2/10 Terrible
raeanna s.
1 Nov 2024
Disliked: Cleanliness
BEWARE
Too many red flags and not enough space to type so I will summarize
-Poor communication from host (# on VRBO disconnected, other # goes to voicemail)
-Host left us waiting outside garage 45 mins to check in
-Sketchy people loitering on property. Did not feel safe leaving rental car in garage.
-strong lingering smoke smell in hallway and unit, it was hard to breath. Even after we left we reeked of smoke.
- bodily fluid stains on couch
-extremely dirty GRIMY carpet
-broken unusable sofa bed
-AC vent caked with dirt and dust
-Dirty bedding
-Unit was dirty and dusty despite being told that the house cleaner had just been there
I HAVE PHOTOS!!
We were in the unit less than an hour, VRBO and the host agreed to give us a refund. Now host is unresponsive and VRBO won't refund us despite acknowledging that refund was to be given. Both VRBO and I have attempted to contact host with no response. I was told by VRBO that the host told them not to refund on their end because she would. She clearly knows what she is doing. They claim they can't do anything until the host contacts them. The fact that they allow this behavior and allow the host to continue to rent is upsurd. Unacceptable and unprofessional behavior from both the host and VRBO
raeanna s.
Stayed 4 nights in Oct 2024