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Hôtel de France

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel de France

Desk, free WiFi
Parking
Indoor wedding
Property amenity
Shower, free toiletries, hair dryer, towels

Reviews

6.2 out of 10

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Free WiFi
    Free WiFi
  • Business services
    Business services

Explore the area

Map
2 pl. du Général de Gaulle, Lens, 62300
  • Bollaert-Delelis Stadium
    14 min walk
  • Louvre-Lens
    4 min drive
  • Canadian National Vimy Memorial
    11 min drive
  • Lens (XLE)
    14 min drive

Room options

View all photos for Superior Room, 1 Double Bed with Sofa bed

Desk, free WiFi

Superior Room, 1 Double Bed with Sofa bed

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Family Room

Desk, free WiFi

Family Room

  • 25 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Twin/Triple Room

Desk, free WiFi

Twin/Triple Room

  • 15 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room

Desk, free WiFi

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Hôtel de France

Hotel in Lens
Concierge services, express check-in and express check-out are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a front desk safe, multilingual staff and a reception hall are on-site.
Hôtel de France offers 22 accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at Hôtel de France, you'll be within walking distance of Bollaert-Delelis Stadium. Free WiFi in public areas, breakfast (surcharge) and a round-trip airport shuttle (surcharge) are available.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, meeting rooms and multilingual staff
  • 14 minutes on foot from Bollaert-Delelis Stadium and a 4-minute drive from Louvre-Lens
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
As a guest of Hôtel de France, you'll find multilingual staff, concierge services, and express check-in. Public spaces have free WiFi. Hôtel de France also features express check-out and a front desk safe.

This Lens hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: EUR 9.90 for adults and EUR 9.90 for children

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Meeting rooms

Accessibility

  • No lift

More

  • Built in 1890
  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Desk
  • Heating

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open Monday - Saturday (8:00 AM - 11:00 PM) and Sunday - Sunday (6:00 PM - 11:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
Reception hours are 7 am to Noon and 1 pm to 11:30 pm Monday to Thursday, 7 am to Noon and 3 pm to Midnight on Friday, 8 am to Noon and 1 pm to Midnight on Saturday, 8 am to Noon and 6 pm to 10 pm on Sundays.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Maximum 1 (weight limit: 22 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 0.90 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 9.90 for adults and from EUR 9.90 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property's front desk is open during the following times:
  • Monday - Saturday: 8:00 AM - 11:00 PM
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel France Lens
France Lens
Hôtel de France Lens
Hôtel de France Hotel
Hôtel de France Hotel Lens

Hôtel de France Reviews

Reviews

6.2
Rating 10 - Excellent. 8 out of 91 reviews" "
Rating 8 - Good. 27 out of 91 reviews" "
Rating 6 - Okay. 29 out of 91 reviews" "
Rating 4 - Poor. 15 out of 91 reviews" "
Rating 2 - Terrible. 12 out of 91 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was opposite Lens train station so ideal for the RWC trip we had. The hotel didnt open after lunch until 2pm... on the details it said 1.30pm & on the door of the hotel 1pm. The lady was very welcoming once she arrived though. Very basic room & the bed wasn't very comfortable.... our sons single bed was comfy.p
Stayed 1 night in Oct 2023

8/10 Good

Christopher

Stayed 2 nights in Oct 2023

6/10 Okay

Jeffrey

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

David

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled for work and booked 2 rooms - #1 the towels were moist/ wet and resting on the end of the bed. Guy at reception wasn't bothered. #2 smelled damp with mould in the bathroom. Both had unclean bedsheets, looked very grubby, curtains wouldn't fully close and not even a coffee in the morning.
Stayed 3 nights in Feb 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this place. There is nothing positive to note about our experience
Stayed 1 night in Aug 2018

6/10 Okay

Edward, Edmonton

Liked: Cleanliness
Hotel is in the middle renovating
The hotel staff where nice and helpful but, I there was a bit of a language barrier. The room had been recently redone. There was nowhere to hang anything, not even a coat-hook by the door. there was a musty smell in the room as well.

2/10 Terrible

Tarrin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning this is not a hotel it's a dump
Not a hotel it's a scam

2/10 Terrible

Anthony, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare - avoid!
The door keypad is broken so a phone number for the night receptionist was provided, but they did not respond to repeated calls so I was locked out of the hotel at 1am! I had to spend half an hour finding another hotel. I left my details to discuss a refund but the hotel management did not contact me or return email. In addition, the room was dingy, the corridor smelled strongly of weed, sound travels very easily and the receptionists do not speak any English. Probably not a bad place to take a call girl. Otherwise atrocious.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Juste convenable
Juste convenable pour le prix. Draps et serviettes propres. Par contre mauvaise literie sûrement tres ancienne. Valable en dépannage pour une nuit. Hôtel apparemment en travaux mais pas d'outils ou d'ouvriers visibles. Chambres refaites mais pas tout à fait. Couloirs idem avec au sol une tres vieille moquette rouge toute tachée qui malheureusement gâche tout. Juste un portant qui ne tient pas debout pour les vêtements. Par contre problème de pommeau de douche résolu en 10 mn par le personnel ultra réactif.
Stayed 1 night in Aug 2024

4/10 Poor

Nicolas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel moyen
Chambre basique avec le minimum de confort Hotel necessiterait un petit rafraîchissement. Pas de petit déjeuner disponible
Stayed 1 night in Aug 2024

6/10 Okay

Nina

Disliked: Staff & service
Stayed 2 nights in Jul 2024

4/10 Poor

Paul

Business traveller
Disliked: Cleanliness, property conditions & facilities
Drap non repassé et surtout sale
Stayed 1 night in Jun 2024

2/10 Terrible

Etienne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honteux !
3ème étage sans ascenseur, chaleur étouffante, grosses mouches qui tourbillonnent, porte de salle de bain qui grince (super quand on se lève la nuit) moisissures dans la douche dont les portes ne ferment pas ( une vieille brosse à dents pleine de poussière traine entre la douche et le lavabo. Pas de volet et le rideau ne masque pas la lumière du jour. Cerise sur le gâteau : sous prétexte de match de foot, impossible d'avoir un petit déjeuner. 175€ pour 2 nuits horribles : c'est de l'arnaque. A éviter absolument
Stayed 2 nights in May 2024

8/10 Good

olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

6/10 Okay

Caroline

Stayed 1 night in Mar 2024

6/10 Okay

Maxime

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Liked: Cleanliness
Close to the train station
Nice hotel close to the train station and also the city center. I got a quite big and nice room.
Stayed 1 night in Dec 2023

6/10 Okay

Noémie

Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Loic

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel
Chambre tres sale le sol etait incruster de poussiere je massoie sur le lit le pied etait cassé pas de chasse deau fonctionnel jai conatcter la réception qui ma changer de chambre pas mieux pas de lumiaire dans la salle de bain et tres mauvaise isolation on entender le vent comme si on etait dehors meme un formul 1 aurait etait mieux
Stayed 1 night in Dec 2023

6/10 Okay

Soulichanh

Stayed 1 night in Oct 2023

6/10 Okay

KOLIBABKA

Travelled with group
Liked: Staff & service
hotel bien situé à proximité du centre ville , devrait etre mieux entretenu pour etre valorisé.
Stayed 3 nights in Sep 2023

4/10 Poor

Jacco

Travelled with family
Disliked: Staff & service, property conditions & facilities
Pas terrible 😟
En voyage en famille. Passé une seule nuit à l'aller et une au retour. Dans l’ensemble l’hôtel est assez propre. Le Personnel est sympathique et serviable mais très incompétente. Pas professionnelle du tout. Nous avions bien réservé plusieurs semaines en avance pour 5 personnes pourtant pour les deux occasions il manquait à notre arrivé : le linge pour le lit d'appoint, 3 sets de serviettes, papier WC et gel douche. Le Hôtel a été mal rénové par des bricoleurs. Il y a un mauvaise odeur d'égout dans les pièces communes et les distributeurs de boissons et confiseries étaient HS. Rien à voir avec l’hôtel même mais Lens est une ville moche sans intérêt. Je précise que je n’ai pas l’habitude de laisser des avis aussi négatif mais là je ne pouvais pas autrement. 😟
Stayed 1 night in Aug 2023

4/10 Poor

Jacco

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023