2/10 Terrible
Stephanie M.
13 Apr 2023
Disliked: Cleanliness
False Advertising
Booking ended up being through Vacasa. I do not recommend ever using them again.
When we booked it came down to two properties for our group, this one or ALSO Beach House. Ultimately we choose this one because it had the hot tub and many of us were really looking forward to using it.
Before our arrival I emailed asking about a late check out and a few concerns based from previous reviews-never received communication back.
Got to the house and basic maintenance is definitely needed. Discovered the hot tub didn’t work, they sent a maintenance tech out that had never been to that property to look at it and told us it should be okay to use the one side of Jets and that he was going to get the spa company to come out and look. The spa company told us it’s extremely hazardous to have anyone in the hot tub and that they would have to order the parts. The maintenance tech texted me saying his manager authorized a $50/day refund for not being able to use the hot tub. Which I ended up having to call and agree with a receptionist and send them a screen shot of my text to prove the refund a week after our trip was over.
There was a cabinet balancing on top of another, not even connected. Many door knobs super loose, wall around venting over cut so you could see into the next room above the vent. The downstairs toilet was not secured to the floor. There was a wrapper and hair found under the mattress protector when we removed them at the end to wash to help the housekeepers. There was left over food dried on many of the dishes. We had 4 adults working during the day and I personally found it extremely difficult to work with the birds nesting in the eves making scratching sounds all day long.
When the Maintenance tech told me about the $50/day I requested to speak with someone higher up. He said he would pass it on and I never heard back from anyone.
A week after our stay when I called Vacasa’s corporate office in Portland, OR the receptionist kept going back and forth with her supervisor instead of handing me off to her supervisor after I asked to speak with the supervisor. After providing them proof I was told $50/day refund they refunded just that amount and nothing further for any of the other items or hassle.
Coming from the hospitality industry and property management I was disappointed with how this was handled and if I were the owner of the property and knew this is how my property was being managed I would be pretty upset.
Stephanie M.
Stayed 5 nights in Mar 2023