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"The hotel is good but does not have a gym only a swimming pool. The property is out of the town centre but has a Metro station not far which takes yo ... " More

By a verified traveller on Thu 30 May 2019

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Privilege, Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Privilege, Superior Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Mercure Lisboa Hotel. During your stay, you'll be within walking distance of Gulbenkian Museum. Free WiFi in public areas, an indoor pool and a coffee shop/cafe are available.

  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Within a 15-minute walk of Gulbenkian Museum and El Corte Ingles Mall

Mercure Lisboa Hotel ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Lisboa Hotel

Everyone (9) Couples (3) Business (1) Friends (2)
4 out of 5
The hotel is good but does not have a gym only a swimming pool. The property is out of the town centre but has a Metro station not far which takes you to the centre.

Posted by on 30 May 2019

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Comment from Hotel Management

16 Jun 2019 by Cláudia Gomes

Dear guest, Thank you for taking the time to share your comments regarding your recent stay at our property. We hope your travels bring you back to our hotel in a close future. Best regards, Cláudia Gomes Guest Relation Manager

4 out of 5

Weekend Trip

Hotel is very nice and good value for money, however it is a good distance from the city centre.

Posted by on 18 Feb 2015

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5 out of 5

Posted by on 2 Sep 2021

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4 out of 5
- Hotel & Zimmer war in Ordnung - Beim Check-Out am Morgen um 06:15, war leider niemand vor Ort & das am Vorabend bestellte Taxi an der Reception für an den Flughafen kam auch nicht

Posted by on 29 Oct 2019

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4 out of 5
Rien dire, chambre spacieuse et très propre. Très calme

Posted by on 12 May 2019

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Comment from Hotel Management

21 May 2019 by Cláudia Gomes

Cher Client, Nous vous sommes reconnaissants d’avoir partagé votre avis suite à votre expérience au Mercure Lisboa. C’est avec plaisir que nous prenons en compte vos remarques pour continuer à vous garantir une prestation à hauteur de vos attentes. Sincères salutations, Cláudia Gomes Guest Relation Manager

4 out of 5

Posted by on 27 Apr 2019

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Comment from Hotel Management

30 Apr 2019 by Cláudia Gomes

Dear Guest, Thank you very much for taking the time to post this review. It was a pleasure for us to be at your service and we look forward to welcoming you again at Novotel Lisboa. Kind Regards, Cláudia Gomes Guest Relation Manager

3 out of 5
Super nah beim Busterminal Sete Rios gelegen, leider dafür ziemlich laut, da es sich voll in der Flugschnwise befindet

Posted by on 7 Apr 2019

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Comment from Hotel Management

20 Apr 2019 by Cláudia Gomes

Dear Guest, Thank you for your comments and evaluation. We hope to see you soon! Best regards, Cláudia Gomes Guest Relation Manager

4 out of 5

Posted by on 17 Mar 2019

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Comment from Hotel Management

4 May 2019 by Cláudia Gomes

Dear guest, Thank you very much for the great feedback regarding our property and your recent stay with us. We do hope to keep meeting your expectations in future. Kind Regards, Cláudia Gomes Guest Relation Manager

3 out of 5

Posted by on 13 Mar 2019

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5 out of 5

Posted by on 16 Feb 2019

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Property Features

Along with a coffee shop/cafe, there's a snack bar/deli on site. A computer station is on site and WiFi is free in public spaces. Meeting rooms and limo/town car service are available. An indoor pool, a library, and a vending machine are also featured at the business-friendly Mercure Lisboa Hotel. Parking is available for a fee. This 4-star Lisbon hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 9 levels
  • Conference rooms
  • Built in 2001
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sete Rios Station (0.4 km / 0.2 mi)
  • Metro station: Jardim Zoologico Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Lisboa Hotel offers 104 air-conditioned accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium cable channels. Bathrooms include a bath, bidets, complimentary toiletries and hairdryers. This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Bathtub
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 7:00 AM to 11:00 AM.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible parking
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property’s indoor pool hours are 7 AM-10 AM and 5 PM-9 PM Monday-Friday, and 11 AM-7 PM Saturday-Sunday.

All guests, including children, must present a valid identity card or passport with photo, or equivalent document (such as a birth certificate) at check-in. Per property policy, minors younger than 18 who are not accompanied by their parents should present a notarized permission letter from a parent or guardian. Additional check-in policies apply.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • One child stays free
  • Annual carbon offsets
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Cashless transactions are available
  • Comprehensive recycling policy
  • Contactless check-out is available
  • Security system
  • Mobile key entry is not available
  • Staffed front desk
  • Children stay free - maximum age 15
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property registry number - 323
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 to 15 for adults and EUR 15 to 15 for children
  • Self-parking fee: EUR 11 per day
  • Early check-in fee: EUR 20 (subject to availability)
  • Late check-out fee: EUR 30 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lisboa
  • Hotel Mercure Lisboa
  • Lisboa Hotel
  • Lisboa Hotel Mercure
  • Lisboa Mercure
  • Mercure Hotel Lisboa
  • Mercure Lisboa
  • Mercure Lisboa Hotel
  • Mercure Lisboa Hotel Lisbon
  • Mercure Lisboa Lisbon
  • Mercure Hotel Lisbon
  • Mercure Lisboa Hotel Hotel
  • Mercure Lisboa Hotel Lisbon
  • Mercure Lisboa Hotel Hotel Lisbon

You should know

  • Pool access available from 9:00 AM to 9:00 PM
  • One child aged 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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