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The Pavilion Hotel

2.5-star property
34-36 Sussex Gardens, London, England 09 725 22 184
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2.7 out of 5
See all 22 ebookers Reviews

"Excellent service brilliant stay " More

By a verified traveller on Sun 30 Oct 2022

Points Of Interest

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Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double or Twin Room, Ensuite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at The Pavilion Hotel. During your stay, you'll be within walking distance of Hyde Park. Enjoy features like free WiFi in public areas, plus concierge services and self-parking (surcharge).

  • Free WiFi
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests speak favourably about the proximity to public transport and the area's walkability
  • Within a 15-minute walk of Hyde Park and Marble Arch

The Pavilion Hotel ratings based on 22 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Pavilion Hotel

Everyone (1) Business (4) Couples (5) Family (1) Friends (2) Other (9)
5 out of 5
Excellent service brilliant stay

Posted by on 30 Oct 2022

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4 out of 5

Comfortable hotel

The hotel is in a good location and a bit quirky. Everything was comfortable and as described. The staff were very friendly and efficient. I had no problem there and would stay again. For central London it was good value.

Posted by on 10 Apr 2016

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5 out of 5

happy hotel

Nice hotel would return , thank you it was comfortable and warm

Posted by on 1 Mar 2016

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5 out of 5

Awesome Business trip

Really friendly staff, and I really LOVED my room. Thank you for everything! PS: this hotel will be my #1 choice next time I visit London

Posted by on 16 Oct 2015

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2 out of 5

More Style than Substance

Hotel looks good but the bed in the Funky Zebra room was shaky and uncomfortable. The room was disgustingly hot and stuffy despite there being a fan in the room. The bathroom is cramped but okay. The staff are rude and unhelpful - I had messaged the hotel weeks before arriving to advise we would be in London far earlier than check-in and they said they'd do everything in their power to help us into the room before 2pm but when we arrived it was all forgotten and we were basically grunted at and sent away for the whole four hours until 2pm. I know they don't promise early check-in but manners cost nothing! The man on reception also promised to guard our bags until we returned to check in - when we came back to check in our bags were lying unaccompanied on the floor. You need to leave the key indoors if you leave, this is weird and annoying. Breakfast was a shambles and a joke. And if you're interested in seeing the flashy cars outside - don't bother as they're under a dustsheet and the owner doesn't appear to ever be around. Positives: it's clean enough and the location is a 15 minute walk from Hyde Park, okay for a night.

Posted by on 9 Jul 2014

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3 out of 5

Character rooms main positive

If you are into quirky character rooms then you are in for a treat. We got the Chinese themed room "Enter the Dragon" which had a balcony facing Sussex Gardens road. This offers much needed cooling in the summer heat but may be a little noisy due to traffic at night. The room is only for slim to average sized ppl and not anyone fat or obese. Why? The doorway to the shower is only 2/3 shoulder width of a UK 12 female. The lounge which I had looked forward to seeing was shut with some poor excuse of 'malfunctioning smoke alarm', which is easy to fix and no problem since smoking is prohibited anyway. Intelligence tells me it's shut so it's one less cleaning location and for lower overheads. Please note that Edgware Road tube station is no longer on the Bakerloo line. Front desk staff is lovely and speaks good English. Not much help with recommending good food. A street nearby serves Lebanese and muslim food and shishah if you are into that. Complimentary working hair dryer is available over the front desk. Door is locked in the evenings so only guests are allowed in which is a nice safety assurance. The breakfast is substantial in good quantity though of average quality, and brought to your door because the lounge is 'conveniently' shut. Rooms are as clean as old furniture stuffed rooms can be. No bad smells detected but bed is a little hard which I suppose fits the ancient China theme. Price is reasonable all in all and if you like quirky character rooms stuffed to the gills with interesting artifacts, then it more than makes up for its weaknesses.

Posted by on 30 Sep 2013

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1 out of 5

No good Ratio quality / price

Ratio quality / price very bad, this would be ok for 30-40 Pounds, not for the price I've paid.

Posted by on 14 Aug 2013

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1 out of 5

Highly Unsatisfactory

I booked a single room, so I expected the tiny bedroom and bathroom (so small the sink was in the shower). However the bed was at best a day bed, at worst a child's bed. It was surrounded by iron railings so every time I moved, I hit them. I am only 5'6 and my feet touched the rails at the bottom of the bed. The mattress was thin and old, and the springs could be felt through the fabric. Thoroughly uncomfortable. The hotel obviously knew it was an inadequate offering, as on entering the room, the phone was already ringing to see if I wanted to pay for an upgrade. The duvet was stained and dirty. The wrong remote was in the room for the TV, so I couldn't use it. There was no security on the inside of the door such as a chain or anything and I felt insecure. You have to leave your room key when you go out. I would personally highly recommend you don't stay here.

Posted by on 7 Apr 2013

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1 out of 5

Deplorable weekend in this hotel

When I arrived at this hotel I found the staff very unhelpful and quite rude. The room itself and bathroom were extremely small, the bathroom was beyond a joke. I felt like i had gone back in time staying here. I would not recommend this hotel to anyone going to London as i was very unhappy with this hotel and it's rude staff.

Posted by on 26 Sep 2012

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1 out of 5

Maybe quirky,

Very small room. Miniscule bathroom. Very poor shower. No lights in bathroom. No lift ( room was on top floor ). Lack of electrical sockets in room. Bed was no good. Breakfast was OK. Good location, near to tube statiion.

Posted by on 28 Sep 2011

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About the The Pavilion Hotel

Location 34-36 Sussex Gardens, London, England W2 1UL

Property Features

The Pavilion Hotel offers its guests multilingual staff, tour/ticket assistance, and concierge services. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 29 guestrooms or units
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: London Paddington Station (0.6 km / 0.4 mi)
  • Metro station: Edgware Road (Circle Line) Underground Station (0.4 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Pavilion Hotel offers 29 accommodations with coffee/tea makers and free toiletries. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Bathrooms include a shower. This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

  • Television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hairdryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve on-site parking

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, debit cards and cash.

  • Property is cleaned with disinfectant
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pavilion Hotel London
  • Pavilion London
  • Pavilion Hotel London, England
  • The Pavilion Hotel Hotel
  • The Pavilion Hotel London
  • The Pavilion Hotel Hotel London
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.