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Dao By Dorsett West London

4.0 star property

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Dao Studio Terrace | Terrace/patio
Mini-fridge, microwave, stovetop, espresso maker
Lobby
One Bedroom Apartment | Living area | 50-inch Smart TV with digital channels, TV, pay films
Dao Studio Park View | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • 24/7 front desk
  • Pet-friendly
  • Laundry
  • Air conditioning

Explore the area

Map
56 Shepherd's Bush Green, London, England, W12 8QE
  • Westfield London Shopping Centre
    ‪10 min walk‬
  • Hyde Park
    ‪8 min drive‬
  • Buckingham Palace
    ‪11 min drive‬
  • London (LHR-Heathrow)
    ‪34 min drive‬

Room options

View all photos for Dao Studio Park View

Dao Studio Park View | Premium bedding, in-room safe, desk, laptop workspace

Dao Studio Park View

  • 25 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Duplex

Duplex | Premium bedding, in-room safe, desk, laptop workspace

Duplex

  • 73 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Premium One Bedroom Apartment

Premium One Bedroom Apartment | Premium bedding, in-room safe, desk, laptop workspace

Premium One Bedroom Apartment

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Apartment

One Bedroom Apartment | Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Apartment

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Dao Studio Double

Dao Studio Double | Premium bedding, in-room safe, desk, laptop workspace

Dao Studio Double

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Dao Studio Twin

Dao Studio Twin | View from room

Dao Studio Twin

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Dao Studio Terrace

Premium bedding, in-room safe, desk, laptop workspace

Dao Studio Terrace

  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)

Dorsett Shepherds Bush

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very good, (2073)
The price is €151
for 1 room
includes taxes & fees
4 Apr - 5 Apr
Dorsett Shepherds Bush

About this property

Dao By Dorsett West London

Eco-certified hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a meeting room. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Weekly housekeeping is available.
Dao By Dorsett West London offers 74 accommodations with espresso makers and a safe. Beds feature premium bedding. 50-inch Smart televisions come with premium digital channels, pay-per-view films and smart speakers. Accommodation at this 4-star hotel has kitchenettes with stovetops, microwaves, kitchenware and utensils and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Dao By Dorsett West London. During your stay, you'll be within walking distance of Westfield London Shopping Centre. You'll find features such as free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 2-minute drive from Westfield London Shopping Centre and 8 minutes from Hyde Park
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Dao By Dorsett West London.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Dao By Dorsett West London has a restaurant on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Free cot
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels
  • Pay films
  • Smart speaker

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Freezer
  • Hob
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of GBP 20 at checkout

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 20 for adults and from GBP 20 for children
  • Pet fee: GBP 70 per pet, per stay
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee and varies based on length of stay
  • Service fee: 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of GBP 20 at checkout.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Dao By Dorsett West London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 160 out of 286 reviews
Rating 8 - Good. 71 out of 286 reviews
Rating 6 - Okay. 26 out of 286 reviews
Rating 4 - Poor. 17 out of 286 reviews
Rating 2 - Terrible. 12 out of 286 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it
Stayed 2 nights in Dec 2024

10/10 Excellent

Ariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Lucija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service. I did not like the grey weather, but that's just London :)
Stayed 4 nights in Dec 2024

4/10 Poor

Larissa

Business traveller
Disliked: Amenities
Property shares the same front desk as the Dorset Hotel. At check in my room was not ready. When it was finally available, I was given a wheelchair accessible room despite the hotel not being sold out and my not being disabled. I'm 5"10 so having everything lower is not great! No bath tub, fixed temperature shower and air conditioning on in a freezing cold room on a Baltic winters day isn't great. It took ages to figure out how to change the temp and put the heater on. Bathroom had an unpleasant smell and I had a ton of meetings to attend so didn't have time to complain and change rooms. NEVER AGAIN!
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a very convenient location in Shepherds Bush area. Bus stop is directly outside of the hotel for added convenience of getting around London. The Westfield mall is within walking distance.
Stayed 10 nights in Nov 2024

2/10 Terrible

Mairead

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I was assigned a bedroom with a disabled wet room. The smell was dreadful and I raised this with the front desk the day after I arrived and asked to be moved. The man promised to get back to me by phone that afternoon, he didn’t. Expedia asked on the same day for feedback for the hotel which I shared saying the smell was making me feel sick still no action taken. It was clear the drain was not draining, the dirty water was coming up through tiles all over the floor and creating the damp smell. With no window to open the dirty water was creating the damp smell. Otherwise I was impressed but I did have a totally miserable stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic suite, service extremely good.
Stayed 1 night in Nov 2024

8/10 Good

Callum

Great hotel!!
Lovely hotel, upgraded for free to a suite - the only thing that wasn’t great was the temperature of breakfast, could have been hotter but was lovely
Stayed 2 nights in Nov 2024

10/10 Excellent

Giuseppina, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel is trained as a super luxury hotel. great bar and breakfast. while you have nearby restaurants, there is no dining in the hotel except at the bar and room service. Great bar food and salads. restaurant,,,,they serve room service and bar service
Stayed 5 nights in Nov 2024

2/10 Terrible

Simon, Bath

Disliked: Staff & service, amenities, property conditions & facilities
Service - The hotel is understaffed so it takes an eon to get through to the front desk and long wait times if you go in person. I wanted to change my initial room because it was next to the elevator and too noisy for me. Staff and management told me the hotel was fully booked. Eventually I had my room changed but I later checked both Expedia and the hotel’s own website - plenty of free rooms were available for booking. Room service - for the apartment rooms, if you are staying less than one week, you have to request housekeeping. Nevertheless at 3.40pm on my second day I requested my room was cleaned. At 9.30pm when I returned I discovered it had not been cleaned. It was eventually done after a second request by 10.15pm. Noise - in my new room I heard hammering all afternoon. I mentioned this to reception and was told they would investigate but that there was no construction work in the hotel (this was a surprise to me as I literally bumped into a worksman with building materials in the lift. Anyway, later that evening (at 10pm) just as I was trying to get to sleep the hammering started again. I called reception and was told that the work was going on in the restaurant and that they would put a stop to it. The noise did stop. On Saturday afternoon as I was sitting foyer the hammering started again. Room - tiny bathroom/no bath. Shower had very low pressure. Bizarre/uncomfortable furniture. No table or dining chairs despite having a kitchenette. Uncomfortable bed.
Stayed 3 nights in Nov 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good quality hotel
Lovely hotel, excellent staff and the room was comfy, super clean and comfy
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Good but room for improvement
In general my stay was very good, but a few things let it down. - I stepped on a small bit of glass with bare feet on the first morning. Luckily it didn't cut me though. - I had to request more English Breakfast tea about 5 times before I actually got any. I kept being told someone would bring it up in 10 minutes and they never came. Eventually I got some after calling again the next morning. - It would be incredibly helpful to have instructions for the heating/cooling system as I kept trying to turn it down but it kept going up again!
Stayed 2 nights in Nov 2024

6/10 Okay

Jane

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel professes to be high end, but the staff were disinterested and just seemed to be hanging around reception. It's been a few years since the Dao opened and they still haven't opened the entrance so you have to check in via the Dorsett. The staff don't make you feel welcome. The room was spacious but showing a fair bit of wear and tear with chipped paint and a damp smelling bathroom.
Stayed 1 night in Nov 2024

10/10 Excellent

Shaima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Jonathan

Stayed 21 nights in Sep 2024

8/10 Good

FATIMA

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for families with young children, couples who want the convenience of being in a hotel with the freedom to opt to cook and clean.
Stayed 7 nights in Oct 2024

8/10 Good

Reynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated and a two minute walk from the O2! The area is a tiny bit dodgy. There were a group of individuals sitting outside the building next door for most of the day who seemed to be on drugs and were covered in blood.
Stayed 2 nights in Oct 2024

10/10 Excellent

tommy

Stayed 2 nights in Oct 2024

8/10 Good

Amanda

Stayed 1 night in Oct 2024

4/10 Poor

hannah

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

PETER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic home from home. Quiet and comfortable. Beautifully finished. Great terrace in my room too. And great price.
Stayed 1 night in Oct 2024

6/10 Okay

Saeed

Liked: Cleanliness, property conditions & facilities
Good for shopping
Stayed 9 nights in Sep 2024

10/10 Excellent

Wojciech

No remarks
Stayed 2 nights in Oct 2024