2/10 Terrible
Katherine
Travelled with partner
6 Oct 2024
Disliked: Cleanliness, staff & service, amenities
The Jeffrey Hotel is a motel located conveniently to the main street in South Tahoe. Check in for the property is done online and there are no staff on the property. The first night put a bad taste in my mouth as I was awoken at 1145pm to a voicemail on my phone that I was the cause of a noise complaint. In the voicemail I was told that the property had the right to ask me to leave and that they could keep my security deposit if I didn't respect quiet hours. This phone call was in addition to 3 text messages and 6 emails, all of which I didnt see until the phone call woke me up, as I was sleeping. It took multiple emails from me inquiring about the noise complaint and the process of which they follow up on these complaints fo recieve a very vague response. As they do not have staff on site, how do they determine who to reach out to about complaints. I obviously could not have been causing a noise disturbance worth reporting while sleeping. This and the threat to keep my deposit didn't sit well with me.
Additionally, I found blood on our blanket the last night of our stay. Knowing I had been sleeping with that for a couple days is pretty disgusting.
Katherine
Stayed 4 nights in Sep 2024