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Staybridge Suites London by IHG

3.0 star property

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Photo gallery for Staybridge Suites London by IHG

BBQ/picnic Area
Indoor pool
Exterior
Full-sized fridge, microwave, stovetop, dishwasher
Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
824 Exeter Road, London, ON, N6E1L5
  • White Oaks Mall
    ‪16 min walk‬
  • Victoria Hospital
    ‪6 min drive‬
  • London Convention Center
    ‪9 min drive‬
  • London, ON (YXU-London Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Mobility Accessible, Kitchen (Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Mobility Accessible, Kitchen (Roll-In Shower)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Kitchen

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Kitchen

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed with Sofa bed, Jetted Tub (Kitchen)

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 Queen Bed with Sofa bed, Jetted Tub (Kitchen)

  • 37 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Kitchen

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, Kitchen

  • City view
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 King Bed, Kitchen

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed, Kitchen

  • 46 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Kitchen

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Kitchen

  • 65 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 Bedroom, Kitchen

Suite, 1 Bedroom, Kitchen | Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Kitchen

  • 46 sq m
  • City view
  • Sleeps 6
  • 2 Double Beds

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About this property

Staybridge Suites London by IHG

London hotel in Westminster with free breakfast and 24-hour fitness centre
This smoke-free hotel features an indoor pool, a 24-hour fitness centre and a 24-hour business centre. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, coffee/tea in a common area, a microwave in a common area and a business centre are on-site. Limited housekeeping is available.
Staybridge Suites London by IHG offers 117 accommodations with coffee/tea makers and a hairdryer. This accommodation is furnished with double sofa beds. 55-inch LCD televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in January 2025.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Staybridge Suites London by IHG. During your stay, you'll be within walking distance of White Oaks Mall. Features include free WiFi in public areas, free self-parking and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking, extended parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym and mini golf
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 10 minutes by car from Budweiser Gardens and 12 minutes from Fanshawe College
  • Cats and dogs welcome for a fee (restrictions apply)
Staybridge Suites London by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 226 square feet (21 square metres) and includes conference space. Barbecue grills, multilingual staff, and a picnic area are also featured at the business-friendly Staybridge Suites London by IHG. Self parking is free.

This 3-star London hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:30 AM to 10:30 AM. The hotel hosts a free manager's reception on selected days.

Languages

Arabic, English, Filipino, French, Hindi, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Indoor pool
  • Mini golf
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 226 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 11:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
A deposit will be applied when reservations are made with a debit card.

Renovations and closures

The following facilities or services will be unavailable from December 16 2024 to February 6 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from 21 November 2024 to 28 February 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Lobby
  • Meeting facilities
Renovation work will only be conducted on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: CAD 75 per accommodation, per stay (maximum CAD 75 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 17 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 75 per accommodation, per stay (maximum CAD75 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. At the property, quiet hours are enforced between 11:00 PM and 8:00 AM. For any questions, please contact the property using the information on the booking confirmation.
Prepaid credit cards and Visa debit cards are not accepted methods of payment to reserve a guestroom.

We should mention

  • Pool access available from 6:30 AM to 11:00 PM
  • One child aged 17 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Staybridge Suites
Staybridge Suites London Hotel
Staybridge Suites Hotel London
Staybridge Suites London
Staybridge Suites London-Stratford City England
Staybridge Suites London - Vauxhall England

Staybridge Suites London by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 512 out of 1000 reviews
Rating 8 - Good. 284 out of 1000 reviews
Rating 6 - Okay. 106 out of 1000 reviews
Rating 4 - Poor. 56 out of 1000 reviews
Rating 2 - Terrible. 42 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service, terrible experience.
I have been travelling for 35 years. Without question, the worst customer service experience I have ever had. Upon discovering my room did not have a blackout curtain I advised the front desk. I asked to be moved to another room and was told they were sold out and unable to move me. I told her I cannot stay in the room without the curtain and would therefore require a refund. She asked me to wait to talk to the manager. I refused, saying if no rooms are available, I won't negotiate this. I went down to get my refund. She said she would not do that. I asked to speak to the manager and now she says no manager is available. I told her I just want a refund, once again she refused. She then says maybe I can find you a room. I said no, you clearly told me you did not have a room, so that ship has sailed. Once again, I asked to speak to the manager, she said he was unavailable- I said, wasn't he available ten minutes ago? Now that I want a refund he's not around? Clearly, she was lying to me, which was very disappointing. Fed up, I stood my ground and requested a refund. Once again, she refused. I could go on, as this incident escalated from there.. Lastly, the Booking site said the hotel was under renovation until October 28th- not true, it is still under renovation and not in great shape. More misinformation...terrible management team, terrible customer service. I would not stay here if you paid me to do so.
Stayed 1 night in Nov 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Gary, St. Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay. Lots of parking and it’s right off the highway.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mary Donnalyn

Stayed 1 night in Oct 2024

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Best value for money in London. This time we had a Queen suite with Jetted tub and the room was huge - like small apartment. Was a beautiful modern suite. Bed was very comfy. Jetted tub was a nice big size. Shower/bathroom in seperate room. Well equipped mini kitchen with 3/4 size frisge, stove top and microwave. Full size coffee maker. Breakfast is a fantastic selection of hot and cold options. Parking easy and immediately outside building. Timmies 2 mins away. Whats not to love? Will be back and always recommend!
Stayed 1 night in Nov 2024

2/10 Terrible

Greg

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here last year, and it was inder construction. No pool. We stayed here a year later and still under construction. No pool or party room for the kids. We had it booked and they cancelled it on us a fay before we arrived
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

6/10 Okay

Steven

Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotels would recommend to anyone
Stayed 3 nights in Oct 2024

8/10 Good

Marlyn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Matthew

Needs cleaning
Stayed 8 nights in Sep 2024

10/10 Excellent

Linda

I like the location, the decor and especially the breakfast!
Stayed 1 night in Oct 2024

4/10 Poor

Kingsley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was terrible trying to open the doors. You have to push 3 or 4x before it will open.
Stayed 2 nights in Oct 2024

8/10 Good

Deloures

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, quiet with lousy TV.
Very goid stay hiwever because of renovations the pool was closed rooms well equipped and clean. The TV is not good. It's not a smart TV and only has about 10 channels...most were news channels. Need to update the TV'S....What a pain dealing with old outdated technology. Otherwise nice stay just glad it was for only 1 night.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

marsha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was under maintenance - not happy about that
Stayed 5 nights in Sep 2024

8/10 Good

Bruce, Henderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. Nice, clean rooms. Good area we felt safe there.
Stayed 1 night in Sep 2024

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the fact that i was given a newly renovated room. It was clean and fresh smelling. Its nice to not have old carpeting to walk on.
Stayed 2 nights in Sep 2024

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service
I love the consistency of Staybridges. The small things that matter like good coffee, well appointment mini kitchens and good quality (dove) body wash/hand soap etc. The food is always so goo and staff so friendly and welcoming. That said, this property (London) was in need of an update in the room. It feels old and dark.
Stayed 1 night in Aug 2024

10/10 Excellent

lisa m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher, Louisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially appreciated having two choices of eggs. We like plain eggs without vegetables, meat and cheese. Thanks for providing that and an omelette withe peppers for those who prefer that.
Stayed 1 night in Sep 2024

10/10 Excellent

Ameena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2024