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City Inn Russell Square

3.0 star property

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Photo gallery for City Inn Russell Square

Suite, Ensuite (3 Persons) | Desk, free WiFi, bed sheets
View from property
Front of property
Suite, Ensuite (4 Persons) | Bathroom | Shower, hair dryer, towels, soap
Suite, Ensuite (3 Persons) | Desk, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi

Explore the area

Map
42 Tavistock Place, London, England, WC1H 9RE
  • University College London
    ‪5 min walk‬
  • Russell Square
    ‪5 min walk‬
  • The British Museum
    ‪13 min walk‬
  • London (LHR-Heathrow)
    ‪55 min drive‬

Room options

View all photos for Suite, Ensuite (3 Persons)

Suite, Ensuite (3 Persons) | Desk, free WiFi, bed sheets

Suite, Ensuite (3 Persons)

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Suite, Ensuite (4 Persons)

Desk, free WiFi, bed sheets

Suite, Ensuite (4 Persons)

  • 35 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Standard Single Room

Desk, free WiFi, bed sheets

Standard Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Luxury Double Room, Ensuite

Luxury Double Room, Ensuite | Desk, free WiFi, bed sheets

Luxury Double Room, Ensuite

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Ensuite

Standard Double Room, Ensuite | Desk, free WiFi, bed sheets

Standard Double Room, Ensuite

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

City Inn Russell Square

Hotel in London, near The British Museum
Along with express check-in, this smoke-free hotel has express check-out and a front desk safe. WiFi in public areas is free. Other amenities include multilingual staff assistance.
City Inn Russell Square offers 10 accommodations with iPod docking stations and espresso makers. Flat-screen televisions come with digital channels.

Bathrooms include a shower and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at City Inn Russell Square. During your stay, you're just a quick walk from Russell Square. Free WiFi in public areas is available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Amenities include a front desk safe and multilingual staff
  • Just a 2-minute drive from The British Museum and 5 minutes from Trafalgar Square
As a guest of City Inn Russell Square, you'll find multilingual staff, express check-in, and express check-out. Public spaces have free WiFi.

This 3-star London hotel is smoke free.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 25 per day)
  • Street parking available

Things to do

  • Shopping centre

Family friendly

  • Baby toys

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Upper floors accessible by stairs only
  • Visual fire alarm

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • IPod dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Desk
  • Heating
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 10:30 AM - 4:30 PM
Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 20 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 20 and over; guests must have received complete vaccination at least 2 days prior to check-in

Access methods

Front desk (limited hours), lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 25 per day (328 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property is professionally cleaned
The front desk at this property is open daily from 10:30 AM - 4:30 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Belle Cour Russell Square
Belle Cour Russell Square Hotel
Belle Cour Russell Square Hotel London
Belle Cour Russell Square London
Belle Cour Russell Square Hotel London
Belle Cour Russell Square Hotel
Hotel Belle Cour Russell Square London
London Belle Cour Russell Square Hotel
Hotel Belle Cour Russell Square
Belle Cour Russell Square London
Belle Cour Russell Square
Belle Cour Russell Square
City Inn Russell Square Hotel
City Inn Russell Square London
City Inn Russell Square Hotel London

City Inn Russell Square Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 166 reviews
Rating 8 - Good. 38 out of 166 reviews
Rating 6 - Okay. 31 out of 166 reviews
Rating 4 - Poor. 22 out of 166 reviews
Rating 2 - Terrible. 12 out of 166 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Disliked: Property conditions & facilities
The room was extremely basic, which is fine for me when I'm down in London for work. But it had a terrible smell of drains, which seemed to be coming from the shower. The shower itself was little more than a dribble of water. Not somewhere I'd stay again
Stayed 1 night in Nov 2024

4/10 Poor

Kiran

Business traveller, Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location and shower but thats it unfortunately. The room is dusty, floors sticky and bedding not clean. There sre stains on the pillows and we had a burnt duvet. There was no bedding provided for the sofa bed and their was hairs and dirt all over the sofa bed matress. Tea and coffee facilities were also poor, not refilled after the last stay. Window sills and curtains need a good steam clean. No staff available after 5pm although they were friendly at check in. Fortunately we were only staying for 1 night. Nothing like the photos online!
Burnt duvet
No bedding provided for the sofa bed
Yellow stained pillows with no covers available
Dusty gaff
Stayed 1 night in Nov 2024

2/10 Terrible

Balbinder

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
As a seasoned traveller I fell for the pictures on the website when booking !! What an absolute disappointment of a property, put in the basement room which wouldn’t have looked out of place in a horror scene. Dim lighting , awful second hand bedding, lumpy second hand mattress, bathroom slide door wouldn’t budge , rusty holder for shampoo and shower gel .What a depressing place .The photos I have uploaded do not tell the story .
Stayed 1 night in Nov 2024

4/10 Poor

Chi Kim

Travelled with family
Disliked: Property conditions & facilities, room comfort
couldn't sleep well at B1 basement room.
We were sleeping at B1 bedroom. cos the room were basement room.we were hear underground the train running all the time. Couldn't sleep well every night. I will never rent this B1 basement room again. I understand the hotel couldn't do anything to made B1 better. cos the room is too closed with the underground. I may try to stay again if sleep in upstairs bedroom. The location is near by underground and train station. Easy to going anywhere. A lot of good restaurants around.
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Basic, but clean and comfortable
It was brilliant. A bit noisy but only early on. Bed very clean and comfortable. Coffee machine great. Shower great. Basic but with good essentials for a sightseeing trip
Stayed 1 night in Oct 2024

10/10 Excellent

Koray

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Andrew

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was excellent. Lovely Nespresso coffee machine and comfy bed. Perfect location. 8 mins walk from Euston and 2 min walk to tube. Safe area if travelling alone. It's not the Savoy but perfectly adequate for a short stay. Lovely bright room.
Stayed 1 night in Sep 2024

6/10 Okay

Ian

Business traveller
Stayed 1 night in Sep 2024

8/10 Good

Paul

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Not enough t bags and milk
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Coffee machine, shower, good bed and heavy curtains, fridge. Clean and professional.
Stayed 1 night in Sep 2024

6/10 Okay

Ellen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had a query about leaving our luggage, as the website said you can leave luggage during reception hours. However, check out is 10am and reception doesn't open until 11am. I phoned twice, left text and WhatsApp messagea and nobody ever got back to me!
Stayed 1 night in Aug 2024

2/10 Terrible

Wai Hang

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No amenities provide in bathroom. Fan in the room is full of dirt. No wardrobe Room space is not enough for opening our luggage. Photos shown on platform not reflect the real condition of the room. No lift. Staircase is too narrow. Very difficult to move big luggage up to the room
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
Just not worth the money — there are better, CLEANER, more secure options. The peep hole in the door was punched out and at loo roll stuck through to block it. Door lock didn’t really feel like it would keep out a strong knock. Shower didn’t drain. Only plus is that someone answered the phone when I rang up at 9pm needing the code to get in.
Stayed 1 night in Aug 2024

6/10 Okay

Michael

Liked: Cleanliness
Weekend stay for two
Good location. For london the room was a good size. On top floor which meant we could leave windows open as so hot. Place a little dated but clean. Nice to have fridge & tea marking facilities. Bed base ripped & in poor condition.
Stayed 2 nights in Jul 2024

10/10 Excellent

Pelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 4 nights in Jul 2024

10/10 Excellent

Chiles

Stayed 1 night in Jul 2024

10/10 Excellent

Jane

Stayed 1 night in Jul 2024

4/10 Poor

Joanne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Stay!!!
The only good thing about this hotel was that we were in a good location. The service here was terrible. Our key suddenly stopped working, which meant we couldn’t get into our room or even the hotel. We tried called them, but they didn’t answer. I even had the hotel next door, the shop next door, and my dad call them. They finally answered an hour later but were super rude to us. Don’t bother calling the number for emergency because they won’t answer you. The room was filthy, it was like nobody cleaned it. There was hair everywhere and the smell was puke inducing. This was a horrible choice, we are never stepping a foot near here ever again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lorraine

Stayed 1 night in Jul 2024

6/10 Okay

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close ti russell square and kings cross so easy to get back to late at night. We had a large room in the basment so was lovely and cool at night. Large shower, fridge and coffee maker in room. Only downsides were that the shower head didn't fit properly into the holder, but it was still useable. Also the bathroom door was a slide across one and ofetn got stuck. But otherwise the room itself was great and wouldn't put me off staying there due to the size of the room.
Stayed 2 nights in Jun 2024

4/10 Poor

Alison

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

Rob

Stayed 1 night in Jun 2024