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The Diplomat Hotel and Spa

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Diplomat Hotel and Spa

Front of property
Point of interest
Terrace/patio
Indoor pool, pool loungers
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Spa
  • Restaurant
  • Gym
  • Pool
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Felinfoel, Llanelli, Wales, SA15 3PJ
  • Plas Llanelly House
    2 min drive
  • The Ffwrnes Theatre
    3 min drive
  • The Play King
    3 min drive
  • Swansea (SWS)
    26 min drive

Room options

View all photos for Coach House Single Room (Annex Building)

Coach House Single Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Single Room (Annex Building)

  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Single Room

Premium bedding, desk, laptop workspace, iron/ironing board

Classic Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Premium bedding, desk, laptop workspace, iron/ironing board

Executive Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Twin Room

Classic Twin Room | Premium bedding, desk, laptop workspace, iron/ironing board

Classic Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Coach House Executive Double Room (Annex Building)

Coach House Executive Double Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Executive Double Room (Annex Building)

  • Sleeps 2
  • 1 King Bed

View all photos for Coach House Double Room (Annex Building)

Coach House Double Room (Annex Building) | Premium bedding, desk, laptop workspace, iron/ironing board

Coach House Double Room (Annex Building)

  • Sleeps 2
  • 1 Double Bed

View all photos for Club Twin Room

Club Twin Room | Premium bedding, desk, laptop workspace, iron/ironing board

Club Twin Room

  • Sleeps 4
  • 2 Double Beds

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About this property

The Diplomat Hotel and Spa

Hotel with 3 restaurants, near Plas Llanelly House
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a snack bar/deli. Housekeeping is available on request.
The Diplomat Hotel and Spa offers 50 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.
The on-site spa has couples treatment room(s). Services include hot stone massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at The Diplomat Hotel and Spa. During your stay, you'll be within walking distance of Plas Llanelly House. Features include free WiFi in public areas and free self-parking, plus 3 restaurants.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine at Trubshaws, one of the property's 3 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with body treatments, hot stone massages or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 2-minute drive from Plas Llanelly House and a few minutes from Parc y Scarlets
The Diplomat Hotel and Spa offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 5102 square feet (474 square metres) and includes conference space. A fitness centre, a sauna, and a terrace are also featured at the business-friendly The Diplomat Hotel and Spa. Self parking is free.

This 3-star Llanelli hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
Trubshaws – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Atrium – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. A children's menu is available. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, Polish, Spanish, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 8.95 for children
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Trubshaws

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,102 square feet of conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.95 for adults and from GBP 8.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

BEST WESTERN Diplomat Hotel Llanelli, Wales
Best Western Llanelli
Llanelli Best Western
Best Western Diplomat Hotel Llanelli
Best Western Diplomat Hotel
Best Western Diplomat Llanelli
Best Western Diplomat

The Diplomat Hotel and Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 128 out of 290 reviews" "
Rating 8 - Good. 94 out of 290 reviews" "
Rating 6 - Okay. 39 out of 290 reviews" "
Rating 4 - Poor. 20 out of 290 reviews" "
Rating 2 - Terrible. 9 out of 290 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

John

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the worst hotel I have stayed but the worst value
Stayed 1 night in Aug 2024

8/10 Good

Paul

Stayed 2 nights in Aug 2024

6/10 Okay

maria

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Lovely rooms but things not working in spa
Stayed 1 night in Aug 2024

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay at a good Hotel.
We had an enjoyable stay at the hotel. The room was large with two double beds and a bathroom. The room was clean and had all the usual facilites(kettle and tea, coffee, milk, shower, wash basins, toilet etc.) There was a wardrobe. Very nice large room.
Stayed 2 nights in Aug 2024

10/10 Excellent

Libby

Just a stop over for the horse racing at Fffos las, excellent location
Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quick check in, with very friendly staff,breakfast and bar staff very friendly hotel very clean,rooms comfortable,would definitely recommend this hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with excellent restaurant
We stayed in this hotel for one night whilst travelling and it was a nice hotel. The room was spacious, although it was very plain, and there was plenty of free parking. We ate dinner in the restaurant and the food was excellent and reasonably priced. The bar area and terrace was also nice. The only negative was that there was no bath mat so the bath was slippery.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in the Coach House and it was lovely
Stayed 2 nights in Aug 2024

10/10 Excellent

Siobhan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Gerwyn, Gloucester

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent welcome when we arrived from the receptionist. Breakfast was excellent and warm and the staff were very friendly. Hotel is a bit dated and could do with a little modification but the room was comfortable and spacious and the bathroom was in good shape too.
Stayed 1 night in Aug 2024

10/10 Excellent

Lukasz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Miss

Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

William

Stayed 1 night in Jul 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

COLIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in a quiet little community. Transportation can be difficult in this area as it’s a little removed from Swansea, but great value for money. Restaurant was excellent, staff was very helpful and accommodating when we had delays in getting transportation (uber & taxi). Hotel is a little dated, but well maintained. Would stay again!
Stayed 1 night in Jul 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Husbands birthday
Yes comfortable stay can’t help the weather. Lots of activities seem to take place through the day I personally recommend this is advertised to hotel residents and explained to. The guy that was directing traffic on the Wednesday morning was inconsistent let us move the traffic cones ourselves🤔then decided to shake his head and arms at me on return after being out, you can’t park yes I can I am a resident with a description of free parking on hotel policies?. You need to learn your customer service skills lovely even though you are only a maintenance man!!😡.
Stayed 2 nights in Jul 2024

2/10 Terrible

Stephen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed like a hammock, anti English feel!
This is the fifth time I have stayed in this hotel as there is not much choice in the area Previous times have been acceptable but my stay on July 3, 2024 was just too much. The food is okay but the bed was so uncomfortable that I woke more tired than when I retired to bed, the double bed comprised of two cheap single divan beds, both of which were broken and it felt like I was sleeping in a hammock And needless to say, I woke with really bad back pain To addinsult to injury The housekeeper walked in at 9:15 without even knocking on the door with me just getting out the shower! I intended to complain at checkout but the receptionist never even looked at me or asked how my stay was which I think was down to the typical Welsh anti-English sentiment which is apparent upon arrival at the hotel as every flag is displayed by the English one
Stayed 1 night in Jul 2024

8/10 Good

Arun

Stayed 1 night in Jun 2024

8/10 Good

Robert

Great staff!
Although very slightly a little old fashioned it was excellent. The main asset of this hotel is the staff as every single person we met with was very friendly, courteous and efficient. Probably suits the more mature clientele, which is us, and the entertainment in the evening most likely would get through the auditions on Britain’s Got Talent but this is more than made up for by the staff and delicious food especially breakfasts.
Stayed 2 nights in Jun 2024

10/10 Excellent

Lynden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and would return.
Good venue. Lots of parking, good sized room with all I needed.
Stayed 1 night in May 2024

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Toilet seat not attached properly. Cheap biscuits. No fridge to store cold drinks.
Stayed 1 night in May 2024

8/10 Good

Julian

Stayed 1 night in May 2024

10/10 Excellent

Graham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024