 2 nights in Dec 2024

10/10 Excellent

Rasheed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. We love this place and have been multiple times. We will definitely come back over and over again. Honorable shoutout to Johan for squeezing us with the last minute booking at the Christmas Dinner Service!
Stayed 1 night in Dec 2024

10/10 Excellent

Eileen

Stayed 2 nights in Nov 2024

10/10 Excellent

Jekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Alexys Rae

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, it is a large resort with beautiful grounds. But the rooms were VERY dated and in our opinion gross. Our room was musty smelling, unwelcoming and uncomfortable. We checked out a day early and ended up booking an extra day at the resort we had planned to go to second. The breakfast was decent for being included, lunch/dinner restaurant was not good at all for the price. The bar food was great and the service there was wonderful. I booked this resort with lower expectations as I was booking “budget” as we had lots of excursions planned during the day and really wanted this to just sleep. We dreaded coming back here after our long day of excursions and in the future would pay more to stay at a place with rooms that didn’t smell, were comfortable and clean. When we checked out the receptionist said “you are checking out a day early” and my husband said “yes, we are unhappy. The room was gross and smelled” and he just replied “okay”. La Fortuna was a great and wonderful experience but we would definitely stay elsewhere next time!
Stayed 5 nights in Dec 2024

10/10 Excellent

pooja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at this property. It's maintained perfectly and the views are gorgeous from the rooms. The breakfast was such a treat everyday. The hotsprings were a cherry on the top. We loved every bit of it.
Stayed 3 nights in Dec 2024

4/10 Poor

frannie

Travelled with family and small children
Liked: Cleanliness
Adjoining rooms have horrible insulation. You can hear every conversation in the room next door. This property also needs a laundromat.
Stayed 5 nights in Dec 2024

10/10 Excellent

Kelsie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Los Lagos. The location wasn’t too far away from town and other activities. The pools were the highlight of our trip. The staff were friendly and helpful. We would stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Randy

Stayed 1 night in Dec 2024

10/10 Excellent

Randy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a wonderful resort with so much to do throughout the day, it's also great for kids.
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Yugandhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very nice place place great breakfast
Stayed 2 nights in Dec 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice resort, friendly/helpful staff, nice pools. My room was a good size with minimal furniture (could have used a chair). The property is very large and spread out. There is a shuttle that gets u to/from room. Know that this resort is a bit out of town, but fortunately Uber is super reasonable here. I enjoyed my stay and would stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Let us keep our luggage in a locked area so we could still do things after we checked out and were waiting for our next town adventure and stay. That was wonderful!
Stayed 1 night in Dec 2024