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The Airlink Hotel London Heathrow

3.5 star property

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February 2025

Photo gallery for The Airlink Hotel London Heathrow

Desk, soundproofing, iron/ironing board, free WiFi
Meeting facility
Desk, soundproofing, iron/ironing board, free WiFi
Lounge
Front of property

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

Map
18-22 Pump Lane, Hayes, England, UB3 3NB
  • London Motor Museum
    14 min walk
  • Stockley Park
    5 min drive
  • Brunel University
    8 min drive
  • London (LHR-Heathrow)
    13 min drive

Room options

View all photos for Standard Double or Twin Room

Desk, soundproofing, iron/ironing board, free WiFi

Standard Double or Twin Room

  • 21 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Double

Desk, soundproofing, iron/ironing board, free WiFi

Superior Double

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family Suite

Executive Family Suite | Desk, soundproofing, iron/ironing board, free WiFi

Executive Family Suite

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Family Suite

Family Suite | Desk, soundproofing, iron/ironing board, free WiFi

Family Suite

  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

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About this property

The Airlink Hotel London Heathrow

Hayes hotel in Townfield with 24-hour front desk and coffee shop/cafe
A restaurant, a bar/lounge and a coffee shop/cafe are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, a 24-hour front desk and express check-out.
The Airlink Hotel London Heathrow offers 52 air-conditioned accommodations with coffee/tea makers and a hairdryer. Plasma televisions come with satellite channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

During your stay at The Airlink Hotel London Heathrow, you'll be close to Twickenham Stadium. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy Indian cuisine while dining at Airlink Multi-cuisine
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include convenience store, a lift and TV in a common area
  • 15 minutes by car from Windsor Castle and 15 minutes from Twickenham Stadium
  • Pets welcome for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. The Airlink Hotel London Heathrow also features a corner/local shop, room service (during limited hours), and express check-out. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The Airlink Hotel London Heathrow was completed in September 2016.

This 3.5-star Hayes hotel is smoke free.

For a fee, guests can enjoy a continental breakfast on weekdays from 7:00 AM and 9:00 AM.
Airlink Multi-cuisine – This restaurant specialises in Indian cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 10 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 7:30 AM to 9:30 AM on weekends; GBP 10 to 10 for adults and GBP 10 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Airlink Multi-cuisine

Family friendly

  • Grocery/convenience store
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets are welcome for a fee
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 10 to 10 for adults and GBP 10 to 10 for children
  • Self-parking fee: GBP 10 per night
  • A pet fee will be charged
  • Service animals are exempt from fees
  • A fee will be charged for use of certain facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at The Airlink Hotel London Heathrow.

Property is also known as

Airlink Banqueting
Airlink Banqueting Hayes
Airlink Hotel & Banqueting
Airlink Hotel & Banqueting Hayes
The Airlink London Heathrow
The Airlink Hotel London Heathrow Hotel
The Airlink Hotel London Heathrow Hayes
Best Western Airlink Hotel London Heathrow
The Airlink Hotel London Heathrow Hotel Hayes

The Airlink Hotel London Heathrow Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 93 out of 322 reviews" "
Rating 8 - Good. 137 out of 322 reviews" "
Rating 6 - Okay. 56 out of 322 reviews" "
Rating 4 - Poor. 20 out of 322 reviews" "
Rating 2 - Terrible. 16 out of 322 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020

10/10 Excellent

Angela, New Brunswick, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. I make a point of staying here every time I travel to UK via London airports - even if my trip is to Wales, I always stay here first night; it’s close to lots and a good chance to rest, and the staff have always been so so friendly and amazing, every time
Stayed 1 night in Mar 2020

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but don’t use the car park.
Nice hotel. But £10 charge to park was a bit strong, especially when there’s a car park next door which is free on a Saturday night, which they failed to tell me.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room exactly as requested. Family room. Middle of busy centre.
Stayed 1 night in Jan 2020

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying here was amazing. I only stayed a day, but it was close to the airport and close to the train that led to downtown London. Definitely will stay here when I come back.
Stayed 1 night in Dec 2019

4/10 Poor

Salim

Disliked: Cleanliness, room comfort
shop before you book to cater for your need
Most disappointing place I have been to worst pillows and not enough either I did mention my wife was disabled and partially sighted paid for breakfast but couldn’t get any as it was past breakfast time despite mentioning my wife’s disability not enough toilet roll or shampoo no milk available in the room to make tea, one cloth hanger Someone really needs to inspect the rooms I thought it was reasonably priced but it cost me more than a room at the Hilton which was 75.00 this cost me 76 pounds and I had to pay for parking as well I think I should get a refund for the breakfast I paid for but never got.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is in a bit of a strange place and could be easily missed but I got there.
Stayed 1 night in Nov 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a value overnight stay
Much better than a prem inn or travel lodge and much cheaper
Stayed 1 night in Oct 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Geta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
After traveling to UK from the US, exhausted, and just wanting to sleep for the day before continuing on our vacation we paid the early check in fee to a very dirty room. The TV didn’t work either when we addressed this to the staff they were kind and responsive. We informed them that we would be leaving for a while to explore so if someone could clean the bathroom and fix the tv that would be great. No one ever came for either. I work in hospitality... it wasn’t a great start to our vacation, and I’m very disappointed, great customer service, bad on responding to the needs.
Stayed 1 night in Sep 2019

8/10 Good

Angela, canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it’s not right in London nearby st cheap prices, and a cheap and fast train ride into London stations - the staff are very kind and helpful
Stayed 2 nights in Sep 2019

8/10 Good

TIFFINEY, Moody, Alabama

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property and small but well kept. No complaints. Allowrd me to check in early morning
Stayed 1 night in Sep 2019

8/10 Good

Amy, Saint Louis, MO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with a clean and updated rooms. They've also incorporated a lot of eco-friendly features which we really appreciated. My only complaint was the location, so if you're staying here in hopes of having easy access to the airport, beware. There's no underground stop near the hotel nor are there any shuttle services offered. It's about a 15 minute uber ride, so not horrible but not what we were expecting with it being considered an airport hotel. The front desk was always very helpful and polite, but breakfast is only served from 7-9 so if you're catching an early flight, you're out of luck.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I like that the room had space, even though I checked in late, the staff was there to greet me, extra pillows, the staff was pleasant, close to the shopping area to get grocery. It was close the Heathrow airport. There was no hand soap in the room, no iron, iron board, the trash can was broken in the bathroom. I slept well,
Stayed 3 nights in Jul 2019

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

E

Business traveller
Car park is £10 extra Breakfast no included - both of which are not clear when you book or are detailed on confirmation
Stayed 1 night in Jul 2019

8/10 Good

Hassan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Everything was alright cleaning was okay except Sunday they didn’t clean
Stayed 4 nights in Jul 2019

8/10 Good

s a

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price with staff to match
Very friendly welcome and helpful at all times, to be recommended
Stayed 1 night in Jul 2019

6/10 Okay

jacqueline

Liked: Cleanliness, staff & service, room comfort
Comfortable bed and clean, OK for a night near the airport. drew reception person's attention to the curtains in our room. they needed attention.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good enough for staying a couple of nights. Quiet zone.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019