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3.8 out of 5

"Nice historic hotel situated directly opposite the palace. Staff were friendly and efficient. " More

By a verified traveller on Sun 02 Jul 2017

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Superior Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Pousada Palácio de Queluz – Historic Hotel. During your stay, you're just a quick walk from Queluz National Palace. Free WiFi in public areas, free self-parking and a bar are available.

  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • 12 minutes by car from Belém Tower and 13 minutes from Avenida da Liberdade

Pousada Palácio de Queluz – Historic Hotel ratings based on 4 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pousada Palácio de Queluz – Historic Hotel

Everyone (1) Couples (2)
4 out of 5

Nice hotel full of character

Pros: Historic building
Cons: Beds were quite hard
Location: Queluz Palace directly opposite
Nice historic hotel situated directly opposite the palace. Staff were friendly and efficient.

Posted by on 2 Jul 2017

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Comment from Hotel Management

14 Jul 2017 by Teixeira

Dear Guest, Thank you for your preference and kind feedback. Best Regards Arminda Teixeira

3 out of 5
Bei unserer Ankunft war das Desk nicht besetzt. Keine Klingel, keine Telefon und mussten nach jemanden suchen. Zudem beim Schlüssel abgeben oder zurückfordern war zuerst auch niemand da. Wir haben den Schlüssel selbst genommen, was in Bezug auf Sicherheit zu wünschen lässt!!!

Posted by on 28 Aug 2019

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Comment from Hotel Management

31 Aug 2019 by Teixeira

Lieba Gast, Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich die Zeit genommen haben, uns Ihre ehrliche Meinung zu unseren Einrichtungen und Dienstleistungen mitzuteilen. Wir entschuldigen uns für etwaige Unannehmlichkeiten, die während Ihres Aufenthalts entstanden sind. Wir werden die aufgeworfenen Fragen zur Kenntnis nehmen und uns verstärkt um die Verbesserung der angebotenen Bedingungen bemühen, wobei der Schwerpunkt auf der Schulung und Beaufsichtigung der neuen Elemente durch das Personal liegt, wie dies der Fall war. Wir bedauern erneut, dass wir Ihre Erwartungen nicht erfüllt haben und hoffen, dass Sie uns in Zukunft eine weitere Gelegenheit geben, Sie im Queluz Palace Hotel zu begrüßen. Viele Grüße Arminda Teixeira

5 out of 5

Erittäin miellyttävä hotelli

Pros: Ihan kaikesta
Upea kokonaisuus; mahtava aamiainen, hyvät sängyt ja vuodevaatteet, miellyttävä henkilökunta. Hyvin parkkitilaa. Illallinen ravintolassa oli hieno kokemus upeassa salissa

Posted by , from Espoo on 16 Jan 2018

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Comment from Hotel Management

23 Jan 2018 by arminda teixeira

Dear Kaikesta, We are very happy by learning you enjoyed your stay, the building, the staff performance and the restaurant. Thanks for you kind feedback. Best Regards Arminda Teixeira

3 out of 5

Attention au téléphone et internet

La description que vous en faites est quand même un peu limite . Il n'y a pas de restaurant dans l'hotel mais à 150 m à l'extérieur . Ceci étant il est très bon . Le wi-fi en chambre est gratuit ...mais 30 mn seulement . Le téléphone est le plus cher des centaines d'hotels que j'ai connu dans le monde . J'ai payé 170 Euros pour 1/4 d'heure à 20 mn de téléphone à l'étranger . Il y avait un cheveux dans la baignoire... Pour ce qui est des valises , débrouillez vous tout seul .

Posted by on 28 Oct 2012

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About the Pousada Palácio de Queluz – Historic Hotel

Location Largo Palacio Nacional, Sintra, 2745191

Property Features

As a guest of Pousada Palácio de Queluz – Historic Hotel, you'll find multilingual staff, concierge services, and laundry facilities. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The eco-certified Pousada Palácio de Queluz – Historic Hotel also features dry cleaning/laundry services, room service (during limited hours), and a front desk safe. Limited free parking is available on a first-come, first-served basis. This 4-star Sintra pousada is smoke free.

  • 26 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Queluz - Belas Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Pousada Palácio de Queluz – Historic Hotel offers 26 accommodations with minibars and a safe. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit with a rainfall showerhead, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Combined shower/bath
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Desk
  • Blackout curtains
  • Climate control
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.

Room service (during limited hours) is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Long-term renters welcome

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

  • Service animals are allowed
  • Credit card pre-authorization
  • Guest accommodation is not sealed after cleaning
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property uses a professional cleaning service
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Long-term renters welcome
  • Debit cards not accepted
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property registry number - 1506
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 3 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pousada Queluz Lisboa Dona Maria I
  • Pousada Queluz Lisboa Dona Maria I Hotel
  • Pousada Queluz Lisboa Dona Maria I Hotel Sintra
  • Pousada Queluz Lisboa Dona Maria I Sintra
  • Pousada Palácio Queluz Historic Hotel Sintra
  • Pousada Palácio Queluz Historic Hotel
  • Pousada Palácio Queluz Historic Sintra
  • Pousada Palácio Queluz Historic Hotel Sintra
  • Pousada Palácio Queluz Historic Hotel
  • Pousada Palácio Queluz Historic Sintra
  • Pousada Palácio Queluz Historic
  • Pousada (Portugal) Pousada Palácio de Queluz – Historic Hotel
  • Pousada Palácio de Queluz – Historic Hotel Sintra
  • Pousada de Queluz / Lisboa Dona Maria I
  • Palacio Queluz Historic Sintra
  • Pousada Palácio de Queluz – Historic Hotel Sintra
  • Pousada Palácio de Queluz – Historic Hotel Pousada (Portugal)

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
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