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Grand Sapphire Hotel & Banqueting

3.0 star property

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Photo gallery for Grand Sapphire Hotel & Banqueting

Twin Room, Ensuite
Single Room
Deluxe Double Room, Ensuite (Executive)
Garden
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Free WiFi

Explore the area

Map
45 Imperial Way, Croydon, England, CR0 4RR
  • Selhurst Park Stadium
    ‪9 min drive‬
  • Crystal Palace Park
    ‪13 min drive‬
  • Big Ben
    ‪28 min drive‬
  • London (LHR-Heathrow)
    ‪70 min drive‬

Room options

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

  • 3.3 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Ensuite

Twin Room, Ensuite

Twin Room, Ensuite

  • 4 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Ensuite

Family Room, Ensuite | Miscellaneous

Family Room, Ensuite

  • 5 sq m
  • Sleeps 4
  • 1 Single Bed and 1 Double Bed

View all photos for Executive Double Room, Ensuite

Executive Double Room, Ensuite | Bathroom

Executive Double Room, Ensuite

  • 3.3 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

  • 3 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room, Ensuite (Executive)

Deluxe Double Room, Ensuite (Executive)

Deluxe Double Room, Ensuite (Executive)

  • 3.3 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About this property

Grand Sapphire Hotel & Banqueting

Hotel with free parking, in the vicinity of Westminster Bridge
A 24-hour front desk, wedding services and free self-parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include multilingual staff assistance. Housekeeping is not available.
Grand Sapphire Hotel & Banqueting offers 40 accommodations.
At Grand Sapphire Hotel & Banqueting, you'll find features such as free WiFi in public areas and self-parking.
  • Free WiFi and wired Internet in some public areas
  • Free self-parking
  • Amenities include multilingual staff and a lift
  • 10.9 mi (17.6 km) from Westminster Bridge and 11 mi (17.8 km) from Chessington World of Adventures
Grand Sapphire Hotel & Banqueting offers its guests multilingual staff and a lift. Public spaces have free WiFi and wired Internet. Self parking is free.

This 3-star Croydon hotel is smoke free.

Languages

English, French, Hindi, Lithuanian, Polish, Russian

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Free self parking on site

Conveniences

  • 24-hour front desk

Guest services

  • Multilingual staff
  • No housekeeping service
  • Wedding services

Accessibility

  • Lift

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.

Property is also known as

Grand Sapphire Hotel Croydon
Grand Sapphire Croydon
Grand Sapphire
Grand Sapphire Hotel
Sapphire & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel
Grand Sapphire Hotel & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel Croydon

Grand Sapphire Hotel & Banqueting Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 295 out of 814 reviews
Rating 8 - Good. 254 out of 814 reviews
Rating 6 - Okay. 125 out of 814 reviews
Rating 4 - Poor. 75 out of 814 reviews
Rating 2 - Terrible. 65 out of 814 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Zobida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Vasiliki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean room! Very friendly service The only disadvantage was the lack of minibar in the room and bar in the hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The premises was clean and tidy. Staff pleasant Wasnt impressed with the breakfast Parking space unavailability at time of booking in
Stayed 1 night in Nov 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good staff but in industrial area which was noisy .breakfast was a buffet type and I had to ask the staff to re fill the food containers.No bacon available .yard containing skips was situated adjacent to the hotel and they were moved around from an early hour.Walls really thin I heard the occupants in the next room talking normally.
Stayed 1 night in Nov 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very nice. The customer service was impeccable! Highly recommended
Stayed 1 night in Nov 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel and directly outside is beautiful... It appears to be in an industrial estate area so is pretty quiet at night. We had an executive suite booked and were told upon arrival that we needed to pay £100 security fee ... This was not mentioned at the time of booking nor was it in the terms and conditions I had sent to me, they however insisted I pay it so be aware of this. The suite was nice, however our bed was hard like concrete resulting in me getting very little sleep. My daughter's put up bed was very comfortable. Included breakfast was ok, what was there was nice, a little disappointed in the hot dog sausages and no bacon, but otherwise overall it was ok.
Stayed 1 night in Nov 2024

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

alison

Travelled with partner
Disliked: Amenities, property conditions & facilities
no bar or restaurant. in the middle of an industrial estate so very noisy from 6 am. room was not cleaned for the first 2 days we were there. had to complain
Stayed 3 nights in Oct 2024

6/10 Okay

Shebl

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Leon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I WOULD LIKE MY MONEY BACK!
On check in, I was asked for photo ID, even though I am a UK resident, which I found confusing. I asked for an additional key for my partner so that she could come and go as she pleased, this was declined, stating that they only give one key per room. This, for me, was a major inconvenience as that meant that we could not go out separately and if we did, we had to co-ordinate who was having the key and when one of us would be back to let the other person in. The breakfast in the morning was, in my opinion, not enough for I and my partner. One butter croissant left in the tray and 2 chocolate croissants left, juices nearly empty etc. Then whilst eating our breakfast, the tables and chairs around us were being broken down for another event that was happening in the same room, which made us feel rushed. We were the only table left in the room, but were left feeling that they needed us to leave the breakfast room so that they could continue to set the room up for the event happening that morning. That night, at approximately 1.00am our electricity went in our room whilst we were watching TV. There was no one at reception, so I had to leave my partner in darkness to find someone to assist us. Upon finding someone we were offered another room, but no assistance was offered with our belongings. I called reception as the heating in the new room wasn’t working and was told that someone would come to assist, no one arrived so we slept in a cold room. Overall not a great experience!
Stayed 2 nights in Oct 2024

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dining hall and reception area beautiful but my room was very basic.Draughty window and doorframe of bathroom could do with modernising.A table next to bed would have been handy.My room also noisy with lorry business next door and events downstairs.
Stayed 3 nights in Oct 2024

10/10 Excellent

Annmaria

Stayed 1 night in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel no near pubs /resturants
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Stayed 1 night in Oct 2024

8/10 Good

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rather nice all round
On the whole i liked this hotel. I had a standard room which looked and felt rather luxurious. The welcome was friendly although I dont know why you needed to take a copy of my drivers licence when i am not an international traveller. There are faults but were minor. Few rough edges here and there, the duvet was too small for the bed, possibly a single and the shower didnt drain properly. But the hotel did benefit from free parking and free breakfast. I'd stay here again though
Stayed 1 night in Oct 2024

8/10 Good

Clara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Stayed 1 night in Oct 2024

8/10 Good

Kamran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Zobida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was reasonably priced and convenient
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Stayed 1 night in Sep 2024

6/10 Okay

Toks

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
Stayed 1 night in Sep 2024

8/10 Good

sheela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to Wilson’s school. Clean rooms
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024