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4.3 out of 5

"Amazing stay. It is in a quiet area yet easily reached from the center via public transport. Yhe room is modern and priovides everything you need. The ... " More

By a verified traveller on Wed 26 Jun 2024

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Executive Studio

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premium Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Premium Studio

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premium Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Executive Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the pool at Upon Lisbon Prime Residences. During your stay, you'll be connected to a shopping centre and just a quick walk from Estádio da Luz. Free WiFi in public areas, an indoor pool and a restaurant are available. Built in 2017, this upmarket aparthotel has 129 apartments over 7 floors. Each apartment offers free WiFi and a kitchenette.

  • Each apartment offers a kitchenette, a flat-screen TV and a fridge
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the pool
  • Just a 3-minute drive from Campo Grande and a few minutes from Gulbenkian Museum

Upon Lisbon Prime Residences ratings based on 46 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Upon Lisbon Prime Residences

Everyone (32) Couples (5) Family (6)
5 out of 5
Amazing stay. It is in a quiet area yet easily reached from the center via public transport. Yhe room is modern and priovides everything you need. The staff are very friendly and helpful. Breakfast is tasty and has good variety. Loved the pool. It is decent size, water was warm, aand it has a shelter so that you can swim in all weather condition. Will stay here the next time we visit Lisbon

Posted by on 26 Jun 2024

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Comment from Hotel Management

27 Jun 2024 by Upon Lisbon

Dear Yixuan,It is heartening to learn about your wonderful experience at Upon Lisbon. Your detailed account of your stay brings a smile to our faces.Your commendation of our location is appreciated. We are strategically located to provide our guests with a serene environment, while also ensuring easy access to the heart of the city. It's delightful to hear that you found this advantageous.We are pleased to know that our modern rooms lived up to your expectations and provided you with all the necessary amenities. We strive to create a comfortable and convenient environment for all our guests.Our staff members will be thrilled to know that their efforts to assist and make you feel welcome were successful. They are indeed the backbone of our operations, and we are happy that their friendliness and professionalism added to the quality of your stay.It is great to hear that you savored our breakfast, finding it delicious and varied. We believe that a hearty breakfast is a great way to start the day and we are pleased that you enjoyed it.We are especially happy to learn that our pool added an extra touch of enjoyment to your stay. Its design with a shelter indeed allows our guests to swim regardless of the weather, and we're glad this feature was to your liking.It warms our hearts to know that you plan to return on your next visit to Lisbon. We eagerly look forward to welcoming you back for another memorable stay.Warm Regards,

5 out of 5

Posted by on 20 Oct 2019

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5 out of 5
Check in before arrival so was quick at reception, excellent apartment, good size bedrooms and with all facilities that you need, location:less than10 min walk to metro station, supermarket right across the street, Colombo shopping mall near by (less than10 min walk) hospital and clinics near by, will stay again if in Lisbon and recommend to families.

Posted by on 9 Aug 2019

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Comment from Hotel Management

26 Sep 2019 by Upon Lisbon Team

Dear Guest thank you for your review, your opinion is very important to us. We're happy you enjoyed your apartment, our facilities and, also, our staff, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

4 out of 5

Posted by on 17 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We're happy you enjoyed your stay with us, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

5 out of 5

Posted by on 1 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We're happy you enjoyed your stay with us, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

5 out of 5

Posted by on 1 Apr 2019

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Comment from Hotel Management

21 Apr 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We're happy you enjoyed your stay with us, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

3 out of 5
Air conditioning did not work and they were not interested in solving it. I complained twice. The first day they said it was necessary to wait for it to cool down. On the second day they said it was locked on the computer, and that they would unlock it. They did not unlock nor did the AC work during the entire stay.

Posted by on 20 Mar 2019

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Comment from Hotel Management

21 Apr 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We are very sorry to hear what happened with the air conditioning during your stay and we regret that our staff could not help you with this matter. Unfortunately, we had some problems with the air conditioning, that are now fully fixed. Our goal is to give our guests the best experience at our hotel and we work very hard to do so. We hope that you choose to visit us on a next time. We will be happy to improve your stay and match all your expectations! Kind regards, Upon Lisbon Team

3 out of 5

Posted by on 20 Mar 2019

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Comment from Hotel Management

21 Apr 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We're happy you enjoyed your stay with us, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

4 out of 5
Lovely place to stay, location a little far out but we knew this before we booked so not a problem. Cleaning could be improved but all else perfect.

Posted by on 12 Mar 2019

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Comment from Hotel Management

20 Mar 2019 by Upon Lisbon Team

Dear guest, thank you for your review, your opinion is very important to us. We're happy you enjoyed your apartment and our facilities, we work very hard each day to give our guests the best experience at our hotel. We hope to welcome you again in Upon Lisbon. Kind regards, Upon Lisbon Team

4 out of 5

Posted by on 18 Nov 2018

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Renovations + Closures

The following facilities or services will be unavailable from October 21 2024 to January 15 2025 (dates subject to change):

  • Swimming pool

The following facilities are closed seasonally each year. They will be closed from 1 September to 1 June:

  • Bar/Lounge

Property Features

Upon Lisbon Prime Residences offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. A rooftop terrace, an arcade/games room, and tour/ticket assistance are also featured at Upon Lisbon Prime Residences. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Lisbon aparthotel.

  • 1 building
  • 129 guestrooms or units
  • 7 levels
  • Conference rooms
  • Built in 2017
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Benfica Station (3.1 km / 1.9 mi)
  • Metro station: Alto dos Moinhos Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Upon Lisbon Prime Residences offers 129 air-conditioned accommodations with espresso makers and a safe. Flat-screen televisions come with cable channels. Accommodation at this 4-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room kitchenette
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave
  • Oven
  • Stovetop
  • Dishwasher
  • Espresso maker
  • Electric kettle
  • Kitchenware
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.

Upon Lisbon Prime Residences has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

On-site parties or group events are strictly prohibited

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

This property is professionally cleaned

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Union Pay and debit cards. Cash is not accepted. On-site parties or group events are strictly prohibited. The property is professionally cleaned.

  • UnionPay
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Events/parties not allowed
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Clean & Safe (Portugal)
  • Property registry number - 7483
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 12.00 for adults and from EUR 6 for children
  • Self-parking fee: EUR 8.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Upon Lisbon Prime Residences Apartment
  • Upon Prime Residences Apartment
  • Upon Prime Residences
  • Upon Lisbon Prime Residences Lisbon
  • Upon Lisbon Prime Residences Aparthotel
  • Upon Lisbon Prime Residences Aparthotel Lisbon

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.