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Sapphire Hotel

3.0 star property

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Photo gallery for Sapphire Hotel

Front of property
Lobby
Staircase
Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board
Front of property – evening/night

Reviews

6.8 out of 10

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
35 Shepherds Bush Road, London, England, W6 7LU
  • Westfield London Shopping Centre
    ‪12 min walk‬
  • Eventim Apollo
    ‪14 min walk‬
  • Kensington High Street
    ‪17 min walk‬
  • London (LHR-Heathrow)
    ‪28 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Single Room, Private Bathroom

  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Private Bathroom

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Double Room, Private Bathroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom | In-room safe, desk, soundproofing, iron/ironing board

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Similar properties

View from room

Safestay London Kensington Holland Park

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
3.8 out of 5, Good, (967)
The price is €116
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Safestay London Kensington Holland Park

About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
This smoke-free hotel features concierge services, a computer station and tour/ticket assistance. WiFi in public areas is free. Other amenities include a TV in a common area.
Sapphire Hotel offers 14 accommodations with DVD players and a safe. LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Sapphire Hotel. During your stay, you'll be within walking distance of Westfield London Shopping Centre. Features include free WiFi in public areas and concierge services.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Westfield London Shopping Centre and 7 minutes from Hyde Park
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

Languages

English, French, Romanian, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.50 per day)
  • Street parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.5 per day (10 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
The check-in location differs from the property location. To check in, guests will need to go to 49 Shepherds Bush Road W6 7LU
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Sapphire Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 229 out of 1000 reviews
Rating 8 - Good. 307 out of 1000 reviews
Rating 6 - Okay. 208 out of 1000 reviews
Rating 4 - Poor. 122 out of 1000 reviews
Rating 2 - Terrible. 134 out of 1000 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Dave

Stayed 1 night in Nov 2024

6/10 Okay

Ian

Liked: Room comfort
Over-priced city stay...
Satosfactory for a budget London stay. It is an overpriced city.
Stayed 1 night in Oct 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay. The staff at the hotel were all very friendly and helpful. The area was quiet and close to a tube stop, so I could get into the center of London easily.
Stayed 3 nights in Nov 2024

8/10 Good

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to access and close to stations, restaurants etc.
Stayed 2 nights in Nov 2024

4/10 Poor

Mr.MALCOLM

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The description of the hotel was that it had recently been refurbished but it was very shabby and run down. It was noisy and my sleep was disturbed by other residents.
Stayed 1 night in Nov 2024

8/10 Good

Patrick

Stayed 4 nights in Nov 2024

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for transport and food. Easy access to central london and attractions. One issue maybe the noise outside and inside. Rooms very close to each other with little soundproofing
Stayed 1 night in Nov 2024

6/10 Okay

Gerald

Liked: Cleanliness, staff & service, room comfort
Sirens
Too many police, fire and EMT sirens in the middle of the night.
Stayed 5 nights in Nov 2024

8/10 Good

Mee

Stayed 2 nights in Oct 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

ABDULRAZZAG

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2024

8/10 Good

Suyash Jang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was short but overall good. We were very well received, friendly and attentive staff. Close to the metro station so convenient for getting around. However the rooms are not very well soundproofed, we heard the room above making noise all night like someone running or walking all night. On the other hand, very attractive price, practical for small budgets.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kanayo

Business traveller
Liked: Amenities
The room is very neat. And the location is very pleasant.
Stayed 2 nights in Nov 2024

4/10 Poor

A

Liked: Cleanliness
Disliked: Staff & service
Bait and Switch
I booked to stay at the Sapphire hotel. Before arriving I was sent a message to collect my key card at the near by Emerald hotel, and informed that my stay could be at the Emerald instead. This is exactly what happened. With check-out at 11am I was surprised to have a staff member knock on my door at 9am asking when I was leaving. As check-in is at 3pm I don't think guests should feel pressured into leaving before they have to.
Stayed 1 night in Nov 2024

2/10 Terrible

Christopher

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Poor experience for this hotel, the pictures definitely do not match the experience. Stained floors, damaged bathroom suite which in itself is as small as a cupboard combined with an additional £20 charge for early checking in. I won't be coming back to say the least. The shower is being held in place by sellotape and is also coming away from the wall, broken fixtures with jagged edges protruding from this area also.
Stayed 1 night in Nov 2024

4/10 Poor

zhao xin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
cheep hotel. not worth money
Stayed 6 nights in Nov 2024

4/10 Poor

Paul

Travelled with partner
Disliked: Amenities
There was 2 of us staying there we had 1 towel 1cup the headboard was full of stains seal on fridge mouldy and noisy while we was trying to sleep shower mouldy rooms smelt of cigarette smoke and people and out was a mess with cigarette uts
Stayed 1 night in Nov 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Salima

Liked: Cleanliness, staff & service, property conditions & facilities
Nice caring staff
Stayed 1 night in Sep 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Sushmitha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Melkam

Liked: Staff & service, property conditions & facilities
The guy at the office was so helpful
Stayed 4 nights in Oct 2024

10/10 Excellent

Kartik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

10/10 Excellent

Eason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024