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Carlton Hotel

2.5 star property

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Photo gallery for Carlton Hotel

Exterior
Exterior
Pillow-top beds, in-room safe, desk, WiFi
Reception
Lobby

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
90 Belgrave Road, Victoria, London, England, SW1V 2BJ
  • Buckingham Palace
    ‪19 min walk‬
  • Big Ben
    ‪4 min drive‬
  • London Eye
    ‪6 min drive‬
  • London (LHR-Heathrow)
    ‪47 min drive‬

Room options

View all photos for Family Room (Large)

Family Room (Large) | Pillow-top beds, in-room safe, desk, WiFi

Family Room (Large)

  • Sleeps 5
  • 1 Double Bed OR 3 Single Beds

View all photos for Double Room

Room amenity

Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Room amenity

Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room

Twin Room | Pillow-top beds, in-room safe, desk, WiFi

Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Quadruple Room

Pillow-top beds, in-room safe, desk, WiFi

Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Triple Room

Pillow-top beds, in-room safe, desk, WiFi

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About this property

Carlton Hotel

Hotel with a 24-hour front desk, near Buckingham Palace
WiFi in public areas, concierge services and a 24-hour front desk are available at this smoke-free hotel. Other amenities include express check-in, express check-out and tour/ticket assistance.
Carlton Hotel offers 20 accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. In-room wireless Internet access is available for a surcharge.

Bathrooms include a shower and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Carlton Hotel. During your stay, you're just a quick walk from Apollo Victoria Theatre. Features include concierge services and Wi-Fi in public areas (surcharge).
  • WiFi for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 10 minutes by foot from Victoria Station Travel Information Centre and a 3-minute drive from Buckingham Palace
As a guest of Carlton Hotel, you'll find tour/ticket assistance, concierge services, and express check-in. WiFi is available in public spaces for a fee. Carlton Hotel also features express check-out and a front desk safe.

This London hotel is smoke free.

Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 5 per stay)
  • Available in some public areas: WiFi (GBP 5 per stay)

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: GBP 5 per stay (rates may vary)
  • Fee for wireless Internet in public areas: GBP 5.00 per stay (rates may vary)
  • Early check-in fee: GBP 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Alcohol isn't served at Carlton Hotel.

Property is also known as

Carlton Hotel London
Carlton Hotel Hotel
Carlton Hotel London
Carlton Hotel Hotel London

Carlton Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 105 out of 870 reviews
Rating 8 - Good. 252 out of 870 reviews
Rating 6 - Okay. 262 out of 870 reviews
Rating 4 - Poor. 154 out of 870 reviews
Rating 2 - Terrible. 97 out of 870 reviews

6.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Alisson

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Martin

Stayed 1 night in Jan 2025

8/10 Good

Helen

Liked: Room comfort
Disliked: Property conditions & facilities

Okay but not sure I’d stay more than one night

Stayed for one night. The room was okay; it really needs redecorating and my partner uses a CPAP machine and he had placed it on the floor and could smell chemicals (said it smelt like the carpet had been treated). The kettle was plugged in directly underneath the hairdryer - not safe - and the bathroom…. There was a step up into it and it was tiny. The shower was literally behind the door and it was a really small room. Other reviews compared it to a caravan bathroom and I agree. A square sink next to the toilet. The bed was extremely comfortable though but the radiator was within inches of it. When we checked in it was off but when we got back in the evening it was on and hot. Not much milk for the tea/coffee and we were in room 203 which almost seemed to be a converted storeroom! It was at the back of the hotel and faced another building but once the blind was down it didn’t matter. Overall not bad for the price. But not if you want to use the shower. Awful
Stayed 1 night in Jan 2025

2/10 Terrible

Muzit

Stayed 1 night in Jan 2025

4/10 Poor

Kristian

Disliked: Cleanliness, property conditions & facilities, room comfort

Really very poor

A somewhat frustrating experience overall despite being fairly reasonably priced for the area - roughly £60 for the night but booked well in advance and midweek so perhaps the low-ish price makes sense. Disembarking the tube, we called ahead to enquire about the possibility of an early check in only to be told it would be £30 extra - fair enough, I thought, and we politely declined and agreed to wait until 2pm… I then noticed a sign on reception stating £20 for early check in when we arrived! Not great!! The receptionist was a bit short with us and rushed us through the check in process quite unnecessarily - business didn’t appear to be booming… and we were also informed the double room I had booked was in fact a “family room” on the lower floor. I stress at this point, this was NOT an upgrade. Typically, you’d expect a family room to have furniture beyond a double bed, three single beds laid out concentration camp style in an adjoining space PLUS a single chair but not at the Carlton! The comfiest place in the entire room happened to be the toilet located in a shower room that may as well have been tagged onto the main room with duct tape. We departed for our evening plans and returned a little after 11pm to a non-functioning room key. Okay, fine.. these things happen. Off to reception for help where an exceptionally loud resident had discovered the £5 WiFi charge - she demanded a refund from the staff member should the WiFi prove to be non-functional and he took the
Stayed 1 night in Jan 2025

6/10 Okay

Lincoln

Stayed 1 night in Jan 2025

8/10 Good

Helen

Liked: Cleanliness, room comfort

Hotel on a budget

Check in was easy and simple, the receptionist was polite and informative. The room was clean and neat. Ideal for us as we justed wanted somewhere to sleep for the night. Had a good sleep and helped ourselves to the complimentary tea and coffee. For the price we paid we were happy.
Stayed 1 night in Jan 2025

4/10 Poor

Steven

Stayed 1 night in Dec 2024

2/10 Terrible

Dina

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The mattresses and pillows were lumpy and sagging in the middle. We were given a basement room and the non stop stomping starting at 6 am was unacceptable. Also be advised they charge 5 pounds a day for wifi.
Stayed 2 nights in Dec 2024

4/10 Poor

Sheikh Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not Good

Desperately needs re-decorating and room not particularly clean. “en-suite” like a bad caravan bathroom. If you are 2nd to use the bathroom you need wellies! Won’t be staying again
Stayed 1 night in Dec 2024

6/10 Okay

Sahand

Stayed 1 night in Dec 2024

2/10 Terrible

Ashmeen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Christopher

Just okay.
Stayed 1 night in Dec 2024

10/10 Excellent

dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location

Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a short stay

The hotel was simple and just what we wanted, a nice plane to relax and a safe plane to leave our bags, and very reasonably priced for London.
Stayed 2 nights in Dec 2024

10/10 Excellent

Matt

Stayed 1 night in Nov 2024

8/10 Good

jackie

Liked: Cleanliness, staff & service
Value for money
Stayed 4 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

OSMAN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty and very Small Room

Bed sheets and pillow case had marks on it. I also found hair in bed.Shampoo sachet hard to open.
Stayed 1 night in Nov 2024

6/10 Okay

Martyn

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not that cheap, not that cheerful

Single glazed window right by the bed made it impossible to get the room warm. Bathroom is basically a caravan shower room dumped in a hotel room. Did the job but wouldn’t stay here for more than 1 night again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities

Great location

Cheap and cheerful! Not very big but clean and has a bed, shower and tv. Staff are very helpful. Great location.
Stayed 4 nights in Nov 2024

8/10 Good

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

FAHAD ZOHAIB

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good toilet and bath
Stayed 1 night in Oct 2024

10/10 Excellent

Ken

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place. But check-in is only from 2pm
Stayed 1 night in Oct 2024