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Eaton Square Hotel

2.5 star property

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January 2025

Photo gallery for Eaton Square Hotel

Premium bedding, blackout curtains, iron/ironing board, cots/infant beds
Property entrance
Staircase
Front of property
Twin Room | Coffee and/or coffee maker

Reviews

4.8 out of 10

Popular amenities

  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
50 Ebury Street, London, England, SW1W 0LU
  • Victoria Station Travel Information Centre
    7 min walk
  • Sloane Square
    11 min walk
  • Buckingham Palace
    15 min walk
  • London (LHR-Heathrow)
    40 min drive

Room options

View all photos for Twin Room

Twin Room | Premium bedding, blackout curtains, iron/ironing board, cots/infant beds

Twin Room

  • 12 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Private Bathroom (external)

Premium bedding, blackout curtains, iron/ironing board, cots/infant beds

Double Room, Private Bathroom (external)

  • 8 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | Premium bedding, blackout curtains, iron/ironing board, cots/infant beds

Double Room

  • 12 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room | Premium bedding, blackout curtains, iron/ironing board, cots/infant beds

Single Room

  • 12 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

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The price is €369
for 1 night
includes taxes & fees
6 Dec - 7 Dec
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About this property

Eaton Square Hotel

Hotel with a 24-hour front desk, near Buckingham Palace
Dry cleaning, a 24-hour front desk and express check-out are available at this hotel. WiFi in public areas is free. Other amenities include a front desk safe and multilingual staff.
Eaton Square Hotel offers 11 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and an iron/ironing board. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

During your stay at Eaton Square Hotel, you're just a quick walk from Victoria Station Travel Information Centre. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.
  • Free WiFi
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry and luggage storage
  • Within a 15-minute walk of Buckingham Palace and Victoria Station Travel Information Centre
As a guest of Eaton Square Hotel, you'll find multilingual staff, dry cleaning/laundry services, and room service (during limited hours). WiFi is free in public spaces. Eaton Square Hotel also features express check-out and a front desk safe.
For a fee, guests can enjoy a full breakfast daily.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily full breakfast available for a fee: GBP 10 per person

Family friendly

  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No lift

More

  • 1 building
  • 5 floors

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • 21-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Connecting rooms available
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

The front desk is open daily from noon - noon
The check-in location differs from the property location; go to: [Tophams Hotel, on 24-32 Ebury Street]
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 50.00 per day.
  • Cots (infant beds) are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 25 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 10 per person
  • Cots (infant beds) are available for an additional fee
  • Rollaway bed fee: GBP 50.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
The front desk at this property is open daily from noon - noon.
The check-in location differs from the property location. To check in, guests will need to go to Tophams Hotel, on 24-32 Ebury Street
Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Belgravia Mews
Belgravia Mews Hotel
Belgravia Mews Hotel London
Belgravia Mews London
Eaton Square Hotel London
Eaton Square Hotel
Eaton Square London
Eaton Square Hotel London, England
Eaton Square Hotel Hotel
Eaton Square Hotel London
Eaton Square Hotel Hotel London

Eaton Square Hotel Reviews

Reviews

4.8
Rating 10 - Excellent. 15 out of 421 reviews" "
Rating 8 - Good. 65 out of 421 reviews" "
Rating 6 - Okay. 97 out of 421 reviews" "
Rating 4 - Poor. 107 out of 421 reviews" "
Rating 2 - Terrible. 137 out of 421 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

6.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location right down the road from Victoria station and friendly staff who allowed us to check in early as our room was ready. The room was comfortable with a nice bathroom facilities. The breakfast was minimal in what was left at 9 am, with breakfast finishing at 10 am.
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Our experience and stay in the Eaton square hotel are understandable with the hotel being under new management and undergoing slow but steady upgrades a renovations good luck
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 6 nights in Nov 2018

6/10 Okay

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
New management saved us
Previous management took our money and ran. Overbooked shabby hotel with tiny rooms. Building owner brought in their staff to help us at the hotel next door, Topham Hotel and they were fabulous, Christina and Anna thank you for your hospitality.
Stayed 5 nights in Nov 2018

2/10 Terrible

DD, London

Disliked: Property conditions & facilities
Would not stay here again, nothing like the pictures shown!
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The location doesn't make up for the rest
On check in, the agent tried to upsell me to the "sister" hotel (where the service desk is) stating that the other hotel was "much nicer". When I turned them down they took me to a basement room in the Eaton Square building down the street. WiFi was sketchy and didn't cover the whole room. Later I discovered there were no towels, and phoned the desk. They told me to go back to the other hotel to collect my own towels. There were cobwebs on the lights, and very dirty grout in the shower. The carpet on the stairs to the room is frayed, and the paint on the walls throughout is old and chipped. The kicker was listening to the rats in the walls. I'm not making that up -- I took a video of the sounds.. chewing and chirping. On the other hand, the location is great. I could walk everywhere I needed to be. That said, I wouldn't stay here again.
Stayed 2 nights in Oct 2018

2/10 Terrible

Stephanie, Grimsby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely terrible - en-suite is a dirty smelly wet cupboard- literally- no cover over the mattress under sheet the throw had a suspicious stain on it flaking pint no head board - will never use again
Stayed 1 night in Oct 2018

2/10 Terrible

Robert, Pembroke, Bermuda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only positive about this hotel is the proximity to Victoria station. Otherwise, 1. The reception is not manned by an actual person at 8pm. You need to walk 5 doors down the street. 2. The room I was eventually shown was down in a deep, narrow stairwell to the basement. 3. The furniture in the room was old, dated and mismatched. 4. I did not see any amenities i.e. tv 5 The bathroom was not worth looking at. 5. No WiFi The sister hotel 5 doors down the street was the Tomphas I believe. I was offered a room there as an alternative. 1. The staff were cold and sulky 2. The room was on the ground level but one had to walk down a narrow, winding corridor, littered with vacuum cleaners, tools and other debris. 3. The furniture and bathroom was a bit better however there were stains everywhere, mould, marked walls and the 'twin bed' were two single beds that separated if you leaned on the middle. 6. I inquired about the tv not working. The gentleman receptionist told me he'd send a technician. 45mins later the female receptionist tells me that tv is out in the whole building and wouldn't be fixed until the morning. She was quite unapologetic. 7. They had the gall to charge me an extra £100 for the change. So i paid approx $260 to sleep in a filthy, cramped dump. 8. Yes, an 8th: No hot water in the shower so i bathed from the sink, standing on the floor.
Stayed 1 night in Sep 2018

2/10 Terrible

Diane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

Karen

Disliked: Property conditions & facilities
The hotel is excellently situated, and the service was adequate, it is just showing its age 😀
Stayed 1 night in Sep 2018

2/10 Terrible

JOANNA, ATHENS GREECE

Disliked: Cleanliness, property conditions & facilities, room comfort
very disappointing experience
I stayed for one night at this hotel instead of five I had originally planned. First room they gave me, had an electricity malefaction (couldn't turn on the lights). Second room was very small with no bathroom inside!!!! Third room was down the basement, dirty bathroom, dirty bed sheets, even something that looked like blood stain on the wall!!!! I have pictures to prove all I am saying. And I was paying for a big double room with bathroom, view, etc I understand they have one or maybe two renovated rooms, they show on internet sites, bur the rest of the hotel is old, dirty, overpriced.
Stayed 5 nights in Jul 2018

2/10 Terrible

Coirey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute nightmare and disgusting hotel
This hotel is a disaster!!! Every single time I passed through the lobby someone was complaining about something (dirty, doesn't match the pictures, washroom is not connected, no wifi). Personally from our experience the first room we were put in did not have Air conditioning or wifi. The room was dirty and grungy. The shower had mold on every wall. We requested a different room and that room was just as dirty with a broken A/C unit. Tiles in bathroom were also dirty. By far the most disgusting thing was a blood stain on the wall in plain site. The only great thing about this hotel was the night manager Andrew. He was so helpful and did everything he could for us to make the stay bearable. I never been in a hotel this bad before in my life. I hate doing reviews but I needed to let the public know so they do not spend a lot of money on a half a star hotel.
Stayed 4 nights in Jul 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Place was a dump. I understand you get what you pay for but good grief. Immediately saw AC hadn’t worked in what was probably years. There was a bandaid on one of the walls. Place looked dirty from top to bottom. We considered just eating the money and finding another place - but for tourists, it’s location in central London was too good. We used it only for sleeping, and even that was too much.
Stayed 3 nights in Jul 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not like the pictures
The one big positive about this hotel was the location. One block from Victoria station, and close to Westminster Abbey/Buckingham Palace. However, I would definitely recommend finding another place to stay. The room was in poor condition, with several outlets not working, and stains on the celing and walls. There were a shower and sink in the room, but the water temperature would change without warning. But probably the most frustrating part of this experience was that the pictures of the room were not reflective of the room itself. It was much smaller and significantly less clean than in the pictures presented. Finally, the room was extremely hot. We had the window open all the way, but as the rooms are on the second and third floors, they are extremely warm.
Stayed 2 nights in Jul 2018

8/10 Good

Roy, Winston Salem NC

Liked: Room comfort
Close to Victoria theater
Short, lovely walk to the theater. Plenty of pubs and restaurants nearby.
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible room with poor service (and no WiFi)
I will preface this by saying that I understood this to be a tiny room with little else than a bed, bathroom, and WiFi. This would be perfectly fine for me as I was just looking for a place to spend one quick night. However, the tiny room was in very poor condition. The carpet looked so dirty I did not want to step on it without shoes, the bathroom was shockingly tiny - the shower was so small I couldn't even bend over in it - and the shower door actually stuck so I was trapped inside for 5 minutes before I could finagle it open! The bathroom door seemed to be made of cardboard it was so flimsy and would not even stay shut. The window would also not latch shut. There was no elevator or anyone who could help me bring my bags up the stairs. The worst part was that there was NO WIFI in the room the whole time. As a traveler with no cell phone coverage, this was a must. The reason for no WiFi, according to the error message I received, was because no one had paid the bill. No phone in the room to call reception (which wasn't even in the same building) so I had to walk down the block to speak with someone. I tried to talk to someone at the reception in the other building and they dismissed it and said I could use the WiFi there - but I needed to reach my travel partners overnight and in the morning. The room also had incredibly thin walls so I couldn't sleep all night with the inexplicable crashing sounds coming from upstairs. Room was worth maybe $50, not anything like I paid.
Stayed 1 night in Jun 2018

8/10 Good

Jenna

Liked: Staff & service
Disliked: Room comfort
Great location
Great location for train station which is why we choose this hotel. Check in was at another hotel up the road. Got the option to pick a room. Room was ok, fine for an overnight stay. Shower had nice hot water. Shower gel and soap supplied. Check out was early due to train so 24h manned reception was beneficial for us. Member of staff on reception was helpful and polite. Only issue was the bed. Broken slates meant we had to sleep the other way round but no massive issue for one night stay. Overall an ok hotel room, if it’s location you are looking for this is great!!
Stayed 1 night in Jun 2018

8/10 Good

Julie

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is appalling !
Stayed 1 night in Jun 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This location should never be permitted to operate as a lodging. Three flights of stairs without a lift? Come-on, we are in 2018 not 1818.
Stayed 4 nights in May 2018

8/10 Good

Stacy

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Ok for friends or couple quick stay
Strange set up. It's a single wide five story building in the middle of a long row of buildings. The office (check in) is in the Tophams Hotel about 10 doors down. The room was small and clean, it was ok. The main hallway had water damage and peeling paint. Breakfast is in the Tophams and was pretty good.
Stayed 4 nights in May 2018

2/10 Terrible

George

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pigsty
It was awful: grumpy staff, a disgusting room, smelly and shabby corridors and room, broken sink, damaged furniture and damp! I would never stay in this hotel again. This hotel should be removed from Hotels.com as it is a pigsty!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Overpriced and dilapidated
Awful hotel, I've stayed in nicer hotels in London for half the price.
Stayed 1 night in Apr 2018

4/10 Poor

Martyn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could do so much better.
Disappointed to be in central London with such poor accommodation considering the photos that made it look so nice.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Appalling - don't even consider it!
Wouldn't recommend this hotel at all. Doesn't look anything like it does in the photos they advertise - reality is it's old and in poor condition. They put me in a single room instead of the double booked and when I queried it offered me a double that had a bed totally sunken in the middle. Bathroom was portacabin style, all plastic, bits falling off, tiny shower cubicle, toilet with bits chipping off, I could go on and on. Staff are rude (receptionist didn't look up when I walked up to the check in counter and just said 'yes?' instead of any kind of normal, friendly greeting), unhelpful and customer service is very lacking - sat in the breakfast room for 20 minutes this morning waiting to be asked if I wanted tea or coffee, no one came over so I left - the lady on reception asked if I was already finished and I said no one is serving to which she shrugged. Thoroughly unimpressed and will never return.