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Sapphire Hotel

3.0 star property

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Photo gallery for Sapphire Hotel

Front of property
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board
Staircase
Front of property – evening/night
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
35 Shepherds Bush Road, London, England, W6 7LU
  • Westfield London Shopping Centre
    ‪12 min walk‬
  • Hyde Park
    ‪7 min drive‬
  • Buckingham Palace
    ‪11 min drive‬
  • London (LHR-Heathrow)
    ‪28 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Single Room, Private Bathroom

  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Private Bathroom

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Double Room, Private Bathroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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The price is €66
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About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
This smoke-free hotel features concierge services, a computer station and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.
Sapphire Hotel offers 14 accommodations with DVD players and a safe. LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Sapphire Hotel. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Westfield London Shopping Centre and 7 minutes from Hyde Park
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Languages

English, French, Romanian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.50 per day)
  • Street parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.5 per day (10 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Sapphire Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 237 out of 1004 reviews
Rating 8 - Good. 303 out of 1004 reviews
Rating 6 - Okay. 209 out of 1004 reviews
Rating 4 - Poor. 119 out of 1004 reviews
Rating 2 - Terrible. 136 out of 1004 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Tudor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Amber

Disliked: Staff & service, amenities
Very generous calling this a hotel its just several houses in a row that have been turned into rooms with a bathroom. Rooms are crazy small. Couldnt turn around with my backpack on or open a door fully. Really just ok but should not advertise this is as a hotel, it's just a room. Tried messaging the hotel serval times via email and also the expidea chat to radio silence. Left my bag at 1pm and was tild to come back in an hour for check in but check in wasnt until 3pm.
Stayed 5 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The room did not match the photos at all. It was extremely small, barely a place to walk in the room!
Stayed 4 nights in Dec 2024

4/10 Poor

Lesley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had the basic facilities which is ok, carpet looked dirty, they said rooms sound proof, i could hear street noise all night as a gap in the seal of the main window, i could hear next door tv early hrs of the morning. So didnt get much sleep, so wont be staying again
Stayed 1 night in Jan 2025

10/10 Excellent

Jaidalyn

Stayed 1 night in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very comfortable bed in a very basic room which was just what i was looking for a short notice.
Stayed 1 night in Dec 2024

2/10 Terrible

i

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Booked to stay at the Sapphire but , I was directed to check in via a different hotel down the road and given a room in this hotel. The room was nothing like the advertised room shown on the Sapphire page, bedding was awful , room was very small and the noise during the night gave me two very restless nights.
Stayed 3 nights in Dec 2024

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Xmas break
Quick check in Very comfortable nice and quiet friendly staff
Stayed 4 nights in Dec 2024

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not Again 4/10
PROS: Didn’t get the room I paid for was in different hotel couple doors down. Beds are small sliding all over the place, couples fighting screaming banging early hours which scared my son! No one to report too?? Toilets don't flush properly!! Heating not working. CONS: showers are nice and hot, tv small but works, small fridge ok, customer service ok but left early no one on night duty
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Aspasher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Georgia

Liked: Staff & service, property conditions & facilities
Very good location, quick walk to train stations. Room was very small but had everything you need for a comfortable stay. Excellent for London and a good price.
Stayed 4 nights in Dec 2024

10/10 Excellent

Aaron

Stayed 1 night in Dec 2024

2/10 Terrible

Madeleine

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Da heatin woz timed but overall it woz great
Stayed 1 night in Dec 2024

10/10 Excellent

Lokmane

Stayed 1 night in Dec 2024

4/10 Poor

Melis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heating was not working
The heating was not working, it was cold especially in December. The bathroom’s door also was not locked.
Stayed 3 nights in Dec 2024

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

david

Liked: Property conditions & facilities
Christmas stay
Had a great stay. Hotel was in a good area close to underground stations . Room was very clean and quiet for being on street side. Staff was helpful too.
Stayed 1 night in Dec 2024

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2024

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly, helpful and attentive to our needs. The bed was slightly small for a couple but very comfortable. Classic Shepherds Bush hotel right in the mix of everything but still remaining quiet enough through the night.
Stayed 1 night in Dec 2024

10/10 Excellent

Marius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2024

10/10 Excellent

NICOLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Very comfy bed. Would definitely stay again. Could do with some free bottled water in the fridge.
Stayed 1 night in Dec 2024