8/10 Good
Fazia
26 Aug 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the area & esthetics of the hotel & room, very modern & large. We had one with a great view of the ocean. The staff were friendly & accommodating. Of all the cities we visited in Peru, Lima had the chilliest winter due to heavy cloud cover. When we entered the room it was blowing the coldest air, engineering came & after a few tries got it to blow warm air, same with the Marriott in Cusco, took forever to warm up. Apparently it’s all controlled by a computer. It eventually warmed up the first night, then the next evening, same thing. Engineering & two members from the management team came up & all agreed that something is wrong with the system. They offered us a change of room on a different floor with the same view & a free dinner on them, which we accepted. These AC/heating issues has nothing to do with the staff, it’s a Marriott engineering decision when these hotels were either being built or renovated like the one in Cusco.
Fazia
Stayed 2 nights in Aug 2024