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13 May 2024 by Ana Pata, Hotel Manager
Cher Armand,Merci pour cet excellent retour.Nous sommes heureux que vous ayez passé un excellent moment parmi nous et particulièrement apprécié la propreté de votre chambre, la qualité de notre service ainsi que l'emplacement idéal de notre établissement.Nous espérons vous revoir chez nous pour une nouvelle expérience positive. Bien cordialement,Ana Pata, Hotel Manager
28 Sep 2023 by Ricardo Sá, General Manager
Dear José,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back in the future.Best wishes,Ricardo Sá, General Manager
4 Jul 2023 by Guillermo López, General Manager
Dear Laurence,Thank you for taking the time to review your visit.Thank you for choosing to stay with us, however it sounds as though we fell short of meeting your expectations. Our hotel is situated in a historic 18th-century building, which means that room sizes can vary and we are sorry if your room did not satisfy your requirements. Our hotel is indeed situated in the heart of Lisbon, which makes it a lively and vibrant area, but we do our best to ensure our guests' comfort with our soundproofing measures. We are sorry that you did not make us aware of any disturbance during your stay as our team is always ready to assist.We hope we may have the occasion to welcome you back for an improved experience.Kindest regards,Guillermo López, General Manager
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at My Story Hotel Ouro. This 3-star Lisbon hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
My Story Hotel Ouro offers 51 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
My Story Hotel Ouro – This restaurant specialises in Portuguese cuisine and serves lunch and dinner.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
