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Novotel London Paddington

4.0 star property

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Photo gallery for Novotel London Paddington

Front of property – evening/night
Fitness facility
Terrace/patio
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Gym
  • Breakfast available
  • Bar
  • 24/7 front desk

Explore the area

Map
3 Kingdom Street, Sheldon Square, Paddington, London, England, W2 6BD
  • Hyde Park
    ‪16 min walk‬
  • Oxford Street
    ‪6 min drive‬
  • Kensington Palace
    ‪8 min drive‬
  • London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, soundproofing

Executive Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, soundproofing

Superior Room, 1 Queen Bed with Sofa bed

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds | Minibar, in-room safe, desk, soundproofing

Superior Room, 2 Single Beds

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, 1 Queen Bed with Sofa bed

Minibar, in-room safe, desk, soundproofing

Superior Double Room, 1 Queen Bed with Sofa bed

  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Novotel London Paddington

Eco-certified hotel with fitness centre and sauna
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna and coffee/tea in a common area. Housekeeping is available on request.
Novotel London Paddington offers 206 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Novotel London Paddington. During your stay, you're just a quick walk from Paddington Central. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at Elements, a brasserie that serves international cuisine
  • English breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests speak favourably about the proximity to public transport and the area's walkability
  • Just a 3-minute drive from Hyde Park and a few minutes from Madame Tussauds Wax Museum
  • Pets welcome for a fee
Novotel London Paddington offers its guests an indoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 3229 square feet (300 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Novotel London Paddington.

This Art Deco London hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7 AM to 10 AM.
Elements – This brasserie specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Hungarian, Italian, Japanese, Lithuanian, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily English breakfast available 7 AM to 10 AM for a fee: GBP 21 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Elements

Things to do

  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 3,229 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Day bed
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:30 AM
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 60.00
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night, plus a deposit of GBP 10 per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 21.00 per person
  • Pet deposit: GBP 10 per night
  • Pet fee: GBP 15.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 60.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

London Paddington Novotel
Novotel Hotel London Paddington
Novotel London Paddington
Accor London Paddington
Novotel London Paddington England
Novotel London Paddington Hotel London
Novotel London Paddington Hotel
Novotel London Paddington England
Accor London Paddington
Novotel London Paddington Hotel
Novotel London Paddington London
Novotel London Paddington Hotel London

Novotel London Paddington Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 468 out of 1006 reviews
Rating 8 - Good. 340 out of 1006 reviews
Rating 6 - Okay. 121 out of 1006 reviews
Rating 4 - Poor. 47 out of 1006 reviews
Rating 2 - Terrible. 30 out of 1006 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Nov 2024

2/10 Terrible

Ben

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Gina

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Seble

Travelled with family
The hotel is centrally located to a train station. It was very easy to be in and out.
Stayed 2 nights in Nov 2024

8/10 Good

Khalid

Liked: Cleanliness, staff & service
Linen, floor & carpet were below standard for 4-stars hotel .. food , access & staff were very helpful and cheerful
Stayed 7 nights in Nov 2024

8/10 Good

Christian

Stayed 1 night in Nov 2024

6/10 Okay

Christopher

Stayed 1 night in Nov 2024

6/10 Okay

Christopher

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
Great location. Swimming pool was too cold to use but the rooms are boiling and no way to cool down
Stayed 2 nights in Nov 2024

6/10 Okay

sam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Not a great experience
Nice enough hotel nice communal areas however room small and neither the hotel or hotels.com informed us building work was going on. We had scaffolding outside our window asked to move rooms but told no, this was very noisy on Friday so do not reccomend if travelling long hours and want day time rest. the sofa bed is also made up on 2 single beds with metal inbetween not ideal for young children. We messaged the hotel twice prior to arrival to request a cot but not cot when we arrived. The pool is not warm at all. All the guests were saying you can’t stay in it for even 15 minutes. Only one tea bag in the room. Breakfast crowded and not enough tables or staff to manage it. Also the access is not ideal. It’s a 5 min walk to get a taxi again with you children and luggage etc not ideal. Informed reception about our disappointment and they were nothing but defensive
Stayed 2 nights in Nov 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Nana

Stayed 1 night in Nov 2024

10/10 Excellent

Thiphasone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel conveniently located 5 minute walk to Paddington Tube station. Nice bar/restaurant with very nice staff. They are going through renovations but the makeshift checkin center/desk was convenient and nice. We will probably stay there again because the Heathrow express goes directly to Paddington, making the transfer to and from Heathrow really easy.
Stayed 6 nights in Nov 2024

2/10 Terrible

Tim

Stayed 2 nights in Nov 2024

6/10 Okay

Kelly

Travelled with family
Liked: Amenities
The Foyer and spa of the hotel are lovely and staff polite. The rooms are tired and need modernising. No usb points and strange toilet separate from rest of bathroom situation with no sink next to toilet so you have to walk through your room to wash your hands.
Stayed 3 nights in Nov 2024

10/10 Excellent

Marina

Stayed 2 nights in Oct 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, our room faced the train track but we never heard the trains. Our room could use updating like new carpet but everything felt clean and accommodating. Breakfast was good, would have loved a non dairy milk option but otherwise lots of options for food. The construction only happens during the day and we were always out to see the city so we never noticed it. I would stay here again.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service 5*
Amazing service as always. Easy to get around London with underground and train stations near by. Hotel staff friendly and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Olivia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic 2 nights stay with our 5year old daughter. Facilities and staff were fantastic. We will definitely be back!
Stayed 2 nights in Oct 2024

10/10 Excellent

JARBY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Oct 2024

8/10 Good

Jen

Stayed 1 night in Sep 2024

8/10 Good

Kristel

Travelled with family
Liked: Staff & service
Overall it was a good stay for 2 nights. Carpets are stained, which that's why I didn't leave a higher rating on cleanliness. Staff don't always greet you when you arrive, it seems a more impersonal hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Raina

Stayed 2 nights in Oct 2024

6/10 Okay

jascha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

zoe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024