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Pan Pacific London

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pan Pacific London

Indoor pool, pool loungers
Fitness facility
Bishopsgate Suite | City view
City view
Cocktail bar

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
80 Houndsditch, London, England, EC3A 7AB
  • Liverpool Street
    1 min walk
  • The Gherkin
    5 min walk
  • Brick Lane
    10 min walk
  • London (LHR-Heathrow)
    57 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Room, City View

City view

Deluxe Room, City View

  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Double Room

  • 41 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, Mobility Accessible

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room, Mobility Accessible

  • 53 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room

  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, City View

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Executive Room, City View

  • 43 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Bishopsgate)

Suite, 2 Bedrooms (Bishopsgate) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite, 2 Bedrooms (Bishopsgate)

  • 104 sq m
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Premier Double Room

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Premier Double Room

  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premier Room, 1 King Bed

City view

Premier Room, 1 King Bed

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Bishopsgate)

Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Bishopsgate)

  • 63 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Pan Pacific)

Suite (Pan Pacific) | City view

Suite (Pan Pacific)

  • 119 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, City View (Walbrook)

Suite, City View (Walbrook) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite, City View (Walbrook)

  • 57 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Devonshire)

Suite (Devonshire) | Hypo-allergenic bedding, down duvets, minibar, in-room safe

Suite (Devonshire)

  • 52 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Pan Pacific London

Luxury London hotel in London City Centre with a full-service spa
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a sauna are on-site. Change of towels is available on request
Pan Pacific London offers 237 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. A pillow menu is available. 55-inch LCD televisions come with premium digital channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision. Guests aged under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments.
Our customers tell us that they can't get enough of the pool at Pan Pacific London. During your stay, you're just a quick walk from Liverpool Street. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. Some of the pet-friendly amenities that this property offers include food and water bowls, pet-sitting services and litter trays.
  • Free WiFi
  • Enjoy Singaporean cuisine while dining at Straits Kitchen
  • English breakfast served weekends for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, body scrubs or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests really like the accommodation for the spaciousness, overall comfort and cleanliness
  • Just a 3-minute drive from Tower of London and a few minutes from London Bridge
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls, pet-sitting services and litter trays
Pan Pacific London offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A 24-hour fitness centre, spa services, and multilingual staff are also featured at the luxury Pan Pacific London.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a English breakfast on weekends from 7:00 AM and 11:30 AM.
Straits Kitchen – This restaurant specialises in Singaporean cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Ginger Lily – This cocktail bar only serves light fare. Open daily.
The Orchid Lounge – This restaurant serves breakfast, lunch, dinner and light fare. Open daily.
Late-night fare is available from 24-hour room service.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Filipino, French, German, Hindi, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 85 per day)

Food and drink

  • Weekend English breakfast available 7:00 AM to 11:30 AM for a fee: GBP 36 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Ginger Lily
  • Straits Kitchen
  • The Orchid Lounge

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Travel cot

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in stairways (120 centimetre high)
  • High-pile carpet in room
  • Lever door handles
  • Lift (118 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (196 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Built in 2021
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 60.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls, pet-sitting services, litter trays and pet-grooming services are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 60.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 36.00 per person
  • Nearby parking fee: GBP 85 per day (3609 ft away)
  • Pet fee: GBP 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 60.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pan Pacific London Hotel
Pan Pacific London London
Pan Pacific London Hotel London

Pan Pacific London Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 867 out of 950 reviews" "
Rating 8 - Good. 60 out of 950 reviews" "
Rating 6 - Okay. 16 out of 950 reviews" "
Rating 4 - Poor. 3 out of 950 reviews" "
Rating 2 - Terrible. 4 out of 950 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Denise, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mother Nature breathed zen into this lovely hotel! Nothing can beat the energy real plants provide! Not to mention the benefits to air quality, providing a restful night of sleep. The bed provided a quality of sleep we have not found in other hotels! The pool was dreamy! And the views from our 10th floor suite made us dizzy with happiness. Namaste!
Stayed 7 nights in Aug 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Stayed 1 night in Aug 2024

10/10 Excellent

Adebola

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excellent all around
Stayed 1 night in Aug 2024

10/10 Excellent

Riad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect and convenient location, excellent and friendly service, comfortable room.
Stayed 14 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
lovely, clean, kind staff, felt like a millionaire
Stayed 1 night in Aug 2024

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Jihad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pan Pacific Hotel London
Staff are very friendly, hotel is clean and rooms (2 rooms) too. Bed mattress is old and had a crevice, was not comfy. Strait kitchen food was not “wow” as expected. It was above average.
Stayed 4 nights in Aug 2024

10/10 Excellent

BYUNGJOON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone working there was frindly and kind. All the facilities were very good. It was a little expensive for us, still, it was a good price considering it was in London.
Stayed 1 night in Aug 2024

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Very amazing service and amenities! Would stay again!
Stayed 5 nights in Aug 2024

8/10 Good

TODD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice property and room. The restaurants are not great at all. They told me it was a new menu and working out the kinks, however the duck is NOT peking duck, barely even roasted duck. They did not charge me but definitely do not order it. Dining times were extremely long so be prepared. Took over 40 mins for a club sandwich and they still forgot the egg on it…. I missed a tour because of that…. Breakfast was nice and basically at your own pace so was nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Rickesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and amenities were top tier
Stayed 6 nights in Aug 2024

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and ambiance
Stayed 2 nights in Aug 2024

10/10 Excellent

sukhi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great facilities, welcoming staff and central location to key attractions and landmarks.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Sherrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to a missed connecting flight out of LHR, we had 2 unexpected days to explore London, but without our luggage, which was stuck at LHR. We were so excited to find availability at the Pan Pacific. Because we had no luggage, the staff at the Pan Pacific was so helpful in making sure we had everything we needed or knew where to get it. Davide A. made sure we had an ample supply of toiletries waiting in our room, and directed us to nearest shop to grab a change of clothes--he even walked us outside to point us in the direction of the correct subway station. After a long day of exploring, we came back to the room to find a lovely note, cookies and chocolates. The room itself was spacious, the bathroom gorgeous and the overall location idea. We had a truly lovely stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Thomas, Philadelphia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in London!
Great staff and room
Stayed 1 night in Aug 2024

10/10 Excellent

Leena, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and room was very nice
Stayed 1 night in Aug 2024

10/10 Excellent

Francis Jeffry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and beautiful hotel rooms, friendly attentive staff and amazing food. Can really sense the 5 star hotel class. Nice relaxing infinity pool, but would be better if there was a jacuzzi.
Stayed 1 night in Aug 2024

10/10 Excellent

Stacia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Caspar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of, if not the best hotels we’ve ever stayed in, the staff, the decor, the facilities, even the price for what you get compared to other London 5* hotels, everything was fantastic, it made our anniversary perfect, will definitely be booking to stay again
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
Staff was amazing. Gorgeous room. Stayed for a week and wasnt ready to leave. Will definitely stay here again!!
Stayed 7 nights in Jul 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024