8/10 Good
Verified traveller
17 Dec 2024
Liked: Cleanliness, staff & service, room comfort
A Few Things to Work On...
Check in process needs to be clearer. The email said there was no front desk at the property with no further information (and the address to check in was incorrect on the email and on google.) At the property the only check in information was on the sign for the Holiday Inn, which is easy to miss when driving in the dark. We had to ask other folks staying where we had to check in. Information about that in the email would be great beforehand, perhaps stating that check in is at the Grand Geneva Resort Lobby.
The room was freezing when we got there, and we had to wait a few hours to be comfortable once we turned the heat and the fireplace on. (The thermostat was set to cool when we got there - it was around 55 degrees in the room and less than 30 outside(Wisconsin winter)) Turning on the heat if there are guests arriving that day would be a huge help.
We were a little surprised that our room was an outdoor room (where our door led immediately outside, whereas the other buildings were fully inside) there was nothing about that on the listing. The listing feels as though it is for the Grand Geneva Resort, and does not list any actual helpful information about this offshoot of the main resort.
Overall, we did enjoy our stay, but these were a few things that impacted our satisfaction.
Verified traveller
Stayed 3 nights in Dec 2024