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Crowne Plaza Lanzhou, an IHG Hotel

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Lanzhou, an IHG Hotel

3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Exterior
Exterior
Exterior
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
No.1 Beibinhe Road East, Chengguan District, Lanzhou, Gansu, 730046
  • Gansu International Convention and Exhibition Center
    5 min walk
  • Wanda Plaza Chengguan Lanzhou
    3 min drive
  • Dongfanghong Plaza
    5 min drive

Room options

View all photos for Standard Room, 2 Single Beds, River View (High Floor)

Standard Room, 2 Single Beds, River View (High Floor) | Minibar, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, River View (High Floor)

  • 40 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds, River View

View from room

Standard Room, 2 Single Beds, River View

  • 42 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, River View

Standard Room, River View | Minibar, desk, laptop workspace, blackout curtains

Standard Room, River View

  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed, River View

Royal Suite, 1 King Bed, River View | Minibar, desk, laptop workspace, blackout curtains

Royal Suite, 1 King Bed, River View

  • 168 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, River View (High Floor)

Front of property

Standard Room, River View (High Floor)

  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Multiple Beds

Presidential Suite, Multiple Beds | Minibar, desk, laptop workspace, blackout curtains

Presidential Suite, Multiple Beds

  • 336 sq m
  • River view
  • Sleeps 6
  • 2 King Beds

View all photos for Standard Room, 2 Single Beds, Business Lounge Access, River View

Minibar, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, Business Lounge Access, River View

  • 42 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room

View from room

Standard Room

  • 42 sq m
  • River view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, Business Lounge Access, River View

Minibar, desk, laptop workspace, blackout curtains

Standard Room, Business Lounge Access, River View

  • 42 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (with Living and Dining Area)

Suite, 1 Bedroom (with Living and Dining Area) | Minibar, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom (with Living and Dining Area)

  • 126 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Business Lounge Access, River View

Minibar, desk, laptop workspace, blackout curtains

Suite, 1 Bedroom, Business Lounge Access, River View

  • 84 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Crowne Plaza Lanzhou New Distric, an IHG Hotel

Air conditioning
Business services
Laundry
Housekeeping
5.0 out of 5, Exceptional, (1)
The price is €49
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Crowne Plaza Lanzhou New Distric, an IHG Hotel

About this property

Crowne Plaza Lanzhou, an IHG Hotel

Riverwalk Lanzhou hotel in Chengguan with 3 restaurants
This smoke-free hotel features 3 restaurants, an indoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, spa services and a business centre.
Crowne Plaza Lanzhou, an IHG Hotel offers 440 air-conditioned accommodations with minibars and free newspapers. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Lanzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Crowne Plaza Lanzhou, an IHG Hotel, you're just a quick walk from Gansu International Convention and Exhibition Center. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and yoga classes
  • Just a 5-minute drive from Lanzhou University and 6 minutes from Lanshan Park
Crowne Plaza Lanzhou, an IHG Hotel offers its guests an indoor pool and a fitness centre. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre, meeting rooms, and limo/town car service are available. Spa services, a terrace, and barbecue grills are also featured at the luxury Crowne Plaza Lanzhou, an IHG Hotel. Self parking is free.

This 4.5-star Lanzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
All day Dining Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Chinese Restaurant – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Specialty Muslim – This restaurant serves lunch and dinner. Guests can enjoy al fresco dining (weather permitting).
Lobby Lounge – On-site lobby lounge.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 148 per person
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • All day Dining Restaurant
  • Chinese Restaurant
  • Club Lounge
  • Lobby Lounge
  • Specialty Muslim

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM
  • Guidebooks
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • On a river
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Lift (150 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 36 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Crowne Plaza Lanzhou, an IHG Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 148.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property does not have a front desk. The host will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Hotel Lanzhou
Crowne Plaza Lanzhou
Lanzhou Crowne Plaza
Crowne Plaza Lanzhou Hotel

Crowne Plaza Lanzhou, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 34 out of 59 reviews" "
Rating 8 - Good. 18 out of 59 reviews" "
Rating 6 - Okay. 2 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 3 out of 59 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The property overall was very nice. However, even if you request and receive a non-smoking room guests are permitted to smoke on your floor. There are ashtrays near the elevator that are used. The smoke smell will certainly leak into your room a bit. We paid for the breakfast through our Expedia booking upfront. However, every morning at the breakfast I was the only one out of our large travel group of 31 (who are mainly of Chinese origin but not living in China) who got hassled every morning to pay. I couldn’t help, but wonder if it was because I am only part Chinese and don’t present as Asian to most. The last breakfast was quite embarrassing in the way that I was treated. But that said we had a really good experience with our room service person for dinner one night. Also, we had hot pot one evening in the hotel restaurant, which we enjoyed and were told we were going to be given a small discount for a reason I am not sure of. I probably would not stay here again given the smoke smell, the distance from night markets, and the breakfast hassle every morning to double pay.
Stayed 2 nights in Jun 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Lanzhou is the land of smokers and the hotel does little to control people who choose to smoke in the lobby, the elevators, the rooms. Great hotel but just can’t get away from the smoke.
Stayed 1 night in Apr 2024

8/10 Good

Yifan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Delightful staff, great breakfast and good facilities.A comfortable stay with a great location.
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

10/10 Excellent

Rafael, Bayamón, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice to make!!
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a good choice to make!!
Even when the hotel is not new, it has an excelent service, good food, beautiful rooms, great beds! I honestly recommend it!!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at this hotel. Located at the heart of the city. Nice breakfast, friendly staff.
Stayed 2 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Comfortable room. Good place to stay for business. Good facilities.
Stayed 1 night in Nov 2017

2/10 Terrible

Michael, Raleigh, NC

Liked: Cleanliness, room comfort
Disliked: Staff & service
Only real option in Lanzhou.
I've had the misfortune of having stayed here twice, once in 2015 and once in 2017. The ONLY reason I'd ever stay here is that there are basically no other options in the city. It looks like most any other Crowne Plaza, but looks can be deceiving. The staff are poorly trained, and as is common in China, indifferent at best, and rude at worst (although at a nice western brand you sometimes get better service- not here). Front desk- staff are generally unhelpful. They didn’t tell us anything about the hotel... we had to ask about things such as breakfast (included with our rate) and the club lounge. There also seems to be no communication across the hotel: they have no idea what time either of the two restaurants open or the "bar". We were given vouchers for “first drink is on us” free drink upon check-in, good for beer, juice, or coffee… -when we tried to use them, we were told the lounge/bar downstairs was out of beer, and that those vouchers were only for juice anyway. 4th floor “bar”- Very weird experience- the name of the “bar” didn’t match the name of it on the website or even on the elevator… scantily clad employees were walking around, going into various side rooms… there were more employees than customers, most of whom stared weirdly at our group the entire time… we felt very out of place, like we were in a night club or strip club instead of a hotel bar… I could go on and on, but unfortunately characters are limited.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
A great hotel at Lanzhou. Wonderful location and services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was very good. Nice hotel rooms. Breakfast was nice too. You can order some chef cooked food ( eggs etc) at your table and they would bring it to you which is very nice.

10/10 Excellent

Baisong, Toronto Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Great room, you can see the yellow river no matter which room you stay. Have been here for more than 5 times.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but It is little far from the city center.

10/10 Excellent

Satyanarayan P.

Liked: Cleanliness, staff & service, room comfort
Business trip
Excellent yellow river view from the Hotel. Very good room size. Breakfast is fabulous.

10/10 Excellent

Zhi, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good
I was in Lanzhou for meeting with friend. And stayed at this hotel for one night. The hotel located at a new developed area in north middle side of Lanzhou city. There are not too many restaurants around, so it's little inconvenience. But, the view from the room are awesome! And the hotel conditions are very americanized.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

man 52

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Samuel

Business traveller
Disliked: Staff & service
Stayed 1 night in Jul 2024

2/10 Terrible

Vivian

Travelled with family
Random pricing, bad shower
I booked on hotels.com at 756HKD per night vs trips.com offered 330RMB (half of the price I paid). Hot water in the shower didn’t work well. The hotel said it was because there were too many guests on the same floor… there was nobody at the main door helping you with taxi. Surprisingly bad experience
Stayed 1 night in Apr 2024

2/10 Terrible

Mauro

Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Yuhang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice