4/10 Poor
Norman
Travelled with family
5 Feb 2025
The initial room temp was a chilly 65 degrees. I thought no problem... I'll just turn the temp to a comfortable 72 degrees. Unfortunately, heating system was broken and I was unable to heat the room. Called the front desk and the Maintenance Man was dispatched to my room.
He worked on the heater and informed me it was beyond repair. The Hotel Manager switched my Wife and I to another room. The new room had drain problems. The shower and sink would NOT drain properly. We were unable to shower or wash up. The Hotel Manager offered us temporary access to yet another room to shower and wash. I declined and requested a FULL refund. The Manager only agreed to waive the "resort fee". This was unacceptable. In short, the Virgin Hotel is rather new but it still has the old Hard Rock hotel infrastructure, plumbing, and mechanical faults. Terrible experience :-(
Norman
Stayed 1 night in Jan 2025