First, the location of the hotel is fabulous. One block from the Russell Square State on the Piccadilly Line made it super convenient from Heathrow and around the city. Room is basic, comfortable, clean. There were a couple of strange things. First, the rooms are really hot and you have to sign a form in Reception to get someone from maintenance to come unlock the windows. Second, while the form for laundry said that you could get same-day service if you sent it out before 11 AM, I was told that it was too late at 9:15 AM when I inquired about it at the Reception. They made a call and told me that they would do it for me. I came back to the hotel after theater expecting laundry on my bed but it wasn't there—instead a card telling me to pick it up at Reception. Reception told me it was locked in the Housekeeping Dept and that dept. was closed for the day. I asked if someone could go get it and was told that they didn't have a key. I asked why it hadn't been left in my room. I was told that I would have to have left a deposit in advance for that (No one told me that when I inquired about same-day service). I stood my ground. Someone eventually went to retrieve it from Housekeeping so I guess that there was a key. The experience was pretty annoying and left a blot on what would otherwise have been a very pleasant 7-night stay.