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Holiday Inn London - Kensington High St., an IHG Hotel

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Holiday Inn London - Kensington High St., an IHG Hotel

Indoor pool
Property amenity
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Point of interest
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast available
  • Parking available
  • Spa
  • Room service
  • Bar

Explore the area

Map
Wrights Lane, Kensington, London, England, W8 5SP
  • Kensington High Street
    ‪4 min walk‬
  • Kensington Gardens
    ‪9 min walk‬
  • Kensington Palace
    ‪14 min walk‬
  • London (LHR-Heathrow)
    ‪28 min drive‬

Room options

View all photos for Suite, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 40 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Single Beds

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 2 Single Beds

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Holiday Inn London - Kensington High St., an IHG Hotel

Hotel with a full-service spa, near Kensington Palace
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Change of towels is available on request
Holiday Inn London - Kensington High St., an IHG Hotel offers 706 air-conditioned accommodations with a safe and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Imagine has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the breakfast at Holiday Inn London - Kensington High St., an IHG Hotel. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Boulevard Restaurant
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to deep-tissue massages, facials or body scrubs at Imagine
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the breakfast
  • 14 minutes by foot from Kensington Palace and a 3-minute drive from Royal Albert Hall
Holiday Inn London - Kensington High St., an IHG Hotel offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A sauna, spa services, and a terrace are also featured at Holiday Inn London - Kensington High St., an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 10:30 AM.
Boulevard Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Starbucks – This coffee shop only serves light fare. Open daily.
Room service (during limited hours) is available.

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (GBP 45 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Access to all recreational facilities is subject to a surcharge.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St., an IHG Hotel Hotel
Holiday Inn London - Kensington High St., an IHG Hotel London

Holiday Inn London - Kensington High St., an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 622 out of 1582 reviews" "
Rating 8 - Good. 468 out of 1582 reviews" "
Rating 6 - Okay. 238 out of 1582 reviews" "
Rating 4 - Poor. 128 out of 1582 reviews" "
Rating 2 - Terrible. 126 out of 1582 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Antony Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a bit dated and on the small side, we had a kingsize premium too. Location was great, 3 minute walk to the tube station, and half hour walk to Stamford Bridge, perfect. Breakfast was very good and the staff were brilliant.
Stayed 3 nights in Oct 2024

10/10 Excellent

Lyudmila, Simi Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stuff was nice and very helpful. Excellent location
Stayed 2 nights in Oct 2024

2/10 Terrible

Walid

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel where all the staff go above and beyond to make you feel welcome. We celebrate our anniversary here every year and travel down specially from Yorkshire. We are looking forward to visit again next year! Thank you all very much at the Holiday Inn? High street Kensington.
Stayed 2 nights in Oct 2024

8/10 Good

RUBEN

Stayed 1 night in Jul 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service
T
Stayed 2 nights in Oct 2024

6/10 Okay

Yacine

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was good and quite central to everything but been charged twice for our night there error by receptionist money still not back to my account Apart from that the hotel is good with nice pool spa coffee shop restaurant very near high street with lots of shops restaurants and tube station Clean room comfortable bed Very busy hotel
Stayed 1 night in Oct 2024

10/10 Excellent

Helen, West Midlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location not too far from Royal Albert Hall
Stayed 1 night in Oct 2024

8/10 Good

KERRY ANN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and easy access to Kensington High Street
Stayed 3 nights in Oct 2024

10/10 Excellent

Zaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing stay at the Holiday Inn London Kensington. The room was clean and well appointed and the staff were all helpful. Only thing would be to have an earlier check in time of 2 PM instead of 3 PM.
Stayed 6 nights in Oct 2024

8/10 Good

Ismail

Liked: Cleanliness, staff & service, room comfort
Perfect location, room was basic and outdated
Location was excellent, close to the tube and all other amenities. However, the room was basic and outdated but clean
Stayed 2 nights in Oct 2024

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Top class reception & concierge, extremely friendly and nothing was too much trouble. Thankyou.
Stayed 1 night in Oct 2024

10/10 Excellent

Adeflor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shaun

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel health club swimming pool excellent Close to tube & royal Albert hall
Stayed 1 night in Oct 2024

6/10 Okay

Izak

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This an old building with almost 800 hotel rooms. Some are great, others dingy and tiny. We stayed in two rooms that both had a musty smell coming from the bathroom. Beds and bedlinen were top class. Breakfast ok for 21 pounds. Front desk service was very good. The Starbucks in the lobby was great.
Stayed 4 nights in Oct 2024

10/10 Excellent

Thales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever with amazing staff!!!!
Stayed 7 nights in Aug 2024

4/10 Poor

Nada mezdaoui

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was very old. The breakfast was very basic.
Stayed 5 nights in Oct 2024

8/10 Good

MARTIN CHARLES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If anything, the room was slightly too small especially the bathroom
Stayed 1 night in Oct 2024

2/10 Terrible

Riham, Leicester

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
a total humiliation , very rude staff and the room is horrible, Although I am a IHG member but this time did not use my membership and was just HORRIBLE in all means
Stayed 2 nights in Oct 2024

10/10 Excellent

Rafel, Ridgewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Holiday Inn. We were greeted by the friendliest staff. Although the room was snug (understandable for London), it was perfect for our sister trip and had all the amenities we needed. The location was perfect as the the trains, shops, and restaurants were within a 5-10min walk. Overall it was a great stay.
Stayed 3 nights in Jun 2024

8/10 Good

Latisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and in a good location. It worked well for 4 nights.
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and comfortable night. Good service from staff
Stayed 1 night in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location.
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were highly professional and helpful and kind Achmed from concierge was marvellous and looked after me well during my one weeks stay Helped me with luggage and taxi on departure Every section of the hotel was filled with wonderful polite and courteous without exception Reception were great and restaurant staff outstanding Thanks to all of you Will return next year with my daughter
Stayed 7 nights in Oct 2024