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The Whitlock

2.0 star property

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Photo gallery for The Whitlock

Exterior
Lounge
Deluxe Queen
Room
Lounge

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi
  • Business services

Explore the area

Map
16 Church St, Lenox, MA, 01240
  • Shakespeare and Company
    ‪9 min walk‬
  • Tanglewood Music Center
    ‪2 min drive‬
  • The Mount
    ‪3 min drive‬
  • Hudson, NY (HCC-Columbia County)
    ‪48 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Double

Standard Two Double

Standard Two Double

  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Nest Suite

Nest Suite

Nest Suite

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Cozy Queen

Cozy Queen

Cozy Queen

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King

Deluxe King

Deluxe King

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Queen

Standard Queen

Standard Queen

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard King

Standard King

Standard King

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen

Deluxe Queen

Deluxe Queen

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Free WiFi, bed sheets

The Constance, The Whitlock, & The Dewey By The Lenox Collection

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (442)
The price is €112
for 1 room
includes taxes & fees
13 May - 14 May
The Constance, The Whitlock, & The Dewey By The Lenox Collection

About this property

The Whitlock

Hotel with free parking, near Tanglewood Music Center
Along with coffee/tea in a common area, this smoke-free hotel has a business centre and a garden. Free WiFi in public areas and free self parking are also provided. Other amenities include a fireplace at reception. Housekeeping is available on request.
The Whitlock offers 30 accommodations with air conditioning. Beds feature Egyptian cotton sheets and premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Whitlock. During your stay, you're just a quick walk from The Bookstore. Enjoy features like free WiFi in public areas and free self-parking, plus a business centre.
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre, a terrace and a fireplace at reception
  • Steps from The Bookstore and Lenox Library
WiFi is free in public spaces. There's an onsite business centre. The Whitlock also features a terrace, a garden, and coffee/tea in common area. Self parking is free.

This Lenox hotel is smoke free.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Coffee and tea in common areas

Conveniences

  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; to check in, go to 11 Old Stockbridge Rd, Lenox, MA 01240, United States
Guests will receive an email 24 hours before arrival with check-in information
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to 11 Old Stockbridge Rd, Lenox, MA 01240, United States
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information.

Property is also known as

Church Street Inn
The Whitlock Hotel
The Whitlock Lenox
The Whitlock Hotel Lenox

The Whitlock Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 127 out of 244 reviews
Rating 8 - Good. 72 out of 244 reviews
Rating 6 - Okay. 27 out of 244 reviews
Rating 4 - Poor. 11 out of 244 reviews
Rating 2 - Terrible. 7 out of 244 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kristine

Stayed 2 nights in Jul 2024

4/10 Poor

Lisa

Disliked: Staff & service, property conditions & facilities
The room was fine. A/C worked very well first night, but second night it was a sauna (didn’t change anything on controls). Check your credit card charges. I paid through Expedia and was recharged and then had additional charges on my card. Hotel was walking distance to all bars and restaurants. Carpet could use a refresh. All staff were very nice.
Stayed 2 nights in May 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cute area. Gorgeous property. Very friendly staff. Thank you!
Stayed 1 night in Feb 2024

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of TLC from pre check in call to problem solving after we arrived. Our problem. Management was superb. Efficient and kind.
Stayed 1 night in Feb 2024

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Actually we did not stay at the Whitlock, but at a sister hotel, as there were problems at the Whitlock. We stayed at The CONSTANCE. The hotel is lovely, the staff wonderful, particularly Laura, some Colombian mena and women, and Jeff. It is a beautifully maintained conservation building, and the athmosphere is charming
Stayed 3 nights in Jan 2024

10/10 Excellent

Enrique

10/10 Excellent

Carlson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023

8/10 Good

Daniela T

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! I would stay again!
Stayed 1 night in Oct 2023

8/10 Good

Danielle

Travelled with partner
Liked: Cleanliness, staff & service
Whitlock is great for its location. Unfortunately, on a Sunday, the bar and dining was closed. No cable TV for live airing. Room was clean. Staff ver friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Kyriakos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Keith

Stayed 1 night in Oct 2023

8/10 Good

Erich

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Charming setting and building. Strangely empty bar often with no staff available, and fire pit was lit some days/times and not others. No real cream for coffee, just Coffee Mate, in the morning. Continental breakfast is at the Constance but there is room in bar at Whitlock for pastries at least. We were happy with the room itself.
Stayed 5 nights in Oct 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
I could definitely spend a few days here. It is lovely and the Whitney is spectacularly quaint.
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay. Charming hotel.

We enjoyed our stay at The Whitlock. The hotel is very charming with a gorgeous patio which we enjoyed during the day and in the evening. Our room was beautiful and very tastefully decorated. They have clearly listened to customer feedback and addressed various issues that people have brought up in past reviews (there's a place to store toiletries in the bathroom above the sink, a place to hang clothes, and in-room temperature control). The bed and pillows were comfortable. Everything was very clean. The shower was a good size. Customer service was great. Check-in was easy. The walls are thin so you may want ear plugs if you're a light sleeper. There's also no breakfast, although they do serve coffee and tea in the morning. They used to have a restaurant on-site, but unfortunately, it's no longer operational, although it sounds like this is temporary and there are other places to eat within walking distance (there is also a proper bar on-site where they mix drinks). The location was perfect. A block away from the main strip. It was very safe walking around with no major roads to cross to get to the restaurants and cafes. Parking was free and easy to access. Overall, a great stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Anne S

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. The restaurant is now closed but the bar was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gregg, Haverford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a great place to stay and the location is excellent!
Stayed 2 nights in Sep 2023

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort

Weekend in the heart of the Berkshires

Excellent location in the heart of Lenox. Easy walk to restaurants and shopping. Quick drive to Tanglewood. Room was comfortable and quiet. Decor slightly tired. Overall a good option for a weekend stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Kathryn Ann

Stayed 1 night in Aug 2023

10/10 Excellent

Pablo

Stayed 3 nights in Aug 2023

4/10 Poor

christina

Disliked: Cleanliness
I was very disappointed at my stay at the Whitlock. First off you have to check in at a sister hotel down the street. No one was there when we arrived we had to wait 20 minutes just for someone to check us in. With the shower door shut the water from the shower got all over the bathroom floor. No matter how we adjusted the thermostat the room was freezing. The room was not thoroughly cleaned because I found about 6 dead bugs on the floor just under the bed. We only saw one young woman working there the whole weekend (she was lovely) but most of the time there was no one there it felt like the hotel was running itself. For the amount of money this is a bad experience. The only positive is the location.
Stayed 2 nights in Aug 2023

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023