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"Old manor house hotel.....without much maintenance....a rustic building which lacks character " More

By a verified traveller on Thu 16 Jan 2020

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Premium Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms

Bed Count 1 Twin Bed Maximum Occupancy 5 Max

Premium Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Room, 1 Queen Bed with Sofa bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Letchworth Hall. During your stay, you'll be close to Top Field. Enjoy features like free WiFi in public areas and free self-parking, plus 2 bars.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Indulge with manicures and pedicures, massages or body treatments at Nuffield Health Centre
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a steam room, a sauna and a playground
  • 5 minutes by car from Top Field and 9 minutes from Stotfold Watermill & Nature Reserve

Letchworth Hall ratings based on 10 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Letchworth Hall

Everyone (7) Couples (1) Family (2)
3 out of 5

Posted by on 25 Aug 2023

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Comment from Hotel Management

19 Sep 2023 by Reception Team.

Thank you for taking the time to review your stay at Letchworth Hall Hotel.Kind regards,

2 out of 5
Rooms dated, not that clean. No mattress cover on mattressss. Sink blocked. Carpet worn, not very clean. Needs total upgrade. Breakfast very average.

Posted by on 10 Jul 2022

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3 out of 5
Old manor house hotel.....without much maintenance....a rustic building which lacks character

Posted by on 16 Jan 2020

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Comment from Hotel Management

31 Jan 2020 by The Reception Team

Dear Guest, Thank you for taking the time to write us a review. We appreciate your feedback. Kind Regards

4 out of 5
Apart from the fact the blind in the bedroom was broken and on the floor when I arrived it was a good hotel for the amount paid, with friendly staff.

Posted by on 9 Sep 2019

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4 out of 5
Staff very good. Room clean,bed very comfy. Curtains ghastly . Parts of the hotel very tired looking.

Posted by on 3 Jun 2019

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5 out of 5

Posted by on 14 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by GM

Dear Guest, Thank you for your 5 out of 5 review, it is much appreciated. Kind Regards Michael Williams General Manager

5 out of 5

Posted by on 5 Apr 2019

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Comment from Hotel Management

24 Apr 2019 by GM

Dear Guest, Thank you very much for your 5 out of 5 review it is much appreciated. Kind Regards Michael

3 out of 5

No way a 4-Star hotel.

Pros: The restaurant.
Cons: Improve the Wi-Fi, massively. We preferred to sit in another hotel's lobby and use their Wi-Fi than use that of Mercure's; RE-DECORATE the rooms!
Location: Great location - a good base for country walks etc.
Nice enough but just lacking in so many ways. Look elsewhere.

Posted by on 7 Nov 2017

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4 out of 5

Lovely hotel but watch out if there is a wedding

Pros: Very nice grounds
Cons: Sound proof the function room
Location: The fox at Willian is two minutes down the road where you can get a fantastic meal.
Lovely hotel with very friendly staff but watch out if there is a wedding on, unfortunately my sister and her daughters room was right by where the wedding reception was being held and the loud music kept them both awake until gone midnight which was then replaced by drunk people outside waiting for cabs. My sister tried to change rooms but sadly the hotel was full, it would be nice if the hotel had put the people not going to the wedding in the rooms furthest from the reception (The hotel has offered my sister a free afternoon tea as a apology). This is a lovely hotel that I would recommend to people but only when there is no wedding.

Posted by , from kent on 5 Sep 2016

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4 out of 5
Nice old hotel with friendy staff. Easy parking. Very god breakfast

Posted by , from Finland on 18 Apr 2018

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Property Features

Letchworth Hall offers its guests a full-service spa and a sauna. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Business amenities include a business centre and meeting rooms. Spa services, a terrace, and multilingual staff are also featured at the eco-certified Letchworth Hall. You'll have access to the indoor pool and health club at a partner property. Self parking is free. This 4-star Letchworth hotel is smoke free.

  • 87 guestrooms or units
  • 2 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 1625
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Letchworth Garden City Station (2.3 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

Letchworth Hall offers 87 accommodations with coffee/tea makers and a hairdryer. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and portable fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Heating
  • Portable fan
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 8:00 AM to 10:30 AM.

Letchworth Hall has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, Nuffield Health Centre. Services include facials, body treatments and manicures and pedicures. The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Barclaycard and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Letchworth Hall
  • Letchworth Mercure
  • Mercure Hall
  • Mercure Hall Hotel
  • Mercure Hall Hotel Letchworth
  • Mercure Letchworth
  • Mercure Letchworth Hall
  • Letchworth Hall Hotel
  • Mercure Letchworth Hall Hotel Letchworth
  • Mercure Letchworth Hall Hotel
  • Letchworth Hall Hotel
  • Mercure Letchworth Hall
  • Letchworth Hall Letchworth
  • Letchworth Hall Hotel Letchworth

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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