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The Franklin London - Starhotels Collezione

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Franklin London - Starhotels Collezione

Lobby
Bar (on property)
Garden Suite (Suite Temptation) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Exterior
Lounge

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Gym
    Gym
  • Breakfast available
    Breakfast available

Explore the area

Map
24 Egerton Gardens, London, England, SW3 2DB
  • Victoria and Albert Museum
    3 min walk
  • Imperial College London
    5 min walk
  • Harrods
    6 min walk
  • London (LHR-Heathrow)
    34 min drive
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Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Double Room

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite (Suite Temptation)

Executive Suite (Suite Temptation) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Executive Suite (Suite Temptation)

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite (Suite Temptation)

Presidential Suite (Suite Temptation) | Living area | Flat-screen TV

Presidential Suite (Suite Temptation)

  • 62 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Junior Suite

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Single Room

  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Garden Suite (Suite Temptation)

Garden Suite (Suite Temptation) | Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Garden Suite (Suite Temptation)

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

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Room
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Spa
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4.6 out of 5, Wonderful, (1000)
The price is €553
for 1 night
includes taxes & fees
5 Dec - 6 Dec
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About this property

The Franklin London - Starhotels Collezione

Luxury London hotel in London City Centre with a full-service spa
Along with a full-service spa, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a steam room and a coffee shop/cafe are on-site.
The Franklin London - Starhotels Collezione offers 35 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include a steam room and a 24-hour fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include facials, body treatments and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Our customers tell us that they can't get enough of the helpful staff at The Franklin London - Starhotels Collezione. During your stay, you're just a quick walk from Natural History Museum. Features include free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy Italian cuisine at The Franklin Restuarant, a fine-dining restaurant with garden views
  • Full breakfast served daily for a fee
  • Treat yourself to facials, massages or manicures and pedicures at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym and a steam room
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Brompton Oratory and 3 minutes on foot from Victoria and Albert Museum
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
The Franklin London - Starhotels Collezione offers its guests a full-service spa, a steam room, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and a meeting room are available. Spa services, a library, and multilingual staff are also featured at the luxury The Franklin London - Starhotels Collezione.

This 5-star London hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 11 AM.
The Franklin Restuarant – Overlooking the garden, this fine-dining restaurant specialises in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Late-night fare is available from 24-hour room service.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (GBP 52 per day)

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: GBP 25 for adults and GBP 12.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Franklin Restuarant

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden

Full-service spa

  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Treatment room
  • Turkish bath

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 31 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 60.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 25 for adults and from GBP 12.50 for children
  • Nearby parking fee: GBP 52 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Franklin Hotel London
Franklin London
Franklin Hotel Starhotels Collezione London
Franklin Hotel Starhotels Collezione
Franklin Starhotels Collezione London
Franklin Starhotels Collezione
Franklin Starhotels Collezion
The Franklin Hotel Starhotels Collezione
The Franklin London - Starhotels Collezione Hotel
The Franklin London - Starhotels Collezione London
The Franklin London - Starhotels Collezione Hotel London

The Franklin London - Starhotels Collezione Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 323 out of 424 reviews" "
Rating 8 - Good. 63 out of 424 reviews" "
Rating 6 - Okay. 23 out of 424 reviews" "
Rating 4 - Poor. 7 out of 424 reviews" "
Rating 2 - Terrible. 8 out of 424 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, the hotel itself is quiet and chic. The staff is always around to help and make reservations or get car services or wine late at night and super capable to handle any thing we needed at the last minute. Aisha at the front and Michal the concierge were super kind and helpful when it came to getting us reservations. This is my second time staying here recently and have become a huge fan of the hotel.
Stayed 5 nights in Aug 2024

8/10 Good

Erina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent welcoming staff who help with luggage and personally lead you to room. Very clean rooms and comfortable beds. And convenient to Harrods.
Stayed 1 night in Jul 2024

10/10 Excellent

LINDA, Washington Crossing

Stayed 5 nights in Jul 2024

10/10 Excellent

LINDA, Washington Crossing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, very friendly and helpful staff, great location for South Kensington and Knightsbridge for museums,, Hyde Park, Harrods, and wimbledon
Stayed 1 night in Jul 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is very nice, clean, the rooms are well appointed. However, our bathroom was disappointingly small considering the type of room we booked. Staff at check-in was very friendly but did not follow through - we were supposed to receive a bottle of Prosecco which did not materialize, the request for late checkout was granted but not communicated to the staff member who was there the next day; breakfast was allegedly extra even so our reservation indicated breakfast was included. Having said that a fantastic staff member took care of us during checkout and rectified the situation.
Stayed 3 nights in Jul 2024

8/10 Good

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location fab
Boutique hotel. On the small side. Location fabulous and employees were exceptional
Stayed 5 nights in Jul 2024

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from the day one and the restaurant food was excellent!
Stayed 7 nights in Jun 2024

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and very clean.
I have mixed feelings about this hotel. The location is amazing, the breakfast is really good, their cleanliness is excellent, but some of their prices I think some of the rooms are not worth it. We paid for junior suite and they gave us a room in the top floor which didn’t have elevator for the last floor and also it felt like attic. Honestly I might go back to this hotel but only if they have good deals with the price I paid wouldn’t go back. But overall a nice and clean hotel with excellent location.
Stayed 2 nights in Jun 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Complete luxury. Amazing
Stayed 1 night in Jul 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay in Presidential Suite
A great boutique hotel with a chic, old school vibe. Great bed and nice big room. A wonderful stay.
Stayed 1 night in Jun 2024

10/10 Excellent

Skyler

Stayed 2 nights in Jun 2024

10/10 Excellent

JENNIFER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Location, quiet rooms, professional staff.
Stayed 2 nights in Jun 2024

10/10 Excellent

Skyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

INNA

Stayed 2 nights in May 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel is very nice however the public spaces are very small
Stayed 1 night in Jun 2024

10/10 Excellent

ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!
Stayed 1 night in Jun 2024

10/10 Excellent

Mehran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying at this property. Quite a gem. Very happy to have discovered this small boutique luxury hotel. Ver nice hotel and we recommend it to everyone.
Stayed 3 nights in May 2024

4/10 Poor

Mark

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Shoddy for a 5 star hotel.
This was supposed to be a 5 star experience in a 5 star hotel. Well, here's what we experienced in our suite. On arrival in the living room there were two clumps of hair on the floor. The sink in the bathroom was blocked. It's difficult to access the shower due to a high bath tub with a wide marble edge to get your leg over. Once in the shower most of the jets were blocked and you could stay dry under it. Water shot out the sides which means that the escaping water ends up on the floor making exiting the bath dangerous. We had water coming through the light fitting at the top of the stairs. And finally, I have emailed the hotel manager to report these issues (some were reported to staff whilst we were there) and 2 days later I have not received a response which shows how much they care. There are positives, the bed, oh my, the best I have probably ever slept in. The reception staff were so helpful and friendly. And breakfast was great. Would I stay here again? No way. I've stayed in better £50 a night B&B's.
Stayed 1 night in May 2024

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel but the darkness was a bit excessive I personally found it too dark and the floor in our bedroom was wooden and incredibly slippery we slipped many times with socks on the lady on reception was very kind and welcoming.
Stayed 2 nights in May 2024

10/10 Excellent

FS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great property rooms and high touch service
Stayed 1 night in May 2024