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"the room we had was very small, the shower was dirty, bed very uncomfortable and got very hot in the room even though we had the window open. It was ... " More
18 Feb 2023 by Gem Hotels
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Strathmore Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments about the shower and uncomfortable bed, which have been noted and passed to the relevant teams for immediate review and action.. In regards to the size of the room, the hotel has different type of rooms available and their size and design vary from room to room, but we assure you that the standard of the rooms doesn't vary. We are always happy to receive any request or preferences from our guests and we will always try as much as we can to meet all of them, and we look forward to welcoming you again at our hotels. Kind Regards, Guest Relations Team
2 May 2018 by Grange Hotels Marketing Team
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Grange Strathmore Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. We look forward to welcoming you back to the hotel again in the future. Kind Regards Grange Hotels Marketing Team
30 Apr 2024 by Gem Hotels
Dear Guest, Thank you for taking the time to complete our online review following your recent stay at the Strathmore Hotel. We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant team to review and action. Please accept our apologies for any inconvenience and discomfort which may have been caused. We hope that you will consider staying with us on another occasion at strathmore Hotel or at our other Gem properties, when we hope that you will be fully satisfied.Kind regards, Guest Relations Team
15 Oct 2023 by Gem Hotels
Dear Guest, Thank you for your review after your stay with us and we love hearing feedback from our guest. It is wonderful to see you enjoyed our location near to museums, parks and all surrounding attractions and we are truly lucky to be located in such a desirable locale that makes our guest feel commutable. We hope you had a fab time exploring London! We look forward to welcoming you back in future.Warm regards,Guest Relations Team.
14 Feb 2023 by Gem Hotels
Dear Guest, Thank you for your glowing review of Gem Hotels, we are delighted that you enjoyed a great stay in our beautifully appointed hotel with exceptional guest services throughout. Customer service is at the very heart of everything we do and to read your kind comments is truly rewarding. We will ensure your positive words are shared with all our colleagues, and we hope to welcome you back to The Gem on many future occasions.Warm regards,Guest Relations Team.
17 Dec 2018 by Grange Hotels Marketing Team
Dear Guest, Thank you for your glowing review of Grange Strathmore Hotel London, we are delighted to hear that you enjoyed your experience. It is wonderful to know that you found the Hotel perfectly positioned and we hope that you enjoyed exploring some of the iconic London landmarks. We appreciate your feedback that each detail has been thought about and will share your comments with the team. We very much look forward to welcoming you again soon. Kind Regards Grange Hotels Marketing Team
6 Dec 2017 by Grange Hotels Marketing Team
Dear Mari, Thank you for your review.We are delighted that you enjoyed your stay overall and thank you for your additional comments, which have been noted and passed to the relevant personnel. I apologise for any inconvenience and embarrassment which may have been caused. Kind Regards Grange Hotels Marketing Team
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room. Public spaces have free WiFi and wired Internet. A library, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Gem Strathmore Hotel. This 4-star London hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Gem Strathmore Hotel offers 77 accommodations with a safe and free newspapers. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.
Gem Strathmore Hotel has a restaurant serving breakfast only.
24-hour room service is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
