4/10 Poor
Brittani S., Phoenix, AZ
28 Dec 2024
Disliked: Cleanliness
Unpleasant Stay
My family and I came to stay in Palm Springs as we do every year in Christmas. Everything about this place seemed perfect, but there were a few things that really made our stay and post stay unpleasant. The house was not clean. Floors were grimy and you could see hair balls and things in the corners of the house. Drawers in the kitchen cabinets had crumbs and visible dust. We essentially washed every kitchen item before use. Owner also claimed the kitchen was fully stocked, but there were no baking sheets or pans, no mixing bowls, a couple of measuring spoons/cups but not a full set and their largest pot would feed a meal for maybe two people. We planned on making Christmas dinner for 6 guests and could not accomplish that with what we had to work with. We actually had to have our friends bring the necessary items for us to cook with. Not that this is necessarily on the owner, but the beds were awful. If you like sleeping on a cardboard mattress then this is the place for you. All in all, the house was beautiful and we love the area, but the owner sadly does not keep this place in an orderly fashion. I reached out past our stay to go over these details and inquired about a partial refund but the owner simply replied and said they don’t issue refunds for specialty items. He then proceeded to say his property manager Jason would come over to help us. I don’t think this guy really knows a lot about what’s going on at his property because he didn’t even know we had checked out.
Brittani S.
Stayed 2 nights in Dec 2024